Unavailable
Unavailable
Unavailable
Ebook288 pages3 hours
What to Say and How to Say It
Rating: 0 out of 5 stars
()
Unavailable in your country
Unavailable in your country
About this ebook
Practical Tips for Effective Workplace Communication
What to Say and How to Say It provides managers with reallife situations, sample dialogues and practical tips on how to say the right thing to employees at just the right time. It covers performance appraisals, coaching shy employees, dealing with hostile employees, taking corrective action and many other tough situations on the job.
With this book, managers and supervisors can now prepare, plan, and even rehearse in advance for sticky situations. The author presents actual “scripts” – sample dialogs for specific problems.
Using the author’s targeted advice, the dialogs and side bars of key words and phrases, readers will be able to:
• Say just the right thing at the right time in the right way
• Avoid embarrassment and awkwardness
• Build good relationships and defuse conflict
• Work with difficult, emotional, or even hostile employees
• Guide a conversation to a productive outcome for everyone involved
Donald H. Weiss is president of SelfManagement Communications, Inc. and has been a training and development executive and consultant for more than 30 years. In addition to consulting work, he has held management positions with Citicorp, Millers Mutual Insurance, and Equitable. Dr. Weiss’s many books include the first two editions of Fair, Square & Legal, Secrets of the Wild Goose and The SelfManagement Workshop: A Trainer’s Guide. He lives in the St. Louis area.
What to Say and How to Say It provides managers with reallife situations, sample dialogues and practical tips on how to say the right thing to employees at just the right time. It covers performance appraisals, coaching shy employees, dealing with hostile employees, taking corrective action and many other tough situations on the job.
With this book, managers and supervisors can now prepare, plan, and even rehearse in advance for sticky situations. The author presents actual “scripts” – sample dialogs for specific problems.
Using the author’s targeted advice, the dialogs and side bars of key words and phrases, readers will be able to:
• Say just the right thing at the right time in the right way
• Avoid embarrassment and awkwardness
• Build good relationships and defuse conflict
• Work with difficult, emotional, or even hostile employees
• Guide a conversation to a productive outcome for everyone involved
Donald H. Weiss is president of SelfManagement Communications, Inc. and has been a training and development executive and consultant for more than 30 years. In addition to consulting work, he has held management positions with Citicorp, Millers Mutual Insurance, and Equitable. Dr. Weiss’s many books include the first two editions of Fair, Square & Legal, Secrets of the Wild Goose and The SelfManagement Workshop: A Trainer’s Guide. He lives in the St. Louis area.
Unavailable
Related to What to Say and How to Say It
Related ebooks
First Time Boss: Essential Tools for Your New Leadership Role Rating: 0 out of 5 stars0 ratingsBecome: The 5 Critical Conversational Practices that Shift 'Who You Be' as a Leader Rating: 0 out of 5 stars0 ratingsImproving Your Managerial Effectiveness Rating: 0 out of 5 stars0 ratingsThe Intentional Leader: A Practical Guide to Leadership Essentials New Edition Rating: 0 out of 5 stars0 ratingsFirst Time Firing: Handle this tough but essential management task with confidence and professionalism Rating: 0 out of 5 stars0 ratingsThe Influential Leader: How You Can Become a Leader That Influences, Inspires, and Empowers People and Your Team To Take Action Rating: 0 out of 5 stars0 ratingsManager Mechanics: Tips and Advice for First-Time Managers Rating: 0 out of 5 stars0 ratingsNecessary Conversations: Changing Your Mindset to Communicate Confidently and Productively Rating: 4 out of 5 stars4/5The Silent Language of Leaders: How Body Language Can Help--or Hurt--How You Lead Rating: 4 out of 5 stars4/5Mastering Hard Conversations: Turning conflict into collaboration Rating: 0 out of 5 stars0 ratingsThe Influential Leader Rating: 0 out of 5 stars0 ratingsManagement Rating: 4 out of 5 stars4/5Managing Difficult People: A Survival Guide For Handling Any Employee Rating: 4 out of 5 stars4/5Visual Guide to Tactical Communication Rating: 0 out of 5 stars0 ratingsVisual Guide to Tactical Communication: Part 1 of the BOOST professional resource series Rating: 0 out of 5 stars0 ratingsStumbling Blocks to Stepping Stones: A Guide to Successful Meetings and Working Relationships Rating: 0 out of 5 stars0 ratingsThe Manager's Phrase Book: 3,000+ Powerful Phrases That Put You In Command In Any Situation Rating: 2 out of 5 stars2/5The Brave Leader Guide How to Become an Inspirational Leader Empowering People and Teams to Take Action Rating: 0 out of 5 stars0 ratingsCommunicating Your Value: How to Highlight the Importance and Impact of Your Work Rating: 5 out of 5 stars5/5Say This, Not That: How to Master 7 Dreaded Conversations As a Leader in the Modern Workplace Rating: 0 out of 5 stars0 ratingsBusiness Strategy Understand What It Takes To Be Successful In Business Rating: 0 out of 5 stars0 ratingsStepping Forward Together: Creating Trust and Commitment in the Workplace Rating: 0 out of 5 stars0 ratings2 Weeks Easy Method To Overcome Opposing Co-worker Without Delay Rating: 0 out of 5 stars0 ratingsHow to Survive the Boss Rating: 0 out of 5 stars0 ratingsFace to Face in the Workplace: A handbook of strategies for effective discussions Rating: 0 out of 5 stars0 ratingsCracking the People Code Rating: 0 out of 5 stars0 ratings
Small Business & Entrepreneurs For You
Robert's Rules of Order: The Original Manual for Assembly Rules, Business Etiquette, and Conduct Rating: 4 out of 5 stars4/5The Ultimate Side Hustle Book: 450 Moneymaking Ideas for the Gig Economy Rating: 4 out of 5 stars4/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5Overcoming Impossible: Learn to Lead, Build a Team, and Catapult Your Business to Success Rating: 5 out of 5 stars5/5The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It Rating: 4 out of 5 stars4/5Capital Gaines: Smart Things I Learned Doing Stupid Stuff Rating: 3 out of 5 stars3/5Starting a Business All-In-One For Dummies Rating: 4 out of 5 stars4/5Summary of Timothy Ferriss' book: The 4-Hour Workweek: More time, more money, more life: Summary Rating: 5 out of 5 stars5/5Small Business For Dummies Rating: 4 out of 5 stars4/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5Yes!: 50 Scientifically Proven Ways to Be Persuasive Rating: 4 out of 5 stars4/548 Days to the Work and Life You Love: Find It—or Create It Rating: 3 out of 5 stars3/5UNSCRIPTED: Life, Liberty, and the Pursuit of Entrepreneurship Rating: 5 out of 5 stars5/5Real Artists Don't Starve: Timeless Strategies for Thriving in the New Creative Age Rating: 4 out of 5 stars4/5The Side Hustle: How to Turn Your Spare Time into $1000 a Month or More Rating: 4 out of 5 stars4/5How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off Rating: 4 out of 5 stars4/5Built to Last: Successful Habits of Visionary Companies Rating: 4 out of 5 stars4/5The LLC and Corporation Start-Up Guide: Your Complete Guide to Launching the Right Business Rating: 5 out of 5 stars5/5The Millionaire Fastlane: Crack the Code to Wealth and Live Rich for a Lifetime Rating: 5 out of 5 stars5/5The Everything Nonprofit Toolkit: The all-in-one resource for establishing a nonprofit that will grow, thrive, and succeed Rating: 0 out of 5 stars0 ratingsNine-Figure Mindset: How to Go from Zero to Over $100 Million in Net Worth Rating: 5 out of 5 stars5/5The Whole Body Entrepreneur: A Physical and Emotional Self-Care Bootcamp Rating: 5 out of 5 stars5/5Feck Perfuction: Dangerous Ideas on the Business of Life Rating: 4 out of 5 stars4/5Strategy Skills: Techniques to Sharpen the Mind of the Strategist Rating: 4 out of 5 stars4/5Wealthology: The Science of Smashing Money Blocks Rating: 3 out of 5 stars3/5What Your CPA Isn't Telling You: Life-Changing Tax Strategies Rating: 4 out of 5 stars4/5
Reviews for What to Say and How to Say It
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews