Beruflich Dokumente
Kultur Dokumente
AGENDA
TOTAL QUALITY MANAGEMENT INTRODUCTION EVOLUTION OF TQM BASIC ELEMENTS OF TQM IMPLEMENTATION OF TQM IDENTIFYING COST OF QUALITY FEATURES OF TQM BARRIERS OF TQM BENEFITS OF TQM VALUE ANALYSIS WHEN TO APPLY VALUE ANALYSIS TYPES OF VALUES
EVOLUTION OF TQM
QUALITY
CONCEPTS STARTED IN 1940S SAMPLING TECHNIQUES, STATISTICAL TOOLS WERE USED TO DETERMINE QUALITY QUALITY CONTROL CHARTS ARE USED TO DETERMINE THE PRODUCTION PROCESS COMPANIES STARTED CONCENTRATED ON TOTAL QUALITY CONCEPTS
IMPLEMENTATION OF TQM
CEOS
COMMITMENT TOP MANAGEMENTS COMMITMENT ON QUALITY LACK OF INVOLVEMENT FROM SENIOR OFFICIALS CAN RESULT IN FAILURE NO DELEGATION OF RESPONSIBILITY OF QUALITY TO ANYBODY TIME OF IMPLEMENTATION QUALITY COUNCIL SHOULD BE FORMED
IMPLEMENTATION OF TQM
ORGANISATION
SHOULD BE PREPARED TO FACE CHALLENGES ACTIVE INVOLVEMENT OF MIDDLE LEVEL MANAGERS PROPER COMMUNICATION SYSTEM TO BE FOLLOWED FOCUS ON ACHIEVEMENT OF ORGANISATIONAL OBJECTIVES
of quality are of four types. These need to be properly understood, comprehended and quantified. Basically the types of cost of quality can be logically identified in each of the two categories. These various types of costs are as under:
FEATURES OF TQM
TOP
TO BOTTOM ORGANISATIONAL SUPPORT CUSTOMER FOCUS EMPLOYEE FOCUS EFFECTIVE UTILIZATION OF WORKFORCE CONTINUOUS IMPROVEMENT OF BUSINESS AND PRODUCTION PROCESS(through KAIZEN, BENCHMARKING) TREATING SUPPLIERS AS PARTNERS
BARRIERS OF TQM
LACK OF MANAGEMENT COMMITMENT INADEQUATE KNOWLEDGE OF TQM CONCEPTS INABILITY TO CHANGE THE ORGANISATIONAL CULTURE IMPROPRE PLANNING LACK OF TRAINING PROVIDED TO EMPLOYEES INSUFFICIENT RESOURCES INAPPROPRIATE REWARD SYSTEM
BARRIERS OF TQM
LACK
OF PROPER EDUCATION PAYING INADEQUATE ATTENTION TO CUSTOMERS(both internal and external) LACK OF TEAM WORK LACK OF ACCESS TO DATA AND RESULTS INAPPROPRAIATE CONDITIONS FOR IMPLEMENTING TQM
BENEFITS OF TQM
CUSTOMER
SATISFACTION QUALITY IMPROVEMENT OF PRODUCTS REDUCED MANUFACTURING COST TQM INCREASES EMPLOYEE PRODUCTIVITY REDUCTION IN MISTAKES TQM ENSURES BETTER PROFITIABILITY EFFICIENT USE OF RESOURCES REDUCTION OF SCRAP
VALUE ANALYSIS
IT
IS ONE OF THE MAJOR TECHNIQUE OF COST REDUCTION AND COST PREVENTION. VALUE ANALYSIS IS ALSO CALLED AS VALUE ENGINEERING IT IS A TECHNIQUE WHICH IS USED TO REDUCE PURCHASE COST BY ANALYSING THE VALUE OF GOODS OR SERVICE
VALUE ANALYSIS
DEFENITION ACCORDING TO SOCIETY OF AMERICAN VALUE ENGINEERS(SAVE) VALUE ANALYSIS IS A DISCIPLINED APPROACH THAT ENSURES THE NECESSARY FUNCTIONS AT MINIMUM COST WITHOUT COMPRIMISING ON QUALITY.RELIABILITY,PERFORMANCE AND APPEARANCE VALUE = FUNCTION/COST WORTH /COST
IT CAN BE APPLIED WHEN COMPANYS PRODUCT SHOWS DECLINE IN SALES COMPANYS PRODUCTS PRICES ARE HIGHER THAN THE COMPETITORS RAW MATERIAL COST HAS GONE UP NEW DESIGNS ARE BEING INTRODUCED COST OF MANUFACTURING HAS INCREASE THE FIRM IS UNABLE TO MEET THE DELIVERY COMMITMENTS
TYPES OF VALUES
4
USE VALUE
ESTEEM VALUE