Fraud Policy and Procedure Manual

TILTPROOF

Fraud Policy and Procedure Manual

Tiltproof Incorporated 610 Sixth Street Suite 217 New Westminster, British Columbia V3L 3CS Phone 604.629.2086 Fax 604.629.2337

Table of Contents
5.2 Fraud Detection 5.2.1 Red Alerts 5.2.2 Cashout Procedures 5.2.3 Chip Dumping 5.2.4 Pausing-Trapping Fraud Related Accounts 5.2.5 Sending Fraud Templates 5.2.6 Finding Fraud in a Know100 5.2.7 Finding Fraud in Stuart 5.2.8 Finding Fraud in WAT 5.2.9 Fraud Template Requirements 5.2.10 Identifying Fraud 5.2.11 Responding to Closed Accounts due to Fraud or Collusion 5.2.12 5.2.13 FirePay Deactivations/ Reactivations 5.15 Collusion 5.15.1 Request for Explanation (RFE) 5.15.2 Request for Action (RFA) 5.15.2.1 Request For Action Cash Games 5.15.2.2 Request For Action SNG or MTT 5.15.2.3 Request For Action Fund Transfer 5.15.3 Investigating collusion 5.15.3.1 Chat Cheaters in Live Cash Games 5.15.3.2 Chat Cheaters in Ring Games 5.15.3.3 Chat Cheaters in Sit and Go and MTT Cases 5.15.3.4 Collusion Live Cash Game Cases 5.15.3.5 Collusion Sit and Go and MTT Cases 5.15.3.6 Collusion Tournament Cases 5.16 Hoax Sites 5.16.1 Handling a New Hoax Site 5.16.2 Hoax Investigation Process 5.16.3 Investigating a hoax or account compromise email 5.16.4 Initial Response for Hoax Related Emails 5.16.5 Hoax Fund Transfers 5.17 Requesting a Deposit or Seizure

Unnumbered Documents Chargeback Repayment Communicating With Third Party Security Teams Credit Card and Payment Processor Descriptors Disputed Credit Card Charges Emails From FBI, Lawyers, and Legal Authorities