Beruflich Dokumente
Kultur Dokumente
Content
2011
1. Acknowledgment 2. Executive Summary Abance Service Center 3. Introduction a. Vision b. Mission c. Company Profile 4. Products and Services 5. Stakeholder Analysis 6. Corporate Social Responsibility a. External Ethics and CSR b. Internal Ethics and CSR c. CSR Implications, Findings and Suggestions MAS Holdings 7. Introduction a. Company Profile b. Products 8. Stakeholder Analysis 9. Business Ethics and CSR Implications 10. Proposed ethics 11. Summary and Conclusion Business Environment - 205
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
1. Acknowledgment
2011
Without directions & correct guidance, the way to the triumph is impossible. But a good teacher can direct naturally his students for the victory of their life. You are one of the best teachers that I met in my life not only for your teaching but as a good man living in the society. Dear Sir, this little effort is acknowledged to you in order to respect your knowledge & kindness.
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
2. Executive Summary figure out two Sri Lankan Company One production-Mas active company (PVT) LTD Two Service: Abnce service center
2011
Study about the company its Stake holders and type of products and their current ethics finally develop two courts of ethics for the same
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
3. Introduction a. Vision
2011
To provide our customers with the best service, repairs and maintenance facility for household and electronic appliances! b. Mission To be the most reliable and efficient after-sales-service centre for household and electronic appliances in Sri Lanka c. Company Profile In the early 1970s, Mrs. Aban Pestonjee felt that women wasted too much valuable time and energy doing household chores manually when simple household appliances could make their lives much easier, and leave them more free time for leisure and relaxation. She also believed that women should make them-selves more useful and also spend more time with their husbands and children instead of merely housekeeping. In the mid 1970s a workshop was set up, in Mrs.Pestonjees garage, to service and repair the used items she bought at the auctions. The workshop consisted of only one employee, Mr. Allan Raffel who was skilled in servicing and repairing electronic appliances. Mr. Raffel is now a Director of Abans Group and heads Abans Service Department. With the advent of the open economy in 1978 and the acquisition of international agencies of world renowned brands Abans business expanded phenomenally and it became necessary to establish more sophisticated service facilities. A fully equipped Service Centre was set up at 590, Galle Road, Kollupitiya with experienced technicians and sophisticated equipment and a fully fledged Call Centre. Today, Abans Service Centre is fully computerized and situated in a multi-storeyed modern building at 506 B, Galle Road, Colombo 6 with state-of-the-art equipment and factory trained skilled technicians. The Service Centre has 7 Regional Centers which are called Customer Care Service Centres in major towns and Cities Island wide and 70 Authorized Service Agents in smaller towns. The after sales service for all products sold at Abans 250 showrooms Island wide is carried out by the Regional Centres & by the Authorized Service Agents.
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
4. Products and Services Products
2011
Abance service center is a company that repairs electrical items which were sold by the Abance Company under terms and conditions outlined the time of purchase the Goods. Some of the products are as follows.
Air Conditioner
Televisions
fans
DVD s
audio cassettes
Microwaves
Washing Machines
Cooker s
Water filters
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
2011
Services Response to customer requirement within 24 hours. Genuine spares used for repairs of all appliances. Fully equipped Mobile Service Vehicles for on-the-spot repairs at site. Free services within the warrantee period of one year. We are sole agents for Mitsubishi, JVC, Hoover, LG Electrolux Haier. Midia, Frigidaire, Philips, Sanyo, Russell Hobbs, Panasonic and more. A fully equipped Call Center responds to customer inquiries and requirements efficiently.
Service module When the costumer wants to do any service for electrical items they directly visit to Abans service center or give a call to call center of Abans then they use the service module to start the job. Process will be shown in diagrams as follows. 1. Customer direct approach 2. Costumers make calls
Counter
Call Center
Cahier Visiting request
Order taken
Order taken
Collection order
Technician visit
No
The orders undertaken by the service department can be broadly divided in to two Scenarios. Orders undertaken at Abans service premises. Orders undertaken at customer place.
