Feds Warn Airlines Once Again To Offer Customers Refunds
The Department of Transportation received some 25,000 consumer complaints in March and April, up from about 1,500 a month. DOT will also allow airlines to stop serving some cities with little demand.
Amid a huge increase in consumer complaints, the federal government is once again reminding airlines of their obligation to offer customers refunds for canceled flights. At the same time, regulators say they will provide airlines some relief from a requirement that carriers continue flying into cities where demand for air travel
