Hi-Fi Choice

Really got a hold on me

According to a recently published survey by Genesys, most people prefer to listen to classical music rather than any other genre while engaged in the frustrating ritual of waiting to speak customer services on the telephone.

In July 2019, Genesys commissioned Vitreous World to conduct online surveys in 13 countries to examine opinions on the increasingly automated customer experience. Part of this research looked into how people

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