Law Enforcement Requests Report

Microsoft: Calendar Year 2012

Total # of Requests
This data set is for Microsoft services excluding Skype.

Accounts/ Users Specified in Requests

Some Customer Data Disclosed Requests Resulting in Requests Resulting in Disclosure of Content Disclosure of Only Subscriber/Transactional (Non-Content) Data % # 2.2%
0.0% 0.0% 0.0% 0.3% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 13.9% 0.0% 0.0%

% 1,558
0 0 0 7 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1,544 0 0

# 79.8%
85.7% 84.9% 86.5% 84.1% 93.2% 84.3% 83.3% 92.9% 84.2% 86.7% 100.0% 96.6% 88.9% 96.4% 85.7% 84.2% 66.7% 100.0% 79.0% 82.9% 87.5% 88.5% 63.9% 85.2% 83.0% 94.1% 81.3% 87.3% 89.3% 90.2% 78.1% 71.9% 89.8% 92.3% 92.9% 78.6% 85.6% 93.9% 89.3% 0.0% 84.2% 89.9% 86.3% 88.0% 78.7% 76.5% 65.0% 100.0% 90.9%

TOTAL
Argentina Australia Belgium Brazil Canada Chile Colombia Costa Rica Czech Republic Denmark Dominican Republic Ecuador El Salvador Finland France Germany Greece Guatemala Hong Kong Hungary Iceland India Ireland Israel Italy Japan Korea Luxembourg Malta Mexico Netherlands New Zealand Norway Panama Peru Poland Portugal Singapore Slovakia Slovenia Spain Sweden Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuala

70,665
769 2,238 727 2,214 103 530 227 98 19 128 17 59 9 56 8,603 8,419 9 2 1,041 123 8 418 72 54 1,519 572 616 55 75 1,323 859 64 187 26 84 70 548 179 28 1 1,981 326 4,381 83 11,434 9,226 11,073 1 11

122,015
1,279 3,081 1,140 4,176 385 791 623 152 27 191 228 95 10 328 17,973 13,226 11 4 1,049 175 9 594 222 141 2,098 766 1,091 81 79 2,979 1,438 128 426 32 257 110 710 553 29 1 3,400 552 8,305 105 14,077 14,301 24,565 1 21

No Customer Data Disclosed Requests Resulting in Requests Resulting in Disclosure of No Customer Disclosure of No Customer Data (No Data Found) Data (Request Rejected for Not Meeting Legal Requirements) % # % # 56,388 16.8% 11,852 1.2% 866
659 1,899 629 1,862 96 447 189 91 16 111 17 57 8 54 7,377 7,088 6 2 822 102 7 370 46 46 1,261 538 501 48 67 1,194 671 46 168 24 78 55 469 168 25 0 1,668 293 3,779 73 8,997 7,057 7,196 1 10 14.3% 14.1% 13.5% 15.5% 4.9% 15.7% 16.7% 7.1% 15.8% 13.3% 0.0% 3.4% 11.1% 3.6% 14.2% 15.8% 33.3% 0.0% 20.7% 17.1% 12.5% 10.5% 26.4% 14.8% 17.0% 5.4% 18.7% 12.7% 10.7% 9.8% 21.8% 23.4% 9.6% 7.7% 7.1% 21.4% 14.2% 6.1% 10.7% 100.0% 15.7% 10.1% 13.7% 12.0% 21.3% 23.0% 14.2% 0.0% 9.1% 110 316 98 343 5 83 38 7 3 17 0 2 1 2 1,221 1,326 3 0 216 21 1 44 19 8 258 31 115 7 8 129 187 15 18 2 6 15 78 11 3 1 312 33 602 10 2,433 2,119 1,574 0 1 0.0% 1.0% 0.0% 0.1% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.3% 0.0% 0.0% 1.0% 2.8% 0.0% 0.0% 0.5% 0.0% 0.0% 0.0% 0.0% 0.1% 3.1% 0.5% 0.0% 0.0% 0.0% 0.2% 0.0% 0.0% 0.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.5% 6.9% 0.0% 0.0% 0 23 0 2 1 0 0 0 0 0 0 0 0 0 4 5 0 0 3 0 0 4 2 0 0 3 0 0 0 0 1 2 1 0 0 0 1 0 0 0 1 0 0 0 4 50 759 0 0

Law Enforcement Requests Report

Skype
This data set is for Skype only.

