Beruflich Dokumente
Kultur Dokumente
FORMAL, WRITTEN REPORTS (See Chapter 11) Intended reader/user identified and technical competence level chosen Purpose of report identified Scope of investigation specified Summary/abstract no longer than one page Summary/abstract answers what happened, why, and general recommendations Background - describes process, investigation scope Narrative - clearly describes what happened Root Causes - identifies multiple and underlying causes Recommendations - describes specific action for follow-up Other - necessary charts, exhibits, information Content agreed to by team members Distribution identified