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Critical Thoughts From a Government Perspective

Critical Thoughts From a Government Perspective

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Critical Thoughts From a Government Perspective

Länge:
271 Seiten
2 Stunden
Freigegeben:
Jun 1, 2013
ISBN:
9781909287570
Format:
Buch

Beschreibung

Critical Thoughts From A Government Perspective illustrates a broad picture that is grounded in the realities of day to day issues faced by public sector managers in the Gulf Cooperation Council (GCC) countries. The chapters in the book examine the main areas of importance for public sector leaders; they have been grouped into four distinct categories: strategic management, organisational performance, e-government and national identity.
Freigegeben:
Jun 1, 2013
ISBN:
9781909287570
Format:
Buch

Über den Autor

Dr Al-Khouri is the Director General (Under Secretary) of the Emirates Identity Authority: a federal government organisation established in 2004 to rollout and manage the national identity management infrastructure program in the United Arab Emirates. He has been involved in the UAE national identity card program since its early conceptual phases during his work with the Ministry of Interior. He has also been involved in many other strategic government initiatives in the past 22 years of his experience in the government sector. He holds an engineering doctorate degree from Warwick University, UK; MSc in Information Management from Lancaster University, UK; and a BSc from Manchester University, UK. He is an active researcher in the field of advanced technology implementation in the government sector, and the approaches to reinventing governments and revolutionising public sector services and electronic business.


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Critical Thoughts From a Government Perspective - Ali M Al-Khouri

e-passport.

Public value and ROI in the government sector

Ahmad N. Al-Raisi and Ali M. Al-Khouri

Abstract: Assessing the return on public sector investments in Information Technology (IT) has been the subject of a round of debates between practitioners and academic researchers. The range and complexity of government IT investments and a wide community of owners of assets makes assessing investment return a daunting prospect. This paper provides a short review of the existing literature on public Return on Investment (ROI) and the general approaches of measuring such returns. It also presents some examples of successful Public ROI programs and practices in the United Arab Emirates (UAE). The intention of this paper is to share experience and knowledge with the wider research and communities in different governments.

Key words: Public value, ROI, government projects.

1. Introduction

The substantial scale of expenditure and the scope of government sector investment in IT are receiving increasing scrutiny in many countries. Governments are criticised for not accurately measuring the full value of their IT investments, and hence wasting government funds on unnecessary technology. It is often repeated in the literature that governments at large are unable to convincingly demonstrate a return on investment that is widely understood or based upon well-grounded measures (1). This might be linked somehow to the myths regarding the use of ROI in government, and which might be preventing many agencies from the development of comprehensive approaches to evaluating their initiatives, such

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