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    Key Performance Indicator A Complete Guide - 2020 Edition
    Key Performance Indicator A Complete Guide - 2020 Edition
    Key Performance Indicator A Complete Guide - 2020 Edition
    Ebook337 pages2 hours

    Key Performance Indicator A Complete Guide - 2020 Edition

    By Gerardus Blokdyk

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    About this ebook

    When setting an Operational Indicator does it fall inside or outside of the KPI pyramid? Do your KPIs includes quantitative and qualitative indicators? What counts: what are the key performance indicators business stakeholders want to see? What is your specific action plan to achieve your KPI future objective? Is the KPI supported by scientific evidence or the consensus of experts?

    Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

    Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

    This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Key Performance Indicator investments work better.

    This Key Performance Indicator All-Inclusive Self-Assessment enables You to be that person.

    All the tools you need to an in-depth Key Performance Indicator Self-Assessment. Featuring 2189 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Key Performance Indicator improvements can be made.

    In using the questions you will be better able to:

    - diagnose Key Performance Indicator projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

    - implement evidence-based best practice strategies aligned with overall goals

    - integrate recent advances in Key Performance Indicator and process design strategies into practice according to best practice guidelines

    Using a Self-Assessment tool known as the Key Performance Indicator Scorecard, you will develop a clear picture of which Key Performance Indicator areas need attention.

    Your purchase includes access details to the Key Performance Indicator self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    - In-depth and specific Key Performance Indicator Checklists

    - Project management checklists and templates to assist with implementation

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateSep 6, 2019
    ISBN9780655965640
    Key Performance Indicator A Complete Guide - 2020 Edition

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      Book preview

      Key Performance Indicator A Complete Guide - 2020 Edition - Gerardus Blokdyk

      Key Performance Indicator

      Complete Self-Assessment Guide

      The guidance in this Self-Assessment is based on Key Performance Indicator best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

      Notice of rights

      You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.

      All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

      The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

      Trademarks

      Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

      Copyright © by The Art of Service

      http://theartofservice.com

      service@theartofservice.com

      About The Art of Service

      The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

      Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

      Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

      Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

      With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

      Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

      http://theartofservice.com

      service@theartofservice.com

      Included Resources - how to access

      Included with your purchase of the book is the Key Performance Indicator Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

      How? Simply send an email to

      access@theartofservice.com

      with this books’ title in the subject to get the Key Performance Indicator Self Assessment Tool right away.

      You will receive the following contents with New and Updated specific criteria:

      •The latest quick edition of the book in PDF

      •The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

      •The Self-Assessment Excel Dashboard, and...

      •Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

      •In-depth specific Checklists covering the topic

      •Project management checklists and templates to assist with implementation

      INCLUDES LIFETIME SELF ASSESSMENT UPDATES

      Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

      Get it now- you will be glad you did - do it now, before you forget.

      Send an email to access@theartofservice.com with this books’ title in the subject to get the Key Performance Indicator Self Assessment Tool right away.

      Purpose of this Self-Assessment

      This Self-Assessment has been developed to improve understanding of the requirements and elements of Key Performance Indicator, based on best practices and standards in business process architecture, design and quality management.

      It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

      The criteria of requirements and elements of Key Performance Indicator have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

      In this format, even with limited background knowledge of Key Performance Indicator, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

      How to use the Self-Assessment

      On the following pages are a series of questions to identify to what extent your Key Performance Indicator initiative is complete in comparison to the requirements set in standards.

      To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

      1 Strongly Disagree

      2 Disagree

      3 Neutral

      4 Agree

      5 Strongly Agree

      Read the question and rate it with the following in front of mind:

      ‘In my belief,

      the answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Key Performance Indicator Scorecard on the second next page of the Self-Assessment.

      Your completed Key Performance Indicator Scorecard will give you a clear presentation of which Key Performance Indicator areas need attention.

