Reporting to Management

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PERIODICAL QUALITY ANALYSIS & REPORTING

THE PERIODIC REPORT TO THE TOP MANAGEMENT IS PRESENTED IN ORDER TO:

PRESENT THE HEALTH OF THE COMPANY QUALITY SYSTEM; IDENTIFY THE CRITICAL AREAS; PROPOSE THE IMPROVEMENT ACTIVITIES DEFINE AN IMPLEMENTATION PLAN.

THIS REPORT IS PREPARED BY THE COMPANY DELEGATE FOR THE QUALITY SYSTEM MANAGEMENT AND REPRESENT THE BASIS FOR THE CONTINUOUS PROCESS IMPROVEMENT.

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PERIODICAL QUALITY ANALYSIS & REPORTING

THE PERIODICAL REPORT IS PRESENTED IN A RESERVED FORM AND IT IS BASED ON THE FOLLOWING MAIN ASPECTS: THE REPORT FROM THE BUSINESS UNIT QUALITY REPORTS;
THE RESULTS OF THE INTERNAL AUDITING AND RELATED CORRECTIVE/PREVENTIVE ACTIONS REQUEST; THE PRODUCT NON CONFORMANCES STATISTICS; SUPPLIER/SUBCONTRACTORS VENDOR RATING; PRIME/CUSTOMER CLAIM (TECHNICAL ONES; THE PROGRAMMATICS ARE MANAGED BY PROGRAM MANEGRS); STATUS OF IMPROVEMENT PROCESSES IMPLEMENTATION.

Una Societ Finmeccanica

PERIODICAL QUALITY ANALYSIS & REPORTING

BUSINESS UNIT QUALITY REPORTS PERIODICAL ANALYSIS OF PRODUCT QUALITY PERFORMED ACCORDING TO THE FOLLOWING CONTENT : SUMMARY OF CRITICALITIES\CORRECTIVE ACTIONS NCR STATISTICS S/W PROBLEM REPORT STATISTICS PREVENTIVE ACTIONS STATUS SUPPLIER QUALITY PERFORMANCES

DOCUMENT CONFIDENTIAL.

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NCR DATA

NCR (Total and major) Project related( Histogram for project and model) number of NCR caused by departments Generated NCR with respect the causes Rate of NCR with respect to the ordered parts per supplier and time NCR rate relevant to the series production (launchers)

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NCR PROJECT RELATED

NCR COMPLESSIVE
PER PROGRAMMA

800
718

NCR TOTALI NCR MAJOR

600
541 503

593

522

Q.TA'

408

411 350 350 313

400

380

244 213

250 226 192 129 94 33 8 0 0 7 97 54 32 2 31 19 28 4 4 30 104 94 88 94

261

200

149 112 80 57 114 89 38 10 10 00 13 7 1 18 0

0
1a 1b 1c 1d 2 3a 3b 3c 4a 4b 5a 5b 6 7a 7b 7c 8a 8b 8c 9 10a 10b 11a 11b 12 13 14 15
PROGRAMMA

Note: The letters a,b,c, etc. are relevant to different model

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NCR PER UNITA'

500

400

300 Q.TA' 200 100 0

G
UNITA'

Es: Structural Eng., Avionics, manufacturing etc.

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NCR DI INTEGRAZIO NE RILEVATE PER FO NTE

Q.TY

300 250 200 150 100 50 0

DETECTED DURING (A,B,C,D, etc.):

- TEST
ASSEMBLY INSPECTION INCOMING MANUFACTURING SUPPLIER OTHERS

G
DETECTED DURING

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NCR DI INTEGRAZIO NE RILEVATE PER CAUSA NCR CAUSES (A,B,C,D, etc.): 300 250 200 Q.T Y 150 100 50 0 - DESIGN - HUMAN ERROR - DOCUMENTATION - GSE & TOOLS - MFG PROCESS - MATERIAL DEFECT - HANDLING & TRANSP. - SUPPLIER - UNDER INVESTIGATION - OTHERS

L
CAUSE

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NCR DI INTEGRAZIO NE RILEVATE PER DETTAGLIO C AUSA NCR CAUSES DETAILED (A,B,C,D, etc.): Q.TY 300 250 200 150 100 50 0 DRAWING WRONG DRAWING OBSOLATE PROCEDURE/MOS CORROSION PROCESS SAMPLES MATERIAL CHANGED SUBCONTRACTOR SUPPLIER UNDER INVESTIGATION OTHERS

CAUSES DETAILED

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NCR DI S OTTOS IS TEMA RILEVATE PER FONTE

150 Q.TY

DETECTED DURING (A,B,C,D, etc.):

100

- TEST
ASSEMBLY INSPECTION INCOMING MANUFACTURING SUPPLIER OTHERS

50

G
DETECTED DURING

NCR DI S OTTOS IS TEMA RILEVATE PER CAUS A

150 Q.TY

NCR CAUSES etc.): -

(A,B,C,D,

100

50

DESIGN HUMAN ERROR DOCUMENTATION GSE & TOOLS MFG PROCESS MATERIAL DEFECT HANDLING & TRANSP. SUPPLIER UNDER INVESTIGATION OTHERS

L
CAUSE

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AZIONI PREVENTIVE FORNITORI CONTO LAVORO

20
COMPLESSIVE APERTE

Q.TA'
15

10

0 A B C D E F G H I L M N O P

FORNITORE

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% NCR C/O FORNITORI

PER TOTALE PARTI

% 90,0
80,0 70,0 60,0 50,0 40,0 30,0 20,0 10,0 0,0 0,3 0,8 0,3 6,3 2,2 0,0 0,0 0,0 0,2 0,0 0,0 0,0 0,2 0,0 4,8 4,3 3,3 0,0 0,0 0,0 45,0 44,4 5,1
Ge n 00 - Apr 00 M a g 00 - Ago 00 S e t 00 - Gen 01 F eb 01 - Ago 01 S e t 01 - Dic 01 Ge n 02 - Giu 02 Lug 02 - Dic 02 Gen 03 - Ago 03 S et. 03 - Dic. 03

100,0

0,0

0,0 0,0

0,0 0,3

0,0 0,0

Fornitore

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PERIODICAL QUALITY ANALYSIS & REPORTING CORRECTION/CORRECTIVE/PREVENTIVE ACTION

ALL THE ANOMALIES FOUND DURING THE INTERNAL AUDIT, ARE FORMALIZED IN A DEDICATED FORM IN WHICH THE FOLLOWING INFORMATION ARE REPORTED: SYSTEM NON CONFORMANCE DESCRIPTION; CAUSE OF NON CONFORMANCES; PROPOSED ACTIVITIES; APPROVAL (FROM AUDIT DEPARTMENT); VERIFICATION OF THE CLOSURE.

THE DESCRIPTION OF THE APPROVAL FLOW IS REPORTED IN THE PROCEDURE PRC-Q2-850-001

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