Orientation Training Manual

Northeastern University
2012

Meet the Senior Staff!

Alicia LaPolla, Associate Director of New Student Orientation (Northeastern University) Nicole Ponticorvo, NODA intern (Rutgers University) Janelle Papay, NODA intern (Penn State University) Marissa Basile, intern (Northeastern University)

Table of Contents
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pg. 1-6: Introduction, Planning Training, OL Learning Outcomes, Staff Expectations

pg.

36-39: Staff Dynamics

pg. 7-9: Photos Orientation Retreat to Thompson Island

!pg.

40: Topics covered during Week 3

pg. 10-17: Retreat Activities

!pg.

41-47: The FISH customer service philosophy

pg. 18-21: The Bucket Philosophy/Snap Bucket

!pg.

48: Shared Identities Activity

pg. 22: Topics covered during Week 1 of OL training

!pg.

49: Public Speaking

pg. 23: Start With Why

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50: Topics Covered during Week 4

pg. 24-30: Being a Student Leader

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51-52: Difficult Students/Situations & Activity

pg. 31-32: Values

!pg.

53: OL Variety Show

pg. 33: Topics covered during Week 2

!pg.

54: Passing of the Torch

pg 34: Ethics

!pg.

55: Behind Closed Doors

pg. 35: Professionalism

!pg.

56-58: Photos from the start of orientation sessions

Senior Staff Training

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plan training develop OL learning outcomes identify Senior Staff expectations

ps: we c ant wait to m eet the OLs !

ing arn Le OL es com Out

Sen ior Exp Sta ect ff atio ns

Orientation Leader
Training Begins

Thompson Island 2-day Retreat

Outward Bound High & Low Ropes Challenge Course

Day 1

Evening Debrief/Activities
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Spotlight: OLs chose one person to place spotlight

on by sharing a piece of appreciation/recognition for the person

Shine Your Light: OLs placed spotlight on

themselves and shared something with the group that most people would not know

Touch of Warmth
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OLs sit in a circle facing outwards and close their eyes About 5 people are chosen to stand up and touch any of their fellow OLs following a series of prompts!
Examples: Please tap someone who...
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has made you laugh!

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you would like to thank ! has shown you a new perspective! has made a difference! you admire ! has surprised you!

has been supportive of you!

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best exemplies leadership!

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you consider to be a friend!

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you would like to get to know better!

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Letter to Yourself
OLs are asked to compose a letter to themselves including any of their current thoughts, feelings and expectations about their upcoming summer together. At the end of the summer, the OLs will receive their letters and be able to reflect

Our Northeastern OL-ympics Theme

Teams & Friendly Competition!

Rock, Tree, Bridge

Fun way to blow off some steam & work together in teams

Final SKITS Challenge

Chari$ma Attack Team X-Treme

District 1 Team X-Treme

Returning Home
Ready to Officially Start Training!

OL Expectations of Senior Staff Staff Expectations

Introducing The SNAP Bucket

mer, t the sum erve ou Through ucket will s Pb the SNA ing recognition go as an on for the OLs activity

OLs w i SNAP ll write St other o each & aloud share at the end o f each week

e B u c ket P h il o s op hy Th
Put simply, its about building each other up and not putting each other down.

On move-in day, each OL received a bucket full of candy accompanied by the following sheet...

Week 1: Topics Covered

Our Purpose Being a Student Leader Values

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Start With Why

(Simon Sinek)
The Golden Circle
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side the in s... d from Start ve outwar o and m r d you rstan ur why nde --yo ! U rpose pu y into nt bu ey le d o Peop you do; th do ! T u WHA o WHY yo t buy in it...

Question s t o Con sider: does it m ean leader & Orientat to be a ion Lead er? ! What is our co mmon p urpose? ! Think of a job) whe situation (i.e. p ast re the w hy was or uncle clear ar...
! What

Being a Student Leader

New Eyes Ceremony
CONTRIBUTED BY MARK WARNER

Ask OLs to put their thumbs and index fingers together to make little circles. Then, have them put them up to their eyes. Tell them, these are their new eyes, but they must repeat an oath.

er s. tation lead pair of eye as an orien ave a new role Today I h me see my t will help Eyes tha . . differently al, and . . eat potenti r We have g me gies e ti and strate Now is th . s, dreams, ea h other . . To share id n with eac llaboratio e. And in co a differenc can make We

The 5 Practices of Leadership

Model the Way Inspire a Shared Vision Challenge the Process Enable Others to Help Encourage the Heart

Model the Way

Set an example for others to follow
Its about finding your voice by clarifying personal values - You must set the example by aligning your actions with shared values - Think about:
1. How do you communicate your values? 2. How do you develop shared values? 3. What role do values play in everyday life? When should leaders exhibit their values and when should they not?

Examp le: Drew D Watch: TEDx udley " T Leadin oronto g with Lollipo ps" http://w ww.you
tube.co m/watc h?v =hVCB rkrFrBE

Inspire a Shared Vision

lities ing exciting and ennobling possibi -Envision the future by imagin irations on by appealing to shared asp -Enlist others in a common visi and not get stuck in to think about big possibilities 1. How do you encourage others done? the past/what has always been irations and then create learn everyones individual asp 2. How does a leader a shared aspiration? red vision? ountered when developing a sha 3. What resistance might be enc

Group Simulation: Facilitator Script

"I need everyone to close your eyes. Now, keeping your eyes closed, point north. Point so I can see where you are pointing."(You will hear nervous laughter). "Keeping your hands where they are, you may now open your eyes and look around the room."(People will be pointing in all directions, and you will hear more laughter). "Now put your hands down before you embarrass yourself. It is obvious that we have some navigationally challenged people in the room." "Our job as a leader is to get everyone pointing in the same direction. (Point north). "If we are all going in different directions, then we will never be successful in accomplishing our goals. And we can only truly get people to go in the same direction if we work together to decide where "we" want to go. A shared vision is just thatshared. If I try to impose my vision on you, you might think to yourself, that may be your vision, but thats not my vision and there will be no ownership of the vision. The way we get ownership is to talk with folks, formally and informally, to see what their dreams and aspirations are. This will help us, as leaders craft a vision that will be owned and supported."

Challenge the Process

- Search for opportunities by seeking innovative ways to change & improve - Experiment and take risks by generating small wins and learning from mistakes 1. How does a leader encourage innovation? 2. How do leaders and group members challenge those with more power/authority to achieve results? 3. How do leaders encourage the search for new opportunities? 4. What is the role of the leader when helping group members to learn from mistakes?

Example: mes David Hol Airlines outhwest S Ra dant light Atten pping F

Enable Others to Act

- Foster collaboration by promoting cooperative goals and building trust - Strengthen others by sharing power and discretion 1. What happens if a leader is a micro-manager and does not share power? 2. What if group members have hidden agendas or are following personal goals? 3. What about the mentality of if you want things done right, you have to do them yourself ? How does this foster or inhibit collaboration, trust, and developing other leaders?

Example: First Follower: Leadership Lessons from Dancing Guy

Be T Lon he e Nu t!
The first follower in the video enables the others to act...

Encourage the Heart

excellence ion for individual showing appreciat utions by t of community - Recognize contrib by creating a spiri lues and victories ch other? - Celebrate the va ute to rewarding ea p members contrib appreciated? to celebrate? 1. How can all grou ould enjoy being know which ones group members w s and how do you are ways that 2. What brate victorie where do you cele and pride? 3. When, how and group community ways to promote 4. What are

Race Link pass ion with r Celebrate esults. the small wins. Stop and smell the roses

Example

: The

Snow Ball Toss Energizer

Stand in circle

Jot down a thought about a time when they were at their best as leaders

Crumple paper & throw around!

Pick up one, & everyone reads it aloud

Rank Your Core Values

Comfortable life (a prosperous life) An exciting life (a stimulating, active life) Sense of accomplishment (lasting contribution) World at peace (free of war and conflict) World of beauty (beauty of nature and the arts) Equality (brotherhood, equal opportunity for all) Family security (taking care of loved ones) Freedom (independence, free choice) Happiness (contentedness)

Inner harmony (freedom from inner conflict) Mature love (sexual and spiritual intimacy)

National security (protection from attack) Pleasure (an enjoyable, leisurely life)

Salvation (saved, eternal life) Self-respect (self-esteem) Social recognition (respect, admiration)

True friendship (close companionship)

Processing!Ques-ons! Wisdom (a mature understanding of life)! What!did!you!rank!as!number!#1?! How!did!you!go!about!ranking?!Was!there!a!method?! Anything!surprising!about!your!ranking?!!! How!did!it!feel!to!have!to!rank!your!values?!!

Pic-a-Pic Activity
Prep: Cut out numerous & random pictures from various types of magazines

A picture is worth a 1000 words...

Have students choose a picture that speaks to them...

Ask them to share why they chose their pictures and how this may connect to their personal values