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
2011
After starting order at counter or collection made by call center the items reach the Abans work shop. Then the order allocate to min five department .process will explain by diagram
Job Order
2. Polishing
3. Home appliance
4. Television
5. Washing machine
1. 2. 3. 4. 5.
- Air Conditioners , Refrigerators - polishers, vacuum cleaners ,fans - irons ,blenders - Televisions, DVDs , audio cassette ,Microwave -washing Machine ,Cooker, Water filters , Gas cookers
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
2011
5. Stakeholder Analysis Stakeholder is a party who can affect or be affected by the actions of the business as a whole.
Stakeholders of Abance service center Government - S L E P government Taxation, VAT, legislation, low unemployment, truthful reporting.eco friendly environment
Employees - Managers, Call Center Workers, Divisional head, Technicians, Rates of pay, job security, compensation, respect, truthful communication.
Customers - Abans electrical item uses, for house purpose or official purpose Value, quality, customer care, ethical products.
Suppliers - spear parts from Korea , India,Sri Lanken Retilers equitable business opportunities,
Creditors - Sampth bank, Cyelon bank Credit score, new contracts, and liquidity.
Community - Government, Jobs, involvement, environmental protection, shares, truthful communication. Eco friendly environment Trade Unions and Owners - Quality, Staff protection, jobs.
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
6. Corporate Social Responsibility Dedication for Education
2011
Abans has come a long way from the small store in Bambalapitiya where Mrs. Aban Pestonjee and her husband, Mr. Pesi Pestonjee first set up shop. Now, at its present size of 21 companies, Abans employs over 6000 staff and is continuously looking for fresh talent. However, in our recruitment efforts, we have noticed the large dearth of English literacy, IT education and career guidance amongst our many young applicants. Abans' aim is to allow everyone to reach their fullest potential with access to the best education available. It is with this aim in mind that Abans has undertaken a CSR initiative both to enhance the potential of its own workforce and their families, but, also for the generations of Sri Lankans yet to join the workforce. Abans' CSR initiative is a strategic project to increase the employability of Sri Lanka's future workforce. Being an employer in South Asia and a company originally founded by a woman, the staff at Abans is also passionate about women's empowerment through education. Educating future mothers means a more educated, healthier, driven workforce. A dearth of IT and specialized skills education, and career guidance in Sri Lanka have been identified as the factors separating the "haves" from the "have-not". Abans feels that this is exactly where our CSR efforts should be focused on. We have kicked off our CSR initiatives by starting right in our very own homes - we have started a series of programs providing free IT education to our employees' children. Moving on to benefit the rest of Sri Lanka - we've represented ourselves at the EDEX fair in January and provided a CV submission service where candidates were guaranteed call-backs and resume forwarding to not only Abans locations but also to the Sri Lankan Jobs search engine, Jobs net. CSR at Abans will not become a stagnant term - initiatives will continue to grow and serve the knowledge enhancement of future generations of Sri Lankans. The following photo gallery serves to illustrate our firm commitment to enhancing the landscape of Education for today's Sri Lankan generations and beyond.
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
a. External Ethics 1. Career Guidance/ Resources Help for Schools
2011
Schools in Wattala such as St. Annes Convent, St. Anthonys College & Nayakakanda Convent were the initial participants in our CSR efforts in September 2006. We provided career guidance to 300 A/L and Passed students. Students of Lumbini College were also part of the Abans career guidance program. St. Sebastians College, Moratuwa received sponsorship from Abans in October 2006 for the school prefects day. This event was a colorful evening which brought together prefects from the leading schools in Colombo. As part of education infrastructure development we donated chairs and a water pump to a rural school in Dambulla, which had been deprived of these facilities. Abans will work closely with the school to enhance standards and facilities.
