Essays About Negotiation, Mediation and Conflict Resolution
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Essays About Negotiation, Mediation and Conflict Resolution - Roberto Miguel Rodriguez
Essays About Negotiation, Mediation and Conflict Resolution
Roberto M. Rodriguez
Copyright © 2011 Lulu Press. All rights reserved. No part of this book may be reproduced in any form, by mimeograph or any other means, without permission in writing from the publisher.
IBSN: 978-1-105-12671-0
Table of Contents
Essays About Negotiation, Mediation and Conflict Resolution
Successful Negotiation: The Case of Veronica
The Purchase of a Car and Something Else
An Experience in Mediation
Another Experience in Mediation
Gender Differences in Communication
Differences in Nonverbal Communication
Intrapersonal, Interpersonal and Intergroup Communication
ABOUT THE AUTHOR
Successful Negotiation: The Case of Veronica
Veronica is a single-mother with three children who has been one of my tenants for over 10 years. She works at two different jobs, but also gets aid from the government, which through its Section 8 Program, pays a substantial portion of her monthly rent. She lives in a 4 bedroom house which at the time had a monthly rental value of $ 1449.00 per month, of which Section 8 paid $ 1,000.00 directly to me as the landlord, and the tenant paid $ 449.00 from her earnings, or other types of aid that she may receive.
Because she has been a good tenant for a long time I neglected to enforce the penalty provisions of the Section 8 lease agreement, as well as to inform Section 8 that her payments on her share had become quite irregular, to the extreme that at the time we had our negotiation about this problem she was three months in arrears, owing me a total of $ 1347.00, which for her was quite a fortune.
I had the feeling that I should conduct a negotiation with her to see what were her plants to pay for the amounts owed. She was aware that I had been negligent in enforcing the policies of the lease agreement, and I was sure that she appreciated that I had not informed Section 8 about her non-payment of her share for three months. More so, I was sure that she also appreciated that I wanted to discuss the situation with her rather than taking the case to court.
I wanted to keep her as a tenant and I believed that she also wanted to stay at the property. If she were to move out most likely I would be out of the moneys she owed me, because she was practically judgment-proof. It would have taken me a very long time to be able to get paid on a judgment against her. In addition, evicting her entailed a lot of legal work, with its consequent expenses. Furthermore, once she was evicted I had to look for a new tenant, which meant that most likely the property could remain vacant for at least a month, maybe more. Another reason why I liked her as a tenant was because her children were relatively well-behaved and very little damage was being done to the property. In certain instances, if one of her children broke a window, Veronica took the broken window to the shop and had it repaired at her own expense, because she knew that damages made by her children were her responsibility. In addition, every time that the property was inspected by Section 8, which happened annually, the condition of her property was in very good condition compared to others of my rental properties. While other of my rental properties received 9 or 10 repair orders – for example- Veronica seldom had more than two items that required attention, and generally they were small, inexpensive items, such as a missing bulb in a lamp or a cracked electric cover. In addition, she used to keep her yard in very good condition. During the summer she had her children mow the lawn frequently, which avoided me from receiving notices from the City. Then, during the winter, she always kept the entrance to her home free of snow, as well as the sidewalk immediately in front of her house, as required by City ordinances.
She had been through difficult times before but we had always found a way to resolve the problems, which always entailed the payment of rents in arrears. Sometimes, she was able to get aid from the county government, which allowed her to present an emergency
situation every twelve months. This emergency situation could be anything for which the low-income tenant needed help, but generally it consisted of aid for paying the high utility bills during the winter months. It could also be used to pay the water bill, which included garbage pick-up and which was billed to the tenant every three month. Because was kind of an unexpected
bill (it did not come every month) whenever it came it was an additional expense, probably extraordinary given the reduced budget of the low income family. Generally, the City would not shut the water for non-payment, unless three or four hundred dollars were accumulated in the account. At that time, the City would send a shut notice
to the tenant, and this kind of bill could trigger the emergency
aid to the tenant. However, if the annual emergency had not been used, it also could be used to pay unpaid rent, as long as the county was convinced that once the tenant received the aid, that the tenant was able to continue making her rent payments.
At the time of our meeting, the emergency aid was not an option because she had already used such aid to pay for water and utility bills. She mentioned that she had lost one of her two part-time jobs and that one of her daughters had been sick which meant that she also had to remain more time at home taking care of her daughter. She was painfully aware that her share of the rent had not been paid for three months, and wasn’t sure how she was going to be able to do it.
I suggested that she should start making at least the monthly payment for the current month (which was just starting) and try to make an effort to keep current. She said that she was looking for another second part-time job and that she expected to start at one by the following