Call Center: A Focus on Customer Service
By Gwen Oglesby
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About this ebook
Gwen Oglesby
Gwendolyn Foster Oglesby has over 15 years managing call center teams of various fortune 500 companies. It is during this time she realized her passion for customer service and began to cultivate her platform for customer service awareness. A native of Jacksonville, Florida a city known for its concentrated amount of call centers she began to notice the dynamics, behaviors and drivers were strikingly similar within call centers. It is her sincere desire that employees present a positive work ethic and professional image in the workplace. Gwen holds a bachelors in Business Administration from the University of North Florida in Jacksonville, Florida.
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Reviews for Call Center
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- Rating: 2 out of 5 stars2/5Very good book, thank for al the information. I will share this with my colegues.