Impact to Telecommunication industry - Personal Data Protection Act

Opinion Ahmad Fairuz Ali

Which area are impacted in telco

Raw DATA Service Delivery Network Billing Provisioning Fulfillment (service,billing) 3rd party (content provider,vendor,dealers)

RAW DATA
Integrity Confidentiality Security Retention

Service Delivery

Network
Call Data Record (CDR). Caller ID display. Automatic Location update(GPS). 3rd party access.

Billing
Call Data Record(CDR). Event Data Record(EDR). Bill generation. Customer profile database.

Provisioning & Fulfillment

Point of Sales (outlet, booth). Point of activation(TM Point). Call center. Fieldwork (RNO-applicable for Fixed Line). Data User(billing,mediation,finance,fraud).

3rd party
Content Provider Solution provider Carrier partner Tower partner Transmission Contractors

Questions
What are the instruments for enforcing PDPA? What are the power given to commissioner? In what angle that the police or MACC will involved? How does PDPA brings good business to the company and country ?

Challenges
How the industry react against fast changing technologies(data link) while compliance to the act? (cloud computing, virtual hardrive, VoD) How does the enforcement chain work effectively ? (commissioner-police-court) What are the future?(awareness-complianceaudit-corporate governance)

Source
MSC Malaysia Personal Data Protection Conference with International Perspective! http://www.dataprotection.eu http://www.dataprotection.ie/documents/gui dance/Electronic_Communications_Guidance. pdf