Total # of Requests TOTAL

Argentina Armenia Australia Austria Belarus Belgium Brazil Bulgaria Canada China Czech Republic Denmark Estonia Finland France Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Korea Latvia Lebanon Lithuania Luxembourg Malta Mexico Netherlands New Zealand Norfolk Island Norway Pakistan Poland Portugal Puerto Rico Qatar Russian Federation Singapore Slovakia Slovenia South Africa South Georgia Spain Sweden Switzerland Taiwan Tanzania Ukraine United Arab Emirates United Kingdom United States

Calendar Year 2012 Accounts/Identifiers Specified in Requests 4,713

2 2 195 10 5 39 8 7 20 6 33 16 6 7 402 686 9 0 7 2 53 4 10 96 40 7 5 1 8 98 5 3 2 1 0 14 0 17 1 2 2 2 4 1 1 1 0 11 43 74 316 1 5 1 1,268 1,154

Requests Resulting in Disclosure of Content

15,409
5 6 424 18 35 165 36 15 58 50 109 41 12 9 827 2,646 11 0 28 4 101 7 14 648 88 9 60 1 35 446 9 10 2 2 0 23 0 42 1 4 5 5 5 1 3 6 0 40 150 148 1,499 1 10 1 2,720 4,814

July 2012 - December 2012 Accounts Specified in Provided Guidance to Requests Where Compliance Law Enforcement Team Found No Data 0 2,847
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 3 118 0 0 45 1 6 5 2 23 9 2 2 110 475 3 0 2 1 47 0 0 171 17 0 0 0 2 0 5 2 0 0 0 0 0 18 0 0 0 1 1 0 2 0 0 2 5 42 247 0 1 0 444 1,032

501
1 0 8 4 0 3 0 2 12 0 1 5 0 0 27 70 0 3 0 1 10 2 0 27 45 3 0 0 0 3 0 0 0 1 1 2 2 5 0 0 0 0 0 0 0 0 1 4 4 10 3 0 0 1 40 210

Please see our blog for more details on why Skype data is reported differently from the rest of Microsoft and our plans to align reporting going forward.

Law Enforcement Requests Report

Data Glossary of Terms
Total Number of Requests The number of criminal requests received from a law enforcement agency and/or court seeking customer data. Examples of the types of requests include a subpoena, a court order, and a warrant. Accounts/Users Specified The total number of usernames, accounts, or other identifiers that were specified in the requests received. One law enforcement request could include the names of multiple users, and/or could include multiple accounts associated with a single user. For example one user could have multiple accounts such as an Outlook.com E-mail account, an Xbox Gamertag, a Microsoft Account ID, or an Xbox serial number. Requests Resulting in Disclosure of Content The number of court orders Microsoft found to be lawful, and therefore disclosed at least some customer content. Such content could include the subject or body of an email, photos stored in SkyDrive, address book information, and calendars. In most cases, a court order that requires the disclosure of customer content will also require the disclosure of non-content information (see definition below). Requests Resulting in Disclosure of Only Subscriber/Transactional (Non-Content) Data The number of law enforcement requests determined to be lawful, and therefore only non-content information was disclosed. Non-content information could include the users name, billing address, IP history, etc. Requests Resulting in Disclosure of No Customer Data (Request Rejected for Not Meeting Legal Requirements) The number of law enforcement requests and/or court orders Microsoft rejected because we determined they failed to satisfy the relevant legal requirements. As a result, no data of any kind was disclosed. Requests Resulting in Disclosure of No Customer Data (No Data Found) The number of law enforcement requests and/or court orders where the Microsoft Compliance Team found no data in our systems related to the request and/or order, and therefore disclosed no customer information to law enforcement. Percentage All percentages are calculated by dividing the associated column by the Total Number of Requests. Accounts Specified in Requests Where Compliance Team Found No Data The number of times the Skype compliance team searched for a username or other identifier (e.g., PSTN number) specified in a valid law enforcement request but found no data. Provided Guidance to Law Enforcement The number of times the Skype compliance team provided general guidance to a domestic or foreign law enforcement agency, either in response to a rejected request or general questions, about the process for obtaining Skype user data.