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PROCESS MANAGEMENT
3. Price.
Food products.
Suppliers of
Design and
materials and
Redesign
equipment Consumer
Receipt research
and
test A Consumers
Of B P A I
materials C Distribution
D
Tests of processes, machines, methods
02/13/09
INPUTS PROCESSES
Quality Management
OUTPUTS 8
Types of Processes
Value-creation processes (Core)
Those most important to “running the business”
Gives the competitive advantage
CTQ = Critical to Quality
Support processes
Those most important to an organization’s value
creation processes, employees, and daily
operations
Do not add value to product/services.
02/13/09 Quality Management 9
02/13/09 Quality Management 10
FAC=Franchisee Advisory Council
Kano Model Satisfaction
Delightness
Innovation
One-dimensional
Competitive priority
Functional
Dysfunctional
Must Be
Critical Priority
Process simulation
is an approach to building a logical model of
a real process, and experimenting with the
model to obtain insight about the behavior of
the process or to evaluate the impact of
changes in assumptions or potential
improvements to it.