How Flight Attendants Are Set Up to Fail
They’re stuck between corporations trying to extract maximum profits from each flight and passengers who can broadcast their frustration on social media.
Two weeks ago, a man was violently dragged off a United Airlines flight after being told it was overbooked. And late last week, American Airlines suspended a flight attendant after a fight nearly broke out between a passenger and the crew, over a stroller. What did the two incidents have in common? Both stories went viral after passengers’ videos showcased the rotten conditions of flying in coach today. But also, in both cases, it’s not particularly clear that the airline employees caught on camera had many better options.
On the
