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    Systems Thinking and ISO 9001:2015
    Systems Thinking and ISO 9001:2015
    Systems Thinking and ISO 9001:2015
    Ebook90 pages1 hour

    Systems Thinking and ISO 9001:2015

    By Patrick Ambrose

    3.5/5

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    About this ebook

    Connecting dots between Rational Thinking, Appreciative Systems and an effective 9001:2015 implementation. This ebook on Systems Thinking, Rational Thinking and the ISO 9001:2015 standard is designed to give you powerful insight into the new ISO requirements and provide innovative ideas on how to get the most value from your ISO system.

    It takes a deep look at some of the key requirements of the standard and discusses them through the lens of some of the most prolific and respected minds in the rational thinking field. It is also a personal journey with the author Pat Ambrose who has included in the book stories and anecdotes from his own experience auditing and consulting. These stories can offer even more insight into how to approach the challenges within your organization.

    Chapters include:
    Leadership
    Rational Thinking
    Risk and Rational Thinking
    Designing Your System
    Change and Rational Thinking
    Processes in Detail (Clause 7.0)
    Rational Thinking in Operations (Clause 8.0)
    Performance and Innovation (Clause 9.0 and 10.0)

    LanguageEnglish
    PublisherPatrick Ambrose
    Release dateOct 31, 2016
    ISBN9781370747993
    Systems Thinking and ISO 9001:2015
    Author

    Patrick Ambrose

    Pat is the founder of SystemsThinking.Works and has been auditing, consulting on and teaching management systems for over 25 years. At SystemsThinking.Works he is supported by a small team with experience in quality management, project management, and six sigma in several industries including automotive, healthcare, consumer goods, and government.Pat wants to share not only ideas from his experiences in quality, auditing and management systems, but also what he’s most passionate about – critical thinking and systems thinking and how these can be applied to make organizations effective. It’s not just about getting ISO certification. It’s about thinking critically about what an organization needs and what the people responsible for making that happen need in order to make it happen.As a semi-retired grandfather of seven, SystemsThinking.Works and his ebooks are Pat’s way of putting everything he’s learned and experienced together in one place. It is there for the taking. Learn what you can and what you want. The outcomes from what you learn are up to you.

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    3.5/5

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    • 3/5
      A little short and does not provide a comprohensive coverage of all clauses

    Book preview

    Systems Thinking and ISO 9001:2015 - Patrick Ambrose

    SYSTEMS THINKING AND ISO 9001:2015

    Connecting dots between Rational Thinking, Appreciative Systems and an effective 9001:2015 implementation.

    Copyright 2016

    Patrick Ambrose

    Published by SystemsThinking.Works

    Distributed by Smashwords

    Second Edition

    October 2016

    This publication is protected by Copyright Law, with all rights reserved. No part of this publication may be stored in a retrieval system, transmitted or reproduced in any way, including but not limited to photocopy, photograph, magnetic or other record, without the prior agreement and written permission of the author at SystemsThinking.Works.

    Visit

    https://systemsthinking.works

    to learn more

    This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each recipient. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to your favorite ebook retailer and purchase your own copy. Thank you for respecting copyright.

    This ebook is a journey to address the requirements of ISO 9001:2015 from a systems thinking perspective and in terms of Rationality (the quality or state of being reasonable) and Rational Thinking (the development of a sound conclusion using sufficient information, accurate information, access and input from people with the right skills and the right technical knowledge). The journey covers all of the main clauses of the new standard and relates them to the thinkers and ideas behind Rational Thinking. It also contains some personal stories from me, Pat Ambrose that I’ve pulled from my experiences as a Quality Auditor, Consultant, Student and Teacher. In this format the stories are separated by tildes (~).

    This ebook also has three exercises associated with it although these do not fit well in this format. Each of the exercises are meant to help you design your management system with rational thinking in mind and help you make it the most effective system it can be. Exercise 1 helps you through understanding your organization’s context and interested parties. Exercise 2 is an exercise in identifying and documenting strategic risks and opportunities as well as the scope of your management system. Exercise 3 is a comprehensive exercise in process design. All of the exercises compliment the paper. In order to purchase a formatted version of this ebook and the corresponding exercises that come with editable worksheets and facilitator instructions please go to https://systemsthinking.works and use the coupon found at the end of this book to save the cost of this version. References to the exercises are built in throughout the formatted version but removed in this format to avoid confusion.

    CONTENTS

    Introduction

    Leadership

    Rational Thinking

    Risk and Rational Thinking

    Designing Your System

    Change and Rational Thinking

    Processes in Detail (Clause 7.0)

    Rational Thinking in Operations (Clause 8.0)

    Performance and Innovation (Clause 9.0 & 10.0)

    Coupon Code for Formatted Version with Process Design Exercises

    ~~~~~~~~~~~~

    A short story about me to get us started…

    In 1990 I had been a management consultant for several years. I had the typical consulting practice with feast and famine cycles. The opportunity to become an ISO 9001 auditor as well seemed appealing to help level the peaks and valleys. I took the courses and got a job as a registered auditor. I found that part of my career actually promising from the perspective of a committed quality person, until the big three automotive companies determined that they wanted all of their suppliers registered to the new standard (Actually QS 9000 an automotive version of ISO 9001). This was in itself a progressive idea, except that each of the three gave their suppliers either 12 or 18 months to get registered to the new standard. This caused a huge rush for registration that had three problems.

    The first problem was that there were not enough qualified auditors available. Overnight the requirement became: ‘If you can spell ‘Kwawliti’ you’re an auditor.’ The second problem was the scarcity of consultants to help organizations implement systems. This had two effects, first almost anyone who was unemployed at the time, quality experience or not, became a consultant. I actually had a client call me one day to ask an ISO 9001 requirement question. The question however had nothing to do with my client’s system. He explained that a friend of his was consulting to a company and the company representative had asked him this question. He in turn asked his friend who happened to be my client who in turn asked me. My thought at the time was that somewhere there was a company who was paying a consultant who didn’t know his job and was asking his friend who was asking me for the answers to questions. But this may not have been the worst effect, there was another.

    Many auditors were also consultants and I like to think that most were respectable and honest, but others saw a money maker. There were cases where two consultants and sometimes companies with auditors and consultants would have an auditor and a consultant collude to get companies registered. For one company the first person would be the consultant and the second the auditor. For the

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