Starts with the Name of Allah Tallah

PRESENTED BY:

ARSLAN ALI BUTT

10012720-001

WHAT IS PRODUCT
Any thing offered by the company to satisfy customer needs, It can be Tangible or Intangible

INTANGIBLE PRODUCTS
Services Ideas Experience

TOPIC:

Comparison between TCS & DHL

SELECTED COMPANIES
LOGISTICS IN PAKISTAN

TCS

VS.

DHL

TCS:
TCS Stands for TRANZUM COURIER
SERVICE

Founded in 1983 in Pakistan

Headquarter is in Karachi

DHL:
o Founded in San Francisco o By 3 budding entrepreneurs:
Adrian Dalsey Larry Hillblom Robert Lynn

D= Dalsey

H= Hillblom
L= Lynn

TCS IS BETTER THAN DHL

THAN

COMPARISON B/W TCS & DHL

TCS
o INTERNATIONAL EXPRESS SERVICES o DOMESTIC EXPRESS SERVICES

DHL
o INTERNATIONAL EXPRESS SERVICES

MARKET SHARE OF TCS, DHL AND OTHERS IN PAKISTAN

MARKET SHARE

16%

TCS 45%

TCS 45%

DHL 39%
Others 16%
39%

45%

DHL 39%

OTHERS 16%

HOW TCS IS THE MARKET LEADER IN PAKISTAN?

Quality

TCS Employees
Dynamic Environment

TCS Special Offers

o Students Express o TCS Cargo Centre o TCS Connect Magazine o Management of Ethics

SOCIAL RESPONSIBILITY
Free Services to welfare societies and NGOs Education Development sector Governmental organizations Flood Relief Activity

DIRECT FEEDBACK FROM CUSTOMERS

www.tcscourier.com

VOC (voice of customer)

TCS AWARDS

Brands of the Year Award IN 2007 & 2008

Brands Icon Award IN 2008 TCS has attained ISO 9001:2000 certification Super Brands Pakistan Award in 2007 2008 And many more

CONCLUSION
o Strategies Adopted o Availability of maximum Services o Social Responsibility Factor

o Customer loyalty
o Market Share

RECOMMENDATIONS
o New Policies or Alteration in
Polices o Reduction in prices o Investment to increase Market Share o Participation in meeting Social Responsibility