2. EDEX 2007 Abans was part of Sri Lankas largest careers export. We welcomed university graduates and employment seekers to learn about Abans and get a clear perspective of the available career paths.
b. Internal Ethics 1. Bringing CSR Home In true spirit we have decided to offer the children or our valued employees the opportunity to participant in an IT certification program. The program curriculum, promotional material, and certificates were designed by the training department. The program facilitation and certification exams were also be conducted by the staff of the training department. The children received full scholarships for the ICDL examination (International Diploma in Computer Studies)
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
2. Chamber of Commerce Working with GTZ
2011
GTZ invited Abans to participate in a workshop they were conducting for the students of the Samanture Technical College. The Zone and Regional managers in the Ampara area readily volunteered to provided training and advice to the students. Abans also played a key role in the technical colleges and industry get together in Kaluthara.
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
6. CSR Implications, Findings and Suggestions
2011
Abans as part of the CSR subcommittee focused on enhancing primary education, has teamed up with other leading organizations in Sri Lanka and focused our efforts towards the children of the plantation workers. The main areas of focus will be English education and also a drive to keep children in school. Empowering Women Women's empowerment has been a key focus area in the Abans CSR effort and we have worked very closely in this endeavor with the WCIC. Nutrition system LG, a world leader in refrigerators, introduces the preserve nutrition system (PN) for the first time in Sri Lanka. LG also the first to introduce frost free, CFC free & rust free refrigerators has now introduced the unique PN system. Those three works together encounter the factors which has resulted unpleasant odors, degeneration and staleness of food thus maintaining the natural flavor, freshness and nutritive value for longer periods and is mostly effective with food that is moist. LG is marketed by Abans with its efficient after sales service and spares. FIR Lamp - Light emitted from a special ceramic lamp in the chiller compartment strengthens oscillation of water molecules at their natural frequency through the resonance effect, slowing down protein degeneration, keeping freshness and taste for much longer periods. Findings and Suggestions Whether they helping society internal ethics not much influent Employees under stress all the seasons so they may have to conduct stress management program Sometimes wagers not given on date it been postponing its not ethical .employees waiting to get their salary they planning lot of thing on the following date so it makes employees Dissatisfy. Employees satisfaction makes customers happy. Specially this is customer base company customer satisfaction is important They not much in to eco friendly system even though they provide cfc free refrigerators They didnt support eco friendly program much and there is no plant in the office environment. If they can plant some plant it will help to control employee stress also. Even though they exceeding the profit limit they didnt expand salary limit until employee going to leave the organization-they have to fir with the employees too Sometimes workers change the parts of customer goods without knowing the company or customers for their personal uses it is unethical and illegal they should supervise technicians to prevent these situation.
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
7. Introduction
2011
a. Company profile MAS active is fast grooving provider of competition sport were & leisure ware in the region & daughter company of MAS as holdings they, supplying their joint venture partner Speedo ,their strategic business partner Nike &leading brands such as Abdias ,Colombia, Ann Taylor They produce swim were for Olympics, though their dedicate swimwear plant the first of its kind in Sri Lanka. They provides nationals &international sport personalities with performance enhancing attire .they provide world champion Sri Lankan cricket teams clothing Design & innovation are the key to the competitive edge, strengthen by their value chin partnerships, they collaborate with their customer leading support to their design &development from concept to production Baking up their commitment to operational excellence ðical manufacturing their subs are WEAP certified carrying the only A grade in the region.
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
8. Products Sleepwear
2011
Top poly/cotton fleece hoodie -garment dye hoodie with dog print and repair stitch at pocket waist. Bottom-drawstring short garment dry short with dog print and repair stitch waistband
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
2011
Swimwear
Top-triangle bikini top in nylon/ lycra fabric with heat seal nail head embellishment Bottom string bottom sarong in nylon/ lycra fabric with heat seal nail head embellishment
Active wear
Women`s yoga top with bra and yoga pant with flat knit rib waist band which allows flexibility and comfort made of 92% cotton %spandex fabric The Nike power cool motion tank and skirt is an easy pull-over style for maximum support. It`s dry-fit Fabric ensures cooler, drier skin managing moisture during performance
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
Mens Essentials
2011
Crew neck undershirt-soft knit, 100%cotton short sleeve Crew neck t-shirt prewashes, soft & comfortable
Leisure wear
The elegant pink tie front warps round top with satin highlight and Capri lounge pant.
