Orchestrating Experiences: Collaborative Design for Complexity
By Chris Risdon and Patrick Quattlebaum
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About this ebook
A playbook of best practices, tools and frameworks that shows you how to: Connect and create an engaging customer experience across all your channels and touchpoints cross–channel or omni–channel experience Create seamless brand experience for customers as they move through your various online and offline channels, call center to website, etc Collaborate effectively with the right people across functions and product lines to design tech, marketing, customer service, etc
Chris Risdon
Chris Risdon is director of design for peer–to–peer carsharing service Getaround. Previously, Chris was head of design for Capital One Labs and a design director for Adaptive Path, the pioneering experience design consultancy. Chris has introduced and advanced new methods in design, teaching thousands of design professionals and students. He holds an MFA in design from the Savannah College of Art and Design and is an adjunct professor at the California College of the Arts, teaching interaction design and service design to the next generation of designers. Follow him on Twitter @chrisrisdon.
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