Beruflich Dokumente
Kultur Dokumente
Debbie Larson
COMMUNICATION
SENDER
RECEIVER
MESSAGE
VERBAL COMMUNICATION
WRITTEN WORD
SPOKEN WORD
NONVERBAL COMMUNICATION
BODY LANGUAGE
GESTURES
SIGNING
EXPRESSIONS
TOUCH
LISTENING SKILLS
SHOW
MAINTAIN CONTACT
DO NOT INTERRUPT
SENSES USED IN COMMUNICATION
SIGHT
HEARING
TOUCH
SMELL
ANNOYING HABITS
TAPPING FINGERS
SIGHING
ROLLING EYES
MORE BAD HABITS
BITING PENCIL
TWIRLING PENCIL
BITING NAILS
SUBJECTIVE DATA
CANNOT BE SEEN
SYMPTOMS
OBJECTIVE DATA
DATA COLLECTED
SIGNS
4 ELEMENTS THAT INFLUENCES
COMMUNICATION
PREJUDICE
ATTITUDES
FRUSTRATIONS
LIFE EXPERIENCES
BARRIERS TO COMMUNICATION
LABELING
SENSORY IMPAIRMENT
CULTURE
BARRIERS
PREJUDGING
ARGUING
STEREOTYPING
LANGUAGE DIFFERENCE
EFFECTIVE COMMUNICATION
USE TACT
BE POLITE
IMPROPER MUMBLING
GRAMMAR
SPEAKING TOO FAST
TACTLESS
ATTITUDE
STEREOTYPING
SARCASM
DISRESPECT
4 FACTORS THAT INFLUENCE
TRANSMISSION OF MESSAGE
RECEIVER UNDERSTANDS
DISTRACTIONS/INTERRUPTIONS
FACTORS TO AVOID INTERFERENCE
10%
VERBAL ( THE WORDS THAT ARE
USED)
DOCUMENTATION
THE
CHART IS CONSIDERED A LEGAL
DOCUMENT
WRITE IN PEN
DOCUMENTATION
NEVER
LEAVE SPACE AFTER
DOCUMENTING AND YOUR SIGNATURE
THE END