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Amita Joshis Strengths

Intelligence Non Conformist(defied irrational norms, spoke out against discrimination) Methodical and organized ( assessed cultural shortcoming in the

organization and addressed them constructively) Encouraging(Delegated responsibilities, gave credit where it was due) Likes to take up challenges(left security and power of an IAS so that she could a difference in the lives of many people) Encouraged feedback Circumspect in the use of company resources Accessible to employees Took hard decisions when required(40% cut in manpower) Excellent administrator Believed in People- in their inherent capability and willingness to work(McGregors Theory Y).

Amita Joshis weaknesses

Trusted people easily

Too much faith in other persons integrity

Wasnt able to judge people on a personal level(good or

bad) Gave full autonomy where it was not required She took things personally( She felt betrayed and disgusted that somebody she had given major promotion could do this to her) She believed that like her, everyone adhered to moral and ethical principles.(Similar-to-me effect)

Strengths of Rajesh Mishra

Great interpersonal skills
Excellent performer Quick learner

Rational and charismatic

Good domain knowledge(marketing) Had good negotiation skills Good crisis-management skills Believed in his own abilities (Self Concordance)

Weaknesses of Rajesh Mishra

Not a team player
Questionable ethics Opportunist











Both Amita Joshi and Rajesh Mishra have a high need for control; This could be one of the reasons why a conflict has arisen

Ego States : Amita Joshi

Ego State Nurturing Parent Context She encouraged everyone to give her feedback, delegated responsibilities, gave credit when it was due. Took a rational decision by downsizing workforce by 40%. She believed in and trusted other people. She was non conformist. Habitually defied irrational social norms.

Adult Natural/Fun child Rebellious Child

Ego States : Rajesh Mishra

Ego State Critical Parent Adult Adapted Child Natural/Fun child Rebellious Child Worked according to his own whims and fancies Did not comply with Amita Joshis wishes and secured the tender for EPL. Took decision without consulting his superiors. Context He was controlling and regulating. He was a rational and logical individual .Worked without any values and emotions.

Here, Amita Joshi is operating from the Nurturing parent ego state; she has overseen the rise of Rajesh Mishra from a general manager to CEO in a few years. Rajesh Mishra is operating from the Rebellious child ego state; Hes doing something Amita Joshi wouldnt want him to do, and hes doing it without her knowledge.

Conditions to Conflict
Antecedent conditions: 1. Communication Lack of communication between Amita Joshi and Rajesh Mishra 2. Structure CEOs of two companies, one of whom is also in charge of marketing at the other company 3. Personal Variables Amita Joshi had played a major role in Rajesh Mishras rise up the company ranks

Conflict-Reason; Type; Perceived and felt conflict

Both parties want to secure the same government contract for their respective companies;

Task Conflict (substantive conflict): Conflicting goals: Both parties wanted the same contract Relationship Conflict (affective conflict): Amita Joshi felt betrayed by Rajesh Mishra

Process Conflict: Joshi wasnt informed of EPLs bid

Perceived conflict: Mishra goes behind Joshis back and puts in a bit for EPL, while being in charge of the bid from Samuel drugs; mobilizes contacts maintained by Samuel drugs to secure the deal for EPL Felt conflict: EPL gets an order 10 times that of what Samuel drugs got


Conflict resolution: Approaches

Solution Approach 1:

Superordinate goals, Avoidance/Smoothing, altering the structural variables

EPL has better distribution capabilities and hence is better positioned to supply drugs to hospitals in remote areas Amita Joshi can adopt the stance that EPL getting the bid was, on the whole, not a bad thing. Here, the Superordinate goals are the good of the Samuel drugs brand and the good of the people in the remote villages to which the generic drugs are to be supplied. Amita Joshi can avoid a showdown with Mishra, or she can have a non-confrontational dialogue with him regarding the contract. She can also restructure the departments so that theres better communication within the organisation.

Pros: 1. A confrontation would have been detrimental to the public image of the company; at a personal level, Joshi can avoid Antagonizing Mishra, now a powerful entity in the company. 2) EPLs growth would be beneficial to Samuel drugs as well, EPL is its subsidiary. 3)Mishras services can be retained by Samuel drugs: Hes competent and draws a comparatively low salary.

Cons: 1)Amitas authority would be undermined; this would set a bad precedent in the company. 2) Mishra would still have access to Samuel drugs contacts; he might do something similar in the future. 3)Samuel drugs wouldnt be able to match performance expectations

Solution Approach 2:

Authoritative command, altering the structural variables 2)

Joshi can ask Mishra to resign from his position as head of marketing at Samuel drugs, so that he can concentrate on his responsibilities as CEO of EPL;

Pros: 1. Amitas authority would be reinforced; the actions would sound out a warning that going behind the CEOs back wont be tolerated. 2) This will prevent Mishra from using Samuel drugs contacts against themselves in the future

Cons: 1)Will create a bad public image for the parent company 2) Joshi would antagonize Mishra, now a powerful entity in the company 3) Samuel drugs would lose Mishras services; Hes competent and draws a comparatively low salary. 4)Samuel drugs wouldnt be able to match performance expectations

Solution Approach 3:

Compromise, altering the personal variables, altering the structural variables 2)

Amita Joshi can set aside any anger she feels towards Mishra, reach a compromise: Samuel drugs can produce the generic drugs using their superior production capabilities, and EPL can supply these drugs to hospitals in remote areas using their distribution capabilities at the grassroots level. EPL will reap profits and Samuel drugs will also get margins. She can restructure the organization so that there is better communication.

Pros: 1) Samuel drugs would be able to reduce gap between anticipated and real performance. 3)Mishras services can be retained by Samuel drugs Cons: 1)If Mishra had acted out of selfishness, his actions would go unquestioned, which would set a bad precedent. 2) Mishra would still have access to Samuel drugs contacts

Thank you!