Nokia APAC NOL

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APAC TECHNICAL SUPPORT Wilchua

CONFIDENTIAL Create Date 18 December 2008

ASB<RM-244>018

E51-1 (RM-244), E51-2 (RM-426) E51 phone does not start up

Revision No. 1 Data Issued 18-Dec-08 Change Description Initial version

1. INTRODUCTION This technical bulletin gives procedure for fixing the following symptom: E51 phone does not start up

This problem can be solved by flashing a file erasing the PMM data from the phone and installing a new SW package. 2. SYMPTOMS Phone does not start up when pressing power key. When pressing the power key notification light and display backlight wake up. Vibra makes one jog. Phone will take 230 mA but nothing else happens. After 30 seconds phone will power off. With Phoenix you can't get connected to the phone. You can update phone software but it doesn't help anything. Phone doesn't start to test mode in Phoenix. Note! This file does not fix other issues such as if phone starts to test mode but not to normal mode. Also this file should not destroy undamaged device. 3. HOW TO FIX 1) Flash E51_blank_504KB_pmm_10.fpsx file to phone with firmware update: Firmware Update-> Options -> select E51_blank_504KB_pmm_10.fpsx into Image field and empty other fields 2) Flash the whole SW package to phone with firmware update 3) Run factory settings Phone should work now. Phone memory is empty and you can't save any old data from phone memory. Memory card and SIM card should work as earlier