Books by Joseph A. Michelli
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Rating: 4 out of 5 stars4/5Leading the Starbucks Way (PB) Rating: 4 out of 5 stars4/5The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Rating: 4 out of 5 stars4/5Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Rating: 0 out of 5 stars0 ratingsThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Rating: 4 out of 5 stars4/5Starbucks Leadership Lessons Rating: 0 out of 5 stars0 ratingsLeadership Lessons from the Most Admired Companies Rating: 0 out of 5 stars0 ratingsStronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Rating: 0 out of 5 stars0 ratings
Audiobooks by Joseph A. Michelli
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Rating: 4 out of 5 stars4/5Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People Rating: 4 out of 5 stars4/5The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Rating: 4 out of 5 stars4/5The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Rating: 4 out of 5 stars4/5The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging Rating: 5 out of 5 stars5/5Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Rating: 0 out of 5 stars0 ratingsPrescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Rating: 0 out of 5 stars0 ratings
Audiobooks Narrated
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Rating: 4 out of 5 stars4/5Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Rating: 0 out of 5 stars0 ratings