Fast Company

FOR HELPING OUR ECONOMY WORK FOR MORE PEOPLE

Ben Volk

Director of global payment acceptance and customer experience, Amazon

For Americans without a debit or credit card, it’s nearly impossible to shop online. Amazon’s Ben Volk has devised a way for the company to accept cash, something it has technically done since 2017, but customers had to preload money into their account. With Amazon PayCode, which launched in the U.S. in September 2019, customers can pay with cash at partner Western Union after completing online checkout. Purchases arrive on their doorstep days later. “A lot of it had to come down to trust,” Volk says. (In certain countries outside of the U.S., roughly one- third of first-time Amazon customers opt to use PayCode.) Today, working with the USDA and

You’re reading a preview, subscribe to read more.

More from Fast Company

Fast Company1 min read
46 uncommon
WHEN ELECTRONIC ARTS NEEDED TO REBR AND ITS $2 BILLION soccer vedio game FIFA after a financial dispute with the global sport's governing body, it tapped the London-based agency Uncommon for the job—perhaps the most daunting marketing challenge of la
Fast Company2 min read
Green Energy's Sleeper Cells
BATTERIES ARE HOT right now—like really, really hot. Long--lasting, durable, and lightweight storage devices will be an essential part of the global energy transition, yet the tendency of lithium-ion cells to catch fire and explode is only one issue
Fast Company2 min read
49 campus
WITH STUDENT LOAN DEBT BALlooning into a $1.8 trillion crisis, education entrepreneur Tade Oyerinde has developed an affordable alternative to a traditional four-year degree. In 2022, he launched Campus, the first national online community college. W

Related Books & Audiobooks