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    Leading by Example
    Leading by Example
    Leading by Example
    Ebook67 pages49 minutes

    Leading by Example

    By Fifty Lessons

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    About this ebook

    Wondering how the most accomplished leaders from around the globe have tackled their toughest challenges? Now you can find outwith Lessons Learned. Concise and engaging, each volume in this new series offers 12-14 insightful essays by top leaders in business, the public sector, and academia on the most pressing issues they’ve faced. The contributors share surprisingly personal anecdotes and offer authoritative and practical advice drawn from their years of hard-earned experience.

    The series launches with three volumes, each of which centers on a timely topic:
    · Leading by Example: Discover the secrets to leading effectivelyfrom top executives at KPMG Worldwide, Quest Diagnostics, Virgin Galactic, and other giants.
    · Managing Your Career: Find out how to identify and achieve the career you wantfrom exceptional leaders at McKinsey & Company, Lloyds TSB Group, Heidrick & Struggles, among others.
    · Managing Change: Learn how to lead major transformation effortsfrom successful change champions at Philips Lighting, JPMorgan Chase, Coca Cola Company, and other top firms.

    A crucial resource for today’s busy executive, Lessons Learned gives you instant access to the wisdom and expertise of the world’s most talented leaders.
    LanguageEnglish
    PublisherHarvard Business Review Press
    Release dateAug 2, 2007
    ISBN9781422162088
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      Book preview

      Leading by Example - Fifty Lessons

      ACKNOWLEDGMENTS

      LESSON ONE

      The Importance of a Visible Leader

      Will Whitehorn

      President, Virgin Galactic

      ONE OF THE IMPORTANT lessons I’ve gained from working for Virgin for eighteen years is that having a strong leader in a business is incredibly important and much underestimated in large, corporate organizations—somebody who’s prepared to take the heat for things and let the buck stop with him.

      I remember Richard Branson being interviewed on Radio Five Live, which is a BBC radio station in the UK, several years ago. He was talking about some of the problems that Virgin Trains had had, not due to our own fault but down to something at Railtrack. We’d had a problem with a train that got stuck, but we hadn’t dealt with it very effectively. He went on the radio to talk about this, and he said, "We messed up; it was completely our fault; I take full responsibility for it. We’re obviously looking at not doing it again in the future, but there’s no point in hiding from the fact that we’ve got to do this better if we’re going to make this business

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