Managing Credit Policy

Stakeholders:
Marketing Executives Marketing Manager

Warehousing Officer
Accounting Department Credit Controller Customers Retailers

Business Model
450 direct customers + 210 retailers
6 marketing executives

Improvement Suggestions
The Main focus on Overdue accounts ( Debtors)
Debtors list with due date needs to be reported EOD Which will reduce the collection period by 1.5 month

as the delay of information has caused major part of the delay in collection Software should provide a comprehensive and detailed analysis of each debtor including copies of all correspondence including letters, emails, faxes and remainder SMS text messages to the debtor

Proposed software features

Blending of Credit Agency data for scoring Cash Flow Forecasts User definable Collections and Recovery Work Flow Chase

Paths Provides facilities for linking Groups of related accounts Unlimited user defined fields and Payment Performance Collections History Database Document and File Management System Manages scanned correspondence and Proof of Delivery Automated Work assignment and Load Balancing with Current and future Load Monitoring and Re-assignment facilities

Key Benefits

Improve Customer Service levels Contain and Managing risk Improve Cash Flow Improve management and communication effectiveness Improve the accuracy of Cash Flow information for the Treasury function Reduce the Cost of operating your Credit Control department due to more effective risk measurement, management information, and more effective personnel Reduce the costs associated with maintaining lines of credit or needing to raise additional working capital