      Key Performance Indicator

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Key Performance Indicator

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service12

      Included Resources - how to access12

      Purpose of this Self-Assessment14

      How to use the Self-Assessment15

      Key Performance Indicator

      Scorecard Example17

      Key Performance Indicator

      Scorecard18

      BEGINNING OF THE

      SELF-ASSESSMENT:19

      CRITERION #1: RECOGNIZE20

      CRITERION #2: DEFINE:29

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:60

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:88

      CRITERION #7: SUSTAIN:103

      Key Performance Indicator and Managing Projects, Criteria for Project Managers:144

      1.0 Initiating Process Group: Key Performance Indicator145

      1.1 Project Charter: Key Performance Indicator147

      1.2 Stakeholder Register: Key Performance Indicator149

      1.3 Stakeholder Analysis Matrix: Key Performance Indicator150

      2.0 Planning Process Group: Key Performance Indicator152

      2.1 Project Management Plan: Key Performance Indicator154

      2.2 Scope Management Plan: Key Performance Indicator156

      2.3 Requirements Management Plan: Key Performance Indicator158

      2.4 Requirements Documentation: Key Performance Indicator160

      2.5 Requirements Traceability Matrix: Key Performance Indicator162

      2.6 Project Scope Statement: Key Performance Indicator164

      2.7 Assumption and Constraint Log: Key Performance Indicator166

      2.8 Work Breakdown Structure: Key Performance Indicator168

      2.9 WBS Dictionary: Key Performance Indicator170

      2.10 Schedule Management Plan: Key Performance Indicator173

      2.11 Activity List: Key Performance Indicator175

      2.12 Activity Attributes: Key Performance Indicator177

      2.13 Milestone List: Key Performance Indicator179

      2.14 Network Diagram: Key Performance Indicator181

      2.15 Activity Resource Requirements: Key Performance Indicator183

      2.16 Resource Breakdown Structure: Key Performance Indicator185

      2.17 Activity Duration Estimates: Key Performance Indicator187

      2.18 Duration Estimating Worksheet: Key Performance Indicator189

      2.19 Project Schedule: Key Performance Indicator191

      2.20 Cost Management Plan: Key Performance Indicator193

      2.21 Activity Cost Estimates: Key Performance Indicator195

      2.22 Cost Estimating Worksheet: Key Performance Indicator197

      2.23 Cost Baseline: Key Performance Indicator199

      2.24 Quality Management Plan: Key Performance Indicator201

      2.25 Quality Metrics: Key Performance Indicator203

      2.26 Process Improvement Plan: Key Performance Indicator205

      2.27 Responsibility Assignment Matrix: Key Performance Indicator207

      2.28 Roles and Responsibilities: Key Performance Indicator209

      2.29 Human Resource Management Plan: Key Performance Indicator211

      2.30 Communications Management Plan: Key Performance Indicator213

      2.31 Risk Management Plan: Key Performance Indicator215

      2.32 Risk Register: Key Performance Indicator217

      2.33 Probability and Impact Assessment: Key Performance Indicator219

      2.34 Probability and Impact Matrix: Key Performance Indicator221

      2.35 Risk Data Sheet: Key Performance Indicator223

      2.36 Procurement Management Plan: Key Performance Indicator225

      2.37 Source Selection Criteria: Key Performance Indicator227

      2.38 Stakeholder Management Plan: Key Performance Indicator229

      2.39 Change Management Plan: Key Performance Indicator231

      3.0 Executing Process Group: Key Performance Indicator233

      3.1 Team Member Status Report: Key Performance Indicator235

      3.2 Change Request: Key Performance Indicator237

      3.3 Change Log: Key Performance Indicator239

      3.4 Decision Log: Key Performance Indicator241

      3.5 Quality Audit: Key Performance Indicator243

      3.6 Team Directory: Key Performance Indicator246

      3.7 Team Operating Agreement: Key Performance Indicator248

      3.8 Team Performance Assessment: Key Performance Indicator250

      3.9 Team Member Performance Assessment: Key Performance Indicator252

      3.10 Issue Log: Key Performance Indicator254

      4.0 Monitoring and Controlling Process Group: Key Performance Indicator256

      4.1 Project Performance Report: Key Performance Indicator258

      4.2 Variance Analysis: Key Performance Indicator260

      4.3 Earned Value Status: Key Performance Indicator262

      4.4 Risk Audit: Key Performance Indicator264

      4.5 Contractor Status Report: Key Performance Indicator266

      4.6 Formal Acceptance: Key Performance Indicator268

      5.0 Closing Process Group: Key Performance Indicator270

      5.1 Procurement Audit: Key Performance Indicator272

      5.2 Contract Close-Out: Key Performance Indicator274

      5.3 Project or Phase Close-Out: Key Performance Indicator276

      5.4 Lessons Learned: Key Performance Indicator278

      Key Performance Indicator and Managing Projects, Criteria for Project Managers:280

      1.0 Initiating Process Group: Key Performance Indicator281

      1.1 Project Charter: Key Performance Indicator283

      1.2 Stakeholder Register: Key Performance Indicator285

      1.3 Stakeholder Analysis Matrix: Key Performance Indicator286

      2.0 Planning Process Group: Key Performance Indicator288

      2.1 Project Management Plan: Key Performance Indicator290

      2.2 Scope Management Plan: Key Performance Indicator292

      2.3 Requirements Management Plan: Key Performance Indicator294

      2.4 Requirements Documentation: Key Performance Indicator296

      2.5 Requirements Traceability Matrix: Key Performance Indicator298

      2.6 Project Scope Statement: Key Performance Indicator300

      2.7 Assumption and Constraint Log: Key Performance Indicator302

      2.8 Work Breakdown Structure: Key Performance Indicator304

      2.9 WBS Dictionary: Key Performance Indicator306

      2.10 Schedule Management Plan: Key Performance Indicator309

      2.11 Activity List: Key Performance Indicator311

      2.12 Activity Attributes: Key Performance Indicator313

      2.13 Milestone List: Key Performance Indicator315

      2.14 Network Diagram: Key Performance Indicator317

      2.15 Activity Resource Requirements: Key Performance Indicator319

      2.16 Resource Breakdown Structure: Key Performance Indicator321

      2.17 Activity Duration Estimates: Key Performance Indicator323

      2.18 Duration Estimating Worksheet: Key Performance Indicator325

      2.19 Project Schedule: Key Performance Indicator327

      2.20 Cost Management Plan: Key Performance Indicator330

      2.21 Activity Cost Estimates: Key Performance Indicator332

      2.22 Cost Estimating Worksheet: Key Performance Indicator334

      2.23 Cost Baseline: Key Performance Indicator336

      2.24 Quality Management Plan: Key Performance Indicator338

      2.25 Quality Metrics: Key Performance Indicator340

      2.26 Process Improvement Plan: Key Performance Indicator342

      2.27 Responsibility Assignment Matrix: Key Performance Indicator344

      2.28 Roles and Responsibilities: Key Performance Indicator346

      2.29 Human Resource Management Plan: Key Performance Indicator348

      2.30 Communications Management Plan: Key Performance Indicator350

      2.31 Risk Management Plan: Key Performance Indicator352

      2.32 Risk Register: Key Performance Indicator354

      2.33 Probability and Impact Assessment: Key Performance Indicator356

      2.34 Probability and Impact Matrix: Key Performance Indicator358

      2.35 Risk Data Sheet: Key Performance Indicator360

      2.36 Procurement Management Plan: Key Performance Indicator362

      2.37 Source Selection Criteria: Key Performance Indicator364

      2.38 Stakeholder Management Plan: Key Performance Indicator366

      2.39 Change Management Plan: Key Performance Indicator368

      3.0 Executing Process Group: Key Performance Indicator370

      3.1 Team Member Status Report: Key Performance Indicator372

      3.2 Change Request: Key Performance Indicator374

      3.3 Change Log: Key Performance Indicator376

      3.4 Decision Log: Key Performance Indicator378

      3.5 Quality Audit: Key Performance Indicator380

      3.6 Team Directory: Key Performance Indicator383

      3.7 Team Operating Agreement: Key Performance Indicator385

      3.8 Team Performance Assessment: Key Performance Indicator387

      3.9 Team Member Performance Assessment: Key Performance Indicator389

      3.10 Issue Log: Key Performance Indicator391

      4.0 Monitoring and Controlling Process Group: Key Performance Indicator393

      4.1 Project Performance Report: Key Performance Indicator395

      4.2 Variance Analysis: Key Performance Indicator397

      4.3 Earned Value Status: Key Performance Indicator399

      4.4 Risk Audit: Key Performance Indicator401

      4.5 Contractor Status Report: Key Performance Indicator403

      4.6 Formal Acceptance: Key Performance Indicator405

      5.0 Closing Process Group: Key Performance Indicator407

      5.1 Procurement Audit: Key Performance Indicator409

      5.2 Contract Close-Out: Key Performance Indicator412

      5.3 Project or Phase Close-Out: Key Performance Indicator414

      5.4 Lessons Learned: Key Performance Indicator416

      Index418

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Which KPIs were chosen and fitted to measure certain specific issues?

      <--- Score

      2. Are controls defined to recognize and contain problems?

      <--- Score

      3. How will you recognize and celebrate results?

      <--- Score

      4. Have you identified your Key Performance Indicators (KPIs) to measure ROI for your business?

      <--- Score

      5. What are the stakeholder objectives

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