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    SAP Service Management: Service Contracts
    SAP Service Management: Service Contracts
    SAP Service Management: Service Contracts
    Ebook132 pages37 minutes

    SAP Service Management: Service Contracts

    By Mike Piehl

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    About this ebook

    When I looked for help to configure service contracts. I quickly realized there was a gap in the material. There was very little material that talked about Service contracts. I could find bits and pieces about billing plans, revenue recognition or contracts, but nothing to give me the full picture. So I decided to pull it all together into one place.
    This book is both how to manual and a reference guide. The idea is that the initial sections of the book will provide you with a quick start guide to implementing service contracts. Then I provide a walk through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. It will guide you through the configuration in all of the following areas:
    * Service Contracts
    * Service Notifications
    * Billing Plans
    * Revenue Recognition
    * Reporting
    This is THE comprehensive guide to SAP Service Contract configuration. If I missed anything you need to know, let me know and I'll add it to the book.

    LanguageEnglish
    PublisherMike Piehl
    Release dateJul 21, 2016
    ISBN9781370841950
    SAP Service Management: Service Contracts
    Author

    Mike Piehl

    Mike’s SAP Expertise is in Customer Service/Service Management, Variant Configuration and Sales Distribution. Mike focuses on the technical development of SAP applications using ABAP, ABAP Objects, BSP and ABAP Web Dynpro. Mike began working in SAP in 1995 as an intern who needed to learn how to implement Variant Configuration in R/3 3.0F. Mike worked at SAP and Deloitte before becoming an independent consultant.Mike created Paper Street Enterprises (PSE) in 2006 with a mission to provide the best consulting knowledge in SAP Service Management and Variant Configuration. PSE focused on helping small to midsized manufacturing companies implement and streamline their service and engineering processes. Mike has worked in the mining equipment, telecommunications equipment and high tech manufacturing industries to realize the full potential of SAP Service Management and Variant Configuration.In 2008, Mike began the journey into application design. The first application, called Rapier, provided an out of the box customer self-service SM website using BSP technology. Mike became an SAP Partner in 2011 and received his first ABAP Add-on SAP certified. Since then, he’s led the development of SAP applications has evolved into a suite of products called Renovation that focuses on simplifying and streamlining the Service Management processes. Renovation includes a Service Management dashboard, and multiple other applications to make using SAP SM easier. Renovation continues to grow and evolve into the premier Service Management application suite.In 2012, Mike (Paper Street Enterprises) and Mike Golden (Discrete Manufacturing) created the joint venture of JaveLLin Solutions, LLC. Mike Piehl is the Chief Technical Officer, responsible for all the systems and development initiatives. He is the expert in Service Management and Variant Configuration.

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      Book preview

      SAP Service Management - Mike Piehl

      SAP Service Management

      Service Contracts

      Published by Mike Piehl at Smashwords

      Copyright 2016 Mike Piehl

      Discover other titles by Mike Piehl

      SAP Service Management: Your Successful Implementation Guide

      SAP Service Management – Advanced Configuration Guide

      SAP Service Management: Using the Service Notification

      Smashwords Edition, License Notes

      This eBook is licensed for your personal enjoyment only. This eBook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each recipient. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to your favorite eBook retailer and purchase your own copy. Thank you for respecting the hard work of this author.

      Contents

      Part A - Introduction

      How to Read this Book

      The Service Contract

      What is it?

      Why should you use it?

      What parts of it do you need?

      Part B - Scenarios

      Quantity Contract

      Value Contract

      Master Contract

      Part C - The Service Contract Process

      Master Contracts

      Value Contracts

      Quantity Contracts

      Part D – Configuration

      Sales Document

      Document Header

      Item Category

      Pricing

      Contract Data

      Billing Plan

      Notifications

      Revenue Recognition

      Variant Configuration

      Reporting

      Part E – Frequently Asked Questions

      Part F – Conclusion

      Part G – About the Author

      Introduction

      The topic of service contracts has long been a mystery to many people. Possibly because it deals with multiple different modules, or maybe just because it has the word service in it. Regardless, trying to understand all the functionality within SAP contracts and how they relate to service has been difficult to find.

      So I decided that I could not be the only one looking for more information in the field, so I decided that documenting the configuration and processing of service contracts might be something that other people would like to learn too. I hope you find it useful.

      How to read this book

      The majority of this book should be used a reference guide. I expect very few people to read this from start to finish. This book will provide you the ins and outs of using service contracts, and attempt to give you the best practice for using service contracts.

      You’ll notice that in the scenarios section, certain sections have an asterisk after them (*). Those are the sections I believe you MUST configure every time you setup service contracts. While some of them may only need to be configured once for an entire company, all of them must be configured at least once for each implementation.

      That’s not to say that the other sections are less important. Just they contain features that may or may not be useful to an implementation. If you want to get the most out of service contracts, I encourage you to look through everything. But if you’re in a hurry and want to get service contracts up and running right now, pay close attention to each section with the (*).

      The Service Contract

      What is it?

      At its simplest, it is a sales document within SAP. But that really doesn’t do it justice. The service contract is more than a simple sales document. It contains the start and end dates for your coverage beyond what the general equipment record will give you. You can assign serial numbers to the document so that it will become a part of the serial number history and allow it to be found by service notifications, and of course, it

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