Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Amaze Every Customer Every Time (Review and Analysis of Hyken's Book)
    Amaze Every Customer Every Time (Review and Analysis of Hyken's Book)
    Amaze Every Customer Every Time (Review and Analysis of Hyken's Book)
    Ebook41 pages24 minutes

    Amaze Every Customer Every Time (Review and Analysis of Hyken's Book)

    By BusinessNews Publishing

    ()

    Read preview

    About this ebook

    The must-read summary of Shep Hyken's book: "Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet".

    This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of the marketplace in which you operate. In his book, the author explains that there are five elements that are necessary for creating customer experiences that amaze: great leaders, culture, tools, service and community. This summary details each of these elements and provides advice on exactly how to improve them.

    Added-value of this summary:
    • Save time
    • Understand key concepts
    • Expand your knowledge

    To learn more, read "Amaze Every Customer Every Time" and discover the key to leaving customers amazed after every interaction.
    LanguageEnglish
    PublisherBusiness Book Summaries
    Release dateOct 28, 2014
    ISBN9782511025055
    Amaze Every Customer Every Time (Review and Analysis of Hyken's Book)

    Read more from Business News Publishing

    Related to Amaze Every Customer Every Time (Review and Analysis of Hyken's Book)

    Related ebooks

    Management For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Sales Volume Or Sales Value: Which Is Best For You?

      Jun 24, 2019

      IN THIS instalment of our ‘8 levers of sales growth’ series we tackle the decision between aiming for a greater volume of new sales versus increasing the value of each sale. In some respect, this decision comes down to how many new sales can your bus

      2 min read

    • Article

      Connecting The Chain

      Sep 23, 2021

      Connecting The Chain
      5 min read

    • Article

      Great Expectations

      Nov 17, 2019

      Planning ahead always pays off, especially when it comes to your finances. Securing your financial future will help you achieve long-term goals and can play a role in reducing overall financial stress, says Laura Baker, senior financial planner for C

      2 min read

    • Article

      Unconventional Wisdom

      Dec 11, 2019

      One of the great joys of working at Inc. is seeing how real stories of successful entrepreneurs differ from the clichéd notions you see elsewhere. Take Pat Brown, founder of Impossible Foods, the company that brought the world the meatless burger tha

      1 min read

    • Article

      The Luxe Life

      Sep 2, 2017

      The Luxe Life
      2 min read

    • Article

      What's Your Growth IQ?

      Jan 1, 2019

      How would you define 'Growth IQ'? Growth IQ is a holistic approach to finding the path to growth for an organization, based on three inputs: the market context, the right combination of elements and the sequencing of your actions. Your context includ

      6 min read

    • Article

      The Tools Of Attention

      May 15, 2019

      The technology of the day is of vital importance to marketers. It doesn’t just define how we make what we sell, it defines how we connect with those we sell to. Modern marketing has only been around for a little over 100 years. What many believe to b

      4 min read

    • Article

      Treating Everyone Like Rock Stars

      Dec 24, 2020

      Treating Everyone Like Rock Stars
      1 min read

    • Article

      Rotman Management

      Sep 1, 2023

      Published in January, May and September by the Rotman School of Management at the University of Toronto, Rotman Management explores themes of interest to leaders, innovators and entrepreneurs, featuring thought-provoking insights and problem-solving

      1 min read

    • Article

      Give Yourself Some Grace

      Jul 18, 2023

      Give Yourself Some Grace
      3 min read

    • Article

      Customer Experience: The Never-ending Story

      Jun 21, 2018

      We’re thinking about customer experience all wrong. We often think of customer experience as a series of touchpoints: a visit to a store or a call to a helpdesk and so on. But a new study by business consultants McKinsey found a remarkable anomaly. I

      1 min read

    • Article

      One-Man Conglomerate

      Oct 23, 2019

      One-Man Conglomerate
      13 min read

    • Article

      5 Strategies for Managing Your Changing Risk Tolerance

      Sep 9, 2019

      Saving and investing for short, medium or long-term goals involves a series of trade-offs to design an appropriate asset allocation. Important to creating that asset allocation is understanding your risk tolerance and how it can evolve over time. Ri

      5 min read

    • Article

      How to Beat the Odds Against Entrepreneurial Success

      Sep 1, 2021

      The majority of entrepreneurial start-ups don’t survive. Why is that? The failure rate is substantial: More than 30 per cent close after five years and about 50 per cent after 10 years. The failure rate is so high because, like all business leaders t

      5 min read

    • Article

      Silence Your Inner Critic

      Feb 28, 2021

      Silence Your Inner Critic
      1 min read

    • Article

      All About The Pitch

      Jun 14, 2021

      For this column, I chose to speak to an editor at Condé Nast’s WIRED because it focuses on the transformative effect of technology on people’s lives (and who isn’t touched by the constant lure of our cellphones)? I also cover what not to pitch. My Es

      5 min read

    Related categories

    Reviews for Amaze Every Customer Every Time (Review and Analysis of Hyken's Book)

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      Amaze Every Customer Every Time (Review and Analysis of Hyken's Book) - BusinessNews Publishing

      Book Presentation

      Amaze Every Customer Every Time by Shep Hyken

      Summary of Amaze Every Customer Every Time (Shep Hyken)

      Book Abstract

      MAIN IDEA

      If you can amaze customers every time they deal with you, then you’ll have a valuable competitive edge regardless of the state of the economy or the dynamics of the marketplace in which you operate. Amazing customers should be Job #1 for everyone you hire.

      So how do you achieve that? Amazing customers is an art. It always starts from the inside out. Amaze your employees first and they will then in turn amaze your customers. To make this happen on a consistent basis, you’ve really got to get five elements working in unison:

      In sum total, amazing customers comes about when you have a customer-centered culture made up of employees who are themselves amazed. Bring these five elements together in the right way and your people will stand up and deliver amazing customer experiences. That’s the very best way to stand out from the crowd.

      Customer service is not a department. It is a philosophy! Amazing every customer every time doesn’t take a specific title. It takes the willingness to step up and become a role model who sets an example that others aspire to. You can do that, right now, whether you founded the company or just got hired today.

      – Shep Hyken

      It’s not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

      – Henry Ford

      About the Author

      SHEP HYKEN is founder and Chief Amazement Officer at Shephard Presentations. He specializes in consulting with companies about their customer services practices.

      Enjoying the preview?
      Page 1 of 1