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If you cannot start Firefox, the problem may be one of several causes. This article
describes various situations in which Firefox does not start and the steps you can
take to address the issue.
The program must close to allow a previous installation attempt to complete. Please
restart.
If you are receiving the above error message on a Windows Vista system while
attempting to start Firefox, try to restart the program. If the problem persists, do the
following:
Restart Firefox
If you receive the above error when launching Firefox on a Windows system, you
may be required by Firefox to log in as an administrator. You can either reboot the
computer or, if you have an administrator account, you can execute the program as
an administrator.
Find the firefox.exe program file in the Firefox application folder on your
system.
Windows XP: Select Run As.... Select The following user:. From the User name drop-
down, select Administrator or another user that has administrator privileges. Enter
the password required to login to this account. Click OK.
The Firefox application is started using the administrator Windows account. The user
that was used to login to Windows at startup is still the active one.
Exit Firefox:
(Windows) From the menu at the top of the Firefox window, select File and then
select the Exit menu item.
Select the Start Menu in the Windows Taskbar. Then, select Run.
Click OK.
When Firefox starts in Safe Mode, select the Tools menu at the top of the Firefox
window, and select Add-ons. The Add-ons window opens.
Click Uninstall.
If Firefox previously worked but stopped after you installed extensions or themes,
you can open Firefox in Safe Mode to uninstall the extensions or themes.
If Firefox previously worked but suddenly doesn't start, it may be due to some
corrupt data in your settings. Uninstalling and reinstalling Firefox would not fix this
problem because your settings are not removed on uninstall.
To test to see if this is the problem, use the Profile Manager to create a new profile.
If the problem goes away, you can then move your bookmarks and other important
settings into the new profile