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
2011
9. Stakeholder Analysis
Government - S L E P government Taxation, VAT, legislation, low unemployment, truthful reporting.eco friendly environment Rules & regulation Trade/Trade agreements Custom duty/levies - Managers, Divisional head, workers
Employees
Rates of pay, job security, compensation, respect, truthful communication. EPF/ETF/bones/overtime payment - Nike, Addidas ,Colombia,Ann Talor
Customers
How workers get treated How much environment concern Nike standards and policies Suppliers - ocean lanka, Texted jercy, pacific lanka
Community - government, job seekers, students Jobs, involvement, environmental protection, shares, truthful communication. eco friendly environment
Owners
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
2011
10. Business Ethics and CSR Implications The apparel industry is frequently accused of roaming the world in search of the lowest costs, which may involve using child labor and sweatshop factories. The stigma of being involved with unethical sub-contractors can tarnish a brand for years. Major brands such as Victoria's Secret, Gap, Marks & Spencer and Nike want to protect their reputations as well as their margins by complying with ethical manufacturing initiatives, and they've turned to MAS Holdings, a $ 650 million apparel manufacturer based in Colombo, Sri Lanka Worker at a MAS factory.
Women go beyond program MAS has set the global apparel industry standard for compliance by developing Women Go Beyond, a program to educate and empower its 92% female workforce. Most corporate social responsibility (CSR) program have little to do with a company's strategy, but MAS is trying to differentiate itself strategically from a horde of low-cost competitors throughout the developing world.. MAS has generated double-digit annual revenue growth while avoiding sweatshop conditions and spending 3% - 4% of costs on employee and philanthropic program. It provides transport to work, free meals, medical care and on-site banking at all its plants. It also funds hospitals, schools and scholarships in the rural villages where its plants are located. Mahesh says: "We believe strongly that if the people we work with have their basic needs taken care of, they are freer to concentrate on the work at hand and bring out their best. MAS broke the mould by basing its operations near villages so that workers, mostly female, would not have to leave their families and move to cities. More usually, women in their late teens would move away from their home villages to the free trade manufacturing zones where they would live in crowded hostels by building its plants in rural villages. Page 18
Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
2011
MAS Holding company provides local employment and allows workers to remain with their families which also will felicitate their Empowered Women for the 5th consecutive year on 12th November 2008 at the MAS Institute of Management Technology, Thulhiriya. The annual Empowered Women of the Year awards are a focus of the Go Beyond program, through which employees excelling in all walks of life are recognized. The program aims to empower employees and impact communities by championing the cause of womens empowerment in society. The ceremony will focus on celebrating Sri Lankan women of excellence, including all of the past empowered women as well as well known personalities such as Rosy Senanayake, Susanthika Jayasinghe and Nanda Malini, who are also guests of honors at the event. MAS Holdings donates Rs 45 Mn to cancer hospital July 01, 2010 (Sri Lanka).
MAS Holdings, community investment is more of a way of being. Throughout the years as the company grew, so did the communities that they operated. The company focused its energy and resources to uplift education in the communities, improve and upgrade community health infrastructure and sports. 2009 saw MAS channel their resources towards a worthy national cause - a Forty Five Million Rupee (USD 400,000) upgrade of equipment at the National cancer Institute (NCI). More than 15,000 people from all corners of the country make their way to Maharagama each year relying on the NCI, the only public cancer institute in Sri Lanka dedicated to the diagnosis and follow-up treatment of cancer patients. Apart from facilitating patients with identification of cancers and specialized care, the NCI also functions as a training centre for undergraduates of the medical faculties Colombo, Kelaniya and Sri Jayawardanapura as well as for post graduate students of Colombo. Equipment Scarcity One of the biggest challenges faced by the cancer hospital is the lack of proper equipment. Diagnostic facilities, surgery, chemotherapy and radiotherapy are provided as services, but the increasing number of patients called for new and advanced medical equipment and facilities. This caused grievous concern among the medical staff of the NCI. Come 2009, things changed. For MAS, it has always been about doing the right thing, a concept embedded into the companys core values. We have a role to play in community development. We step in when we see a need that must be addressed. That is our community spirit. It is in this context that MAS approached the cancer hospital to identify their most urgent needs in order to provide patients better health care and facilities.1
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
Eco-facility of MAS Holdings feted with Globe Award April 21, 2010 (Sri Lanka)
2011
MAS Intimates Thurulie, the eco-manufacturing facility of MAS Holdings was feted with the coveted Globe Award for Sustainability Innovation for 2010. The jury, consisting of a group of eminent global personalities chaired by Philip DesAutels, Manager of Academic Evangelism, Microsoft, and researcher at Bentley University selected MAS Intimates Thurulie as a prime example of innovation that cover sustainable development with successful business ethics. The jury commended the innovative efforts taken by the company to offer more to society than employment opportunities and a stable economy. "We are delighted to select MAS Intimates Thurulie as this years winner of the Globe Award for Sustainable Innovation. The creation of this facility in the highly competitive clothing industry stands out as a prime example of sustainable innovation, and serves as a model for the convergence of sustainable development and successful business. The MAS Intimates facility demonstrates that novel design can be used to reduce the ecological impacts of production while enhancing value to the community. Furthermore, as Marks and Spencers sustainable manufacturing prototype, the initiative will impact production and supply chains around the world. MAS Intimates Thurulie stands out as a principled approach to sustainable development and as a true innovation generating profit and value for people and planet." MAS Holdings was recognized by the Sri Lanka National Commission for UNESCO for the valuable contribution the company has made towards Education for Sustainable Development (ESD) through its Eco Go beyond Programme. The award - the only one of its kind given to a private sector organization - was presented to MAS on the occasion of the 60th Anniversary of the National Commission for UNESCO in Sri Lanka. Purpose-built eco-manufacturing plant for lingerie It is an initiative undertaken by MAS Holdings under the groundbreaking sustainability plan of Marks & Spencer. They set out to create a green factory both in terms of building and the way it is run. They have created a facility that is naturally cooler (a challenge in tropical humid conditions) and used a low-energy cooling system. The factory uses less resources to run compared to similar facilities. It is powered by renewable energy and boasts of the largest solar PV installation in the country, said Mr Vidhura Ralapanawe, Manager Sustainability & Communications.All employees working in the facility enjoy natural light, outside views, good thermal comfort and high air quality moving far beyond traditional definitions of employee wellbeing. The facility is built with a special eco-brick, and uses rainwater for toilet flushing. About 400 trees were planted to help cool the environment and enhance bio-diversity. Discussing the challenges the company faced while building this one of its kind facility in Sri Lanka.Mr Vidhura Ralapanawe stated, their biggest challenge was to create a low-energy cooling mechanism within the buildings- something that dramatically reduce the energy compared to A/C, In a high heat humidity environment, Which successfully did with their environment of the factory While sharing information regarding the basic differences between manufacturing eco friendly products in comparison to others, the Manager asserts, Business Environment - 205 Page 20
Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
2011
