The Growth of Islamic Banking in Sylhet Region Questionnaire only for Bank

Dear respondent, a very good day to you. This survey questionnaire endeavors to understand the growth of Islamic Banking in Sylhet city. Your personal perception and honest answer is considered of vital importance for the success of this study. Please answer all questions. No question is considered right or wrong. The result of this study will be of paramount importance for development of this sector. Your identity will be kept confidential. Thank you very much for your time and interest. May we now start the survey please? Name of the Respondent: Designation: Organization:

1. How many branches do you have in Sylhet city? 2. How many accounts you are currently maintaining in your branch?

3. Please specify the followings: Particulars No. of branches No. of employees No. of account holders No. of transaction Deposit Profit Remittance inflow 2008 2009 2010

4. Please specify which services do you provide: Services E-Banking SME Banking ATM Service Credit Card Mobile Banking Foreign Remittance Specialized Products Yes No

5. Is your service compatible with other commercial bank? Yes No 6. Do you think that your service charges and fees are competitive? compared to other banks? Yes No

7. What problems are mainly your bank facing to serve the customers? i. ii. iii. iv. 8. Are your customers satisfied with your overall environment? Yes No 9. If yes, then how much?

Highly Satisfied

Satisfied

Average

Dissatisfied

Highly Dissatisfied