Unavailable
Unavailable
Unavailable
Ebook252 pages2 hours
Why Should I Give a ***** About Quality?: Understanding and Profiting from the Customer-led Quality Revolution
By Sheila Purdy and Dr. Ian Purdy
Rating: 0 out of 5 stars
()
Currently unavailable
Currently unavailable
About this ebook
In today’s world of social media, instant communication and the desire to share opinions (good and bad), your customers are more powerful than ever and holding on to them is becoming more difficult. A revolution is underway.
If your organisation is ready to take advantage of the opportunities this revolution offers, then this guide is for you. Authors Ian and Sheila Purdy show that everything that you and your staff do can have a positive effect on your customers’ experiences and perceptions of your organisation. They present straightforward ideas for building the voice of your customers into your processes and creating an environment in which quality is everyone’s business.
Presenting a pragmatic approach, this guide will help your organisation refocus its quality system and so profit from this customer-led quality revolution.
If your organisation is ready to take advantage of the opportunities this revolution offers, then this guide is for you. Authors Ian and Sheila Purdy show that everything that you and your staff do can have a positive effect on your customers’ experiences and perceptions of your organisation. They present straightforward ideas for building the voice of your customers into your processes and creating an environment in which quality is everyone’s business.
Presenting a pragmatic approach, this guide will help your organisation refocus its quality system and so profit from this customer-led quality revolution.
Unavailable
Related to Why Should I Give a ***** About Quality?
Related ebooks
Why Should I Give a ***** About Quality?: Understanding and Profiting from the Customer-led Quality Revolution Rating: 0 out of 5 stars0 ratingsISO 14000 A Complete Guide - 2021 Edition Rating: 5 out of 5 stars5/5Cultural Diversity A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsAn Executive’s Guide to Software Quality in an Agile Organization: A Continuous Improvement Journey Rating: 0 out of 5 stars0 ratingsInnovation Culture A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsISO 14155 A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsISO 14644 A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsISO 45001 A Complete Guide - 2021 Edition Rating: 5 out of 5 stars5/5Food Traceability A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsISO 14001 A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsOODA Loop A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsFood Safety Culture A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsISO 55001 A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsF-Notes: Facilitation for Quality Rating: 0 out of 5 stars0 ratingsISO 14004 A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsOdoo A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsPublic Health A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsCross Cultural A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsFIFO Method A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsISO 9001 A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsQIF A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsFreeIPA A Complete Guide - 2021 Edition Rating: 1 out of 5 stars1/5ISO 14064 A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsGLP A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsBehavioral Health A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsFood Ecommerce A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsAdapting to Industry Infinity Rating: 0 out of 5 stars0 ratingsHealth Policy A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsShort Food Supply Chains A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratingsISO 55000 A Complete Guide - 2021 Edition Rating: 0 out of 5 stars0 ratings
Business For You
The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Collaborating with the Enemy: How to Work with People You Don’t Agree with or Like or Trust Rating: 4 out of 5 stars4/5Summary of J.L. Collins's The Simple Path to Wealth Rating: 5 out of 5 stars5/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5Capitalism and Freedom Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5Leadership and Self-Deception: Getting out of the Box Rating: 4 out of 5 stars4/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5High Conflict: Why We Get Trapped and How We Get Out Rating: 4 out of 5 stars4/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5Lying Rating: 4 out of 5 stars4/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Nickel and Dimed: On (Not) Getting By in America Rating: 4 out of 5 stars4/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5Buy, Rehab, Rent, Refinance, Repeat: The BRRRR Rental Property Investment Strategy Made Simple Rating: 5 out of 5 stars5/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5The Catalyst: How to Change Anyone's Mind Rating: 4 out of 5 stars4/5Suddenly Frugal: How to Live Happier and Healthier for Less Rating: 3 out of 5 stars3/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5Carol Dweck's Mindset The New Psychology of Success: Summary and Analysis Rating: 4 out of 5 stars4/5How to Write a Grant: Become a Grant Writing Unicorn Rating: 5 out of 5 stars5/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5Summary of Eve Rodsky's Fair Play Rating: 2 out of 5 stars2/5
Reviews for Why Should I Give a ***** About Quality?
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews