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    Introduction to Patient Experience
    Unavailable
    Introduction to Patient Experience
    Unavailable
    Introduction to Patient Experience
    Ebook68 pages48 minutes

    Introduction to Patient Experience

    By Agata Piekut

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    Digital transformation in healthcare is going mainstream, promising higher quality of care at a lower cost for all. And right on time, as only two years ago World Health Organization calculated the cost of not taking action to address the spread of noncommunicable diseases - 7 trillion dollars in 20 years.
    Telemedicine allows for a cheaper infrastructure of medical consultations, connected hardware means remote monitoring 24/7 and big data helps researchers find patterns in the spread of diseases and better target preventive activities.

    But the biggest change happened in relation to the model of patient relations. The biggest transformation in medicine since Stone Age is happening right now. The model of patient relations has changed irreversibly as the digital transformation of healthcare turned patients from passive beneficiaries into active decision makers. Internet brought with it the emancipation of patients who gained a much wider access to information, which led to the raise in decisiveness. Companies in healthcare are no longer primarily in B2B communication with other medical entities and public administration, but in B2C for the first time having to work this hard to gain their trust.

    LanguageEnglish
    PublisherAgata Piekut
    Release dateMar 7, 2017
    ISBN9781370205837
    Unavailable
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