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The Agile Brand: Creating Authentic Relationships Between Companies and Consumers
Von Greg Kihlström
Buchaktionen
Mit Lesen beginnen- Herausgeber:
- BookBaby
- Freigegeben:
- Jun 1, 2018
- ISBN:
- 9781543932614
- Format:
- Buch
Beschreibung
Informationen über das Buch
The Agile Brand: Creating Authentic Relationships Between Companies and Consumers
Von Greg Kihlström
Beschreibung
- Herausgeber:
- BookBaby
- Freigegeben:
- Jun 1, 2018
- ISBN:
- 9781543932614
- Format:
- Buch
Über den Autor
Bezogen auf The Agile Brand
Buchvorschau
The Agile Brand - Greg Kihlström
Copyright © 2018 by Greg Kihlström.
All rights reserved. In accordance with the U.S. Copyright Act of 1976, sharing of any part of this book without the permission of the publisher constitutes unlawful piracy and theft of the author’s intellectual property. If you would like to use material from the book (other than for review purposes), you must obtain prior written permission by contacting the author using the contact information provided below.
Published by:
Yes&
1700 Diagonal Road, Suite 450
Alexandria, VA 22314
First Edition: May 1, 2018
The publisher is not responsible for websites (or their content) that are not owned by the publisher. All logos are property of their respective owners.
Edited by Anna-Marie Montague and Janelle Kihlström
Cover Design by Alicia Recco
eBook ISBN - 978-1-54393-261-4
Contents
Acknowledgements
Foreword
Introduction
Part 1: The Basics of Brands
1 | What Is Branding?
2 | Why Do We Brand?
3 | What Makes a Brand Successful?
4 | The Evolution of the Brand-Consumer
Relationship
Part 2: The Agile Brand
5 | What Changed?
6 | What is Agile?
7 | Agile Marketing & Design Thinking
8 | The Agile Brand
9 | The Agile Brand Manifesto
10 | The Duality of the Agile Brand
11 | How to Create an Agile Brand
12 | An Agile Brand Example
Part 3: Building a Successful Agile Brand
13 | Storytelling and Agile Brands
14 | The Agile Brand’s Responsibility to Society
15 | Agile Brands and Future Generations
16 | Conclusion
About Greg Kihlström
References
FOR EVERYONE WHO HAS TAUGHT ME
WHAT I KNOW ABOUT BRANDING & MARKETING.
THERE HAVE BEEN MANY.
THERE WILL BE MANY MORE.
Acknowledgements
As with any effort of this kind, there are many people I’d like to thank for their support and patience. While there are many more than those mentioned below, the following are a few without whom I could not have produced this book.
I’d like to thank the Carousel30 team for their support over the 14 years since I founded the company in December 2003 through the fall of 2017, when the company was acquired by Yes&.
My partners throughout the years there gave me the support to pursue things like writing books and other beneficial, though sleep-depriving endeavors: Brandon Prudent, Curtis Morehead, and Rohit Rao. In particular, Romie Stefanelli has been invaluable as a sounding board and counterpoint for some of my crazier ideas over the years.
Thanks to Alicia Recco for her wonderful work on the cover design and for creating all of the original illustrations for this book. Likewise, I’d like to thank everyone at Yes& for being such a great team to work with as I finished this book while completing the merger.
From Yes&, this would not have been possible without the support of the President and CEO, Bob Sprague, who was also kind enough to contribute the Foreword.
Anna-Marie Montague was invaluable to this effort as she helped shape some of the key parts of this book, and challenged me to go deeper on several points as she also edited it. Also, Bob Derby, with whom I’ve had a number of enlightening conversations and who helped particularly with the inflection point concept discussed in this book.
Gail Legaspi-Gaull of Hat Trick3C and Wendy Hagen of hagen inc. were greatly helpful in sharing their thoughts on the future of branding, and I’ve appreciated working with them on various branding projects over the years.
Lisa Nirell has remained an inspiration as I continue writing and speaking and I appreciate her thoughts on a draft of this book.
I also want to thank my sister, Janelle Kihlström Pomery, for her help in editing this book, and in untangling my initial words and thoughts into something which I hope marketers will find meaningful and helpful.
Finally, thanks to my wife Lindsey for her understanding of the many nights and weekends spent writing and researching this book, and for her support throughout the process.
"All things come into being through opposition and all are
in flux like a river."
—Heroclitus, ca. 500 B.C.
Foreword
The Agile Brand. It sounds like an oxymoron. You know, like jumbo shrimp,
or military intelligence,
or Andrew Lloyd Webber masterpiece.
I think most of us have thought of a brand – especially an established consumer brand like Procter and Gamble, IBM, or Ford – as something monolithic. Eternal. Something a company builds over decades, until it achieves intrinsic value. A brand, therefore, is to be guarded, protected, and preserved on all fronts.
"Ha!’ says Greg Kihlström in this entertaining and provocative book. A brand that remains static in today’s environment is an anchor dragging its owner down. Today’s consumers, empowered through social media, online reviews, and other phenomena of our digital age, want relationships with brands – and it’s hard to have a relationship with a monolith. Instead, a brand must achieve agility – the ability to evolve over time in response to changing consumer tastes and market conditions.
But agile
does not mean wishy-washy,
Greg further explains. A brand that is truly agile draws much of its strength from the permanent characteristics a company does or should maintain. Values. Mission. Purpose. It is this duality – roots in the eternal, relevance to today – that allows a brand to achieve agility, and to deliver its distinctive benefits.
This is what Jim Collins and Jerry Porras, in their seminal Built to Last, dubbed the genius of the AND.
Visionary companies, said Collins and Porras, preserve the core AND change the rest. (This was also partial inspiration for the name of the new agency Greg and his Carousel30 team have joined – Yes&.) Greg’s thinking about brand provides us with a liberating principle: we need not choose between a brand that is responsive to change and one that has perpetual value: the Agile Brand is both.
How does one build an Agile Brand? Ah, you must read on. Greg’s practical ideas and approaches fill these pages. Do not miss, however, his overriding message – one that I find both challenging and hopeful.
Authentic
is a word that appears over and over in this book. The Agile Brand must be authentic, says Greg, or it is useless. Today’s consumers are too savvy to be fooled for very long. No one, no matter how clever, creative, or well-funded, can build an agile brand on a lie.
Now contrast that, if you will, with the current political climate. As I write these words, our country has descended into an era in which it seems de rigeur for political leaders of all stripes to spout falsehoods and exaggerations daily. The fact checkers have thrown in the towel. Victory goes to he who lies loudest and longest.
Wouldn’t it be deliciously ironic if we – the marketers, branders, and advertisers – began to be revered for our authenticity and truth telling? If consumers started to view our agile brands as particularly honest and trustworthy? (Our politicians and media have made the bar pretty darn low, believe me.)
I think we have the opportunity, through the Agile Brand, to build relationships in which consumers appreciate our efforts to make them aware of products and services that – authentically – would make them happy or improve their lives. I hope you, as I do, find Greg’s ideas about the Agile Brand both powerful and refreshing.
Bob Sprague
February 2018
Introduction
"Your brand is a story unfolding across all customer
touch points."
— Jonah Sachs
When I was way too young to drive anything but a bicycle (age 6 or 7), I became fascinated with cars. All kinds
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