MAS Thurulie uses 40 percent less energy compared to a similar sized plant and is also powered by carbon neutral power sources. The products are manufactured at a facility built and operated on sound environmental principles. With the renewed global focus on environmental sustainability, consumers will look for companies to show leadership in greening manufacturing processes. All goods manufactured at MAS Thurulie plant are made exclusively for Marks and Spencer of UK. They are not available in Sri Lanka. They are sold with a special eco-label, highlighting the fact that they were produced in a green manufacturing facility The new facility, to be managed and operated by Nike, will focus on skill development and classroom training for its employees and employees of strategic manufacturing partners. The center will offer courses such as a 12-week Core Lean Program. the new Apparel Innovation and Training Centre provides a standardized foundation of training and education to create industry leadership in lean manufacturing, innovation, and continued learning that elevates the quality and craftsmanship of the Nike product
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2011
4. Benefits. (Contractor) certifies that it complies with all provisions for legally mandated benefits, including but not limited to housing; meals; transportation and other allowances; health care; child care; sick leave; emergency leave; pregnancy and menstrual leave; vacation, religious, bereavement and holiday leave; and contributions for social security, life, health, worker's compensation and other insurance. 5. Hours of Work/Overtime. (Contractor) certifies that it complies with legally mandated work hours; uses overtime only when employees are fully compensated according to local law; informs the employee at the time of hiring if mandatory overtime is a condition of employment; and, on a regularly scheduled basis, provides one day off in seven, and requires no more than 60 hours of work per week, or complies with local limits if they are lower. 6. Health and Safety. (Contractor) certifies that it has written health and safety guidelines, including those applying to employee residential facilities, where applicable; and that it has agreed in writing to comply with NIKE's factory/vendor health and safety standards. 7. Environment. (Contractor) certifies that it complies with applicable country environmental regulations; and that it has agreed in writing to comply with NIKE's specific vendor/factory environmental policies and procedures, which are based on the concept of continuous improvement in processes and programs to reduce the impact on the environment.
8. Documentation and Inspection. (Contractor) agrees to maintain on file such documentation as may be needed to demonstrate compliance with this Code of Conduct, and further agrees to make these documents available for NIKE or its designated auditor's inspection upon request
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2011
It is recommended to have complaints analysis service by offering customers to facilities which are suitable when the time of receiving after sale services. Although the companys policy is to respond within 24 hours from the receipt of the customer requirements, the feedback procedure is not properly established. There should be a customers feedback system for their service requirements. Then the policy makers of the company could analyze the customers perception about the companys current services. It is also recommended to implement a log sheet including details pertaining to the issues identified and the solutions given by the service team of the company. Then the service team is responsible to enter service offered, Date, Issues identified, solutions given, the customers Feedback and any kind of complaints. It is mandatory to evaluate customers feedback for after sale services for retaining regular customers as well as to increase the companys reputation.
n garment sector the most important resource is workers. Consequently company should maintain favorable standards to let workers grow in their profession. Therefore company should focus their ethical consideration towards their employees. It is recommended to implement Career Development programs which enhance the workers professional capacity and Introducing Language Development programs to allow workers to participate those activities to climb the ladder of their profession. Establishing a grievances handling system and counseling treatment system for those who have suffered, will then improve the employees satisfaction and ultimately worker can achieve to the higher positions of the organizational structure ladder based on their proficiency and competencies.
Although garment sector workers dont have sound educational background, based on the programs developed and based on the experience gathered they are entitled to have while color jobs within the company. If the worker departs from the company He /She will be able to find a Supervisory or managerial level occupation even another company as well.
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Business Ethics for Abance (pvt) Ltd and MAS Active (pvt) Ltd
11. Summary and Conclusion
2011
I study about two different company which is Abance service center it sub company of Abance group and MAS active which is Sub Company of MAS holdings, about their business, product and their current ethics, what they have done for environment and society .and I have found some foundings and suggestions to implement Abance service centers have develop two code of ethics for tow companys I personally think with competitiveness of business world today it is not easy to maintain ethics, but with this presser there are companys how give lot of effort to main tin ethics. They win the market by making it competitive advantage and there are companys which shows their ethical but theyre not actually do it they do it for survive in the market. Only it can know when you are study depth in to that company. But as a society that is our responsibility be ethical and develop with sustainability. As a company there is much more responsibility than individual
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