WELCOME TO THE WORLD OF EFFECTIVE COMMUNICATION LETS TALK!!

COMMUNICATION!
HALF THE WORLD IS FILLED WITH PEOPLE WHO HAVE SOMETHING TO SAY AND CANNOT SAY IT AND THE OTHER HALF, OF THE PEOPLE WHO HAVE NOTHING TO SAY AND KEEP ON SAYING IT - ROBERT FROST

WHAT IS COMMUNICATION?
COMMUNICATION IS THE ART OF
DEVELOPING UNDERSTANDING AMONGST PEOPLE

A TWO WAY PROCESS OF

SHARING INFORMATION BETWEEN TWO OR MORE PEOPLE.

THE COMMUNICATION PROCESS

SENDER

MESSAGE

CHANNEL

RECIEVER

FEEDBACK

THE COMMUNICATION PROCESS

SENDER : THE COMMUNICATOR MESSAGE : A COMMUNICATION IN WRITING,
IN SPEECH, OR BY SIGNALS.

CHANNEL : MEDIUM THROUGH WHICH

MESSAGES ARE CONVEYED e.g. TELEPHONIC OR FACE TO FACE CONVERSATIONS, REPORTS, MEMOS OR VIDEOCONFERENCING.

THE COMMUNICATION PROCESS

RECIEVER : IS THE PERSON WHO
RECIEVES THE MESSAGE, UNDERSTANDS OR DECODES IT AND SENDS A FEEDBACK

FEEDBACK: FEEDBACK IS THE RESPONSE

OF THE RECIEVER WHICH HELPS THE SENDER TO KNOW IF THE RECIEVER HAS CLEARY UNDERSTOOD THE MESSAGE.

TYPES OF COMMUNICATION

VERBAL COMMUNICATION

NON-VERBAL COMMUNICATION: SIGNS,

SYMBOLS, GESTURES AND FACIAL EXPRESSIONS. ALSO TERMED AS BODY LANGUAGE

WRITTEN COMMUNICATION: e.g. LETTERS, ARTICLES, EMAIL etc.

ONE WAY AND TWO WAY COMMUNICATION

 INTERPERSONAL AND INTRAPERSONAL FORMAL AND INFORMAL INTERNAL AND EXTERNAL VERTICAL AND HORIZONTAL

GROUP COMMUNICATION
MASS COMMUNICATION

NON VERBAL COMMUNICATION OR BODY LANGUAGE

BODY LANGUAGE IS A
PERSONS EXPRESSIONS, BEHAVIOUR, BODY MOVEMENT THROUGH WHICH YOU CAN JUDGE A PERSON. BODY LANGUAGE CONSISTS OF SIGNS AND SIGNALS THAT WE SEND THROUGH OUR EYES, FACE, THE WAY WE SIT STAND AND MOVE. BODY LANGUAGE PLAYS A CRUCIAL ROLE IN COMMUNICATION.

SOME EXAMPLES OF BODY LANGUAGE

BRISK ERECT WALK ARMS CROSSED ACROSS CHEST
TOUCHING OR RUBBING NOSE RUBBING HANDS FONDLING HAIR TILTED HEAD STROKING CHIN LOOKING DOWN BITING NAILS

CONFIDENCE DEFENSIVE
REJECTION, DOUBT, LYING ANTICIPATION LACK OF SELF CONFIDENCE INTEREST DECISION MAKING DISBELIEF INSECURITY, NERVOUSNESS

TAPPING FINGERS
TAPPING OR SHAKING LEGS

IMPATIENCE
OVER CONFIDENT/EGOISTIC

TOP TEN BODY LANGUAGE TIPS

EYE CONTACT: MAINTAINING EYE
CONTACT IS AN IMPORTANT ASPECT AS IT SHOWS INTEREST AND RESPECT.

POSTURE: POSTURE IS THE NEXT

THING TO MASTER. A GOOD POSTURE POTRAYS CONFIDENCE.

HEAD POSITION: HEAD POSITIONS

SEND VARIOUS SIGNALS e.g. TILTED HEAD SHOWS INTEREST, STRAIGHT HEAD IS A SIGN OF AUTHORITATIVE BEHAVIOUR.

TOP TEN BODY LANGUAGE TIPS

ARMS: ARM MOVEMENTS SHOW THE KIND OF
PERSONALITY YOU ARE!!! BIG ARM MOVEMENTS AND CROSSING ARMS SHOULD BE AVOIDED.

HANDS: HANDS SHOW HOW EXPRESSIVE WE

ARE. e.g. A FIRM HANDSHAKE SEND POSITIVE AND FRIENDLY SIGNALS.

TOP TEN BODY LANGUAGE TIPS

EARS: EARS PLAY A VITAL ROLE. LISTEN
MORE AND TALK LESS!!

LEGS: CONCIOUS CONTROL OF LEGS IS

IMPORTANT AS TOO MUCH OF LEG MOVEMENTS SEND WRONG BODY SIGNALS.

BODY ANGLE: BODY ANGLE GIVES OTHERS AN

INDICATION OF OUR ATTITUDE TOWARD THEM.

TOP TEN BODY LANGUAGE TIPS

DISTANCE: DISTANCE IS CRUCIAL IF

YOU WANT TO SEND THE RIGHT SIGNALS. TOO CLOSE AND YOU WILL BE MARKED PUSHY TOO FAR AND YOULL BE KEEPING YOUR DISTANCE.

FACE: FACIAL EXPRESSIONS SPEAK A

LOT ABOUT THE WAY WE FEEL ABOUT OTHERS. IT HELPS POTRAY EMOTIONS, AFTERALL FACE IS THE INDEX OF THE HEART!!

 MISCOMMUNICATION OR NOT BEING

ABLE TO DECODE THE MESSAGE PROPERLY IS DUE TO BARRIERS IN COMMUNICATION.

BARRIERS TO EFFECTIVE COMMUNICATION

BARRIERS CAN APPEAR AT ANY TIME IN A

COMMUNICATION LOOP.

THERE ARE TWO TYPES OF BARRIERS: INTERNAL BARRIERS EXTERNAL BARRIERS

BARRIERS TO COMMUNICATION
INTERNAL BARRIERS

FEAR /ANXIETY OF IDEAS, THOUGHTS BEING

MISUNDERSTOOD. FATIGUE/ ILL HEALTH/ MENTALLY ABSENT FEAR OF BEING PUT DOWNOR NOT BEING TAKEN SERIOUSLY. LACK OF FEEDBACK INEFECTIVE LISTENING OR LACK OF MOTIVATION OR INTEREST. NOT UNDERSTANDING BODY LANGUAGE

BARRIERS TO COMMUNICATION
EXTERNAL BARRIERS
LANGUAGE/ USE OF JARGON OR SLANG BAD COMMUNICATION ABSENCE OF
COMMON LANGUAGE, HEAVY OR SOFT ACCENT. NOISE DISTRACTORS, TIME OF THE DAY, NON FUCTIONAL COMMUNICATION DEVICES. UNCOMFORTABLE MEETING PLACE.

HOW TO OVERCOME COMMUNICATION BARRIERS

TIPS FOR THE SENDER COMMUNICATE THE MESSAGE CLEARLY. BE PRECISE AND TO THE POINT. DO NOT BE VERBOSE USE A COMMON LANGUAGE UNDERSTANDABLE TO THE RECIEVER. REQUEST A FEEDBACK TO ENSURE PROPER DECODING OF THE MESSAGE.

HOW TO OVERCOME COMMUNICATION BARRIERS

TIPS FOR THE RECIEVER BE ATTENTIVE ASK FOR CLARIFICATIONS IF
UNABLE TO DECODE THE MESSAGE. LISTEN CAREFULLY AND PATIENTLY. TRY TO UNDERSTAND THE SENDERS BODY LANGUAGE. MAKE NOTES IF REQUIRED.

SIX COMMON MISTAKES THAT SPOIL CONVERSATIONS.

BLABBER MOUTHING THE TAKE AWAY AND ME TOO

SYNDROME. UNSOLICITED ADVICE INTERRUPTING CONTRADