Basic Management Skills: The Essential Skills Managers and Supervisors Need to Successfully Guide and Lead People
By Randy Trelka
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About this ebook
This book will teach you the basic skills you need to lead and manage people successfully. These are the tips and techniques I wish I knew when I first got into supervision and management. Now in one short and concise volume, you will get explicit instruction to help you succeed in the development of your team. Find out what skills and techniques will help you to develop a team atmosphere based on trust and respect. Learn how to hold people accountable while managing negative perceptions. Make a work environment that you will feel excited and happy to come to every day. Discover how to find purpose in your work and feel part of something bigger than yourself. I wrote this book to save you from making the same mistakes I made. Every chapter has questions and exercises that will help you put your knowledge to use. If you get stuck along the way, the author is available via email to help you out. Consider this book your coach to help you navigate your career in management and supervision.
Randy Trelka
I have been working in manufacturing since 1993 getting my start as a temporary helper in a book bindery, moving up to several roles in the printing department, including offset press operator, before moving into a supervisory position. Since 2003 I have held various supervisory and management roles overseeing offset printing departments and production scheduling. Today, I manage an offset printing department for a large packaging company and manage six machines and 64 employees. Along the way, I completed my bachelor’s degree with a double major in Business Administration and Marketing from Lakeland College in Plymouth, WI in 2011. I have completed many management training programs and certifications including: •G7 Professional •Six-Sigma Green Belt •Welch Way Leadership Training •Franklin-Covey Leadership Training In my spare time, I enjoy reading history and fiction, spending time with my wife and children hiking, biking, and camping, volunteering as a Cub Scout Cubmaster, and sharing my knowledge with others.
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Basic Management Skills - Randy Trelka
Basic Management Skills:
The Essential Skills New Managers and Supervisors Need to Successfully Guide and Lead People
Randy Trelka
Oak Hill Publishing
Kimberly, Wisconsin
Copyright © 2019 by Randy Trelka
First Printing: 2019
Distributed by Smashwords
All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a book review or scholarly journal.
Oak Hill Publishing
239 S Elm Street
Kimberly, WI 54136
Disclaimer: The advice and strategies contained herein may not be suitable for every situation. This work is sold with the understanding that the Author and Publisher are not engaged in rendering legal, accounting, or other professional services. Neither the Author nor the Publisher shall be liable for damages arising here from.
www.basicmanagementskills.com/
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Table of Contents
Introduction
Chapter 1 - Building Trust by Listening
Chapter 1 Exercises
Chapter 2 - Setting Clear Expectations to Achieve Results
Chapter 2 Exercises
Chapter 3 - Supportive Management
Chapter 3 Exercises
Chapter 4 - Seven Key Traits for Managing a Team
Chapter 4 Exercises
Chapter 5 - How Your Attitude Affects Your Team
Chapter 5 Exercises
Chapter 6 - Managing Your Attitude
Chapter 6 Exercises
Chapter 7 - Creating an Environment Where Your Team Will Flourish
Chapter 7 Exercises
Chapter 8 - How to Give Feedback that Encourages
Chapter 8 - Exercises
Chapter 9 - Building Relationships of Trust
Chapter 9 - Exercises
Chapter 10 - Problem Solving Through Coaching
Chapter 10 Exercises
Chapter 11 - Acting with Consistency
Chapter 11 Exercises
Chapter 12 - Managing Your Manager
Chapter 12 Exercises
Chapter 13 - Managing Your Interactions (Team Image)
Chapter 13 Exercises
Chapter 14 - Parting Advice
Chapter 14 Exercises
About the Author
Introduction
What skills are required to lead people? How do you handle interpersonal conflicts? Where do you turn when you feel stressed and don’t know what you are doing?
These are natural questions for all new managers and supervisors. None of us knows what we are doing when we first start. It takes time to gain the confidence and skills needed to be a good manager.
So often people get thrown into the role of leading others because they have excelled at a skill. The problem is that one ability does not always translate into being good at managing people. While you may be good at managing you may not be good at leading.
There is an important distinction you need to understand regarding leaders and managers. Not all leaders are managers, but all managers must be leaders.
I have seen many managers that were not good leaders. So, what makes a good leader? Here are a few traits I believe a good leader has: the ability to make tough decisions, gets others to work together for a common cause, inspires others to achieve more than they believe they can and to develop new leaders.
My struggles as a new manager and witnessing the efforts of others made me decided to share my experiences and thoughts on the best ways to lead people.
I wrote this book to save you from making many of the mistakes that I made when I first started in supervision and management. That’s not to say that I have learned everything or that I never make mistakes, but I have learned a fair amount over the past 15 years.
Before I get into what I have learned, I think it is essential that you understand my journey.
My first job as a supervisor was managing a third shift cleaning crew. I had just dropped out of college and had no clue what I was going to do for a career.
The job consisted of the supervision of a crew of four, ensuring the work was done to the customer’s expectations, coordinating crew schedules, and managing supplies. My team members were good, hard-working guys, so I never had any issues with them.
After six months of working the graveyard shift cleaning floors, I decided it was time to find something more substantial.
The next job I took was working as a temporary helper for a book manufacturer. This job offered me my first experience in a manufacturing environment. I didn’t know it at the time, but this would lead me to my career in management.
Within six months I was hired on full-time working in the Press Department as a helper on a lithographic offset printing press. Learning printing was enjoyable. It was both exciting and challenging, but I knew that it wasn’t something I wanted to be doing when I got into my fifties and sixties.
By the time I became a Press Operator I knew that I wanted something more and that is when I went back to school enrolling at my local technical college, and I began working on my degree in Business Administration with a focus on human resources.
While attending college, I maintained a full-time job and got married. Before completing my degree, I accepted the position of 3rd Shift Press Department Supervisor.
As supervisor working nights, I completed my Associates Degree and took six months off from school before beginning work on my bachelor’s degree.
While working on my bachelor’s degree, I received a promotion to Production Control Manager. In this role, I oversaw production scheduling activities for all equipment in our factory. Also, I was responsible for identifying and qualifying of outsourcing partners.
In 2011 I received my bachelor’s degree with a double major in Business Administration and Marketing from Lakeland College in Plymouth, Wisconsin.
A year after receiving my degree I left my longtime employer to take a role with another company as a Press Department Manager. This opportunity provided me with a chance to challenge myself and see if I could lead in a new organization.
While I enjoyed the challenges offered by my new job, I found that my family and I were not happy living in the region of my new employment.
After pursuing many different job opportunities, I finally settled on an offer in the same role for a new company closer to friends and family.
Since becoming a manager, I have continued to learn and grow my knowledge and skills, never thinking that I have it all figured out. Every day offers new challenges and struggles.
During my time in