Productivity Report

Are we getting the most out of our employees?

How many hours surfing the internet per day?

3.5 3 2.5
Hours

3.45

2.15 1.36

2 1.5 1 0.5 0 0.37

Staff taking calls Supervisors Lower Managers Middle Managers

Average Call Handling Time

(in minutes)

8 Morning Afternoon Evening

12

Average time spent on breaks

(Minutes under/over 1 hour)
25 20 20

15

10 5 5 2 0 Staff -5 -5 -10 Supervisors Lower Managers Middle Managers

Staff Supervisors Lower Managers Middle Managers

Call-Structure Discussion Meetings

Supervisor meets with Lower Manager

Lower Manager meets with Middle Manager

Middle Manager meets with Upper Manager

How do we Save Time?

Call-Structure Discussion Meeting

Supervisors Lower Managers

One Meeting!

Middle Managers

Upper Managers

How happy are you in your job?

Overall With Managers Pay Holidays

Middle management

8 7 7 2

7 4 4 2

6 3 5 1

7 6 5 4

Lower management

Supervisors

Staff taking calls

Conclusion
Managers are spending too much on the Internet Managers are spending too much time on breaks Too many meetings! Warning! Staff taking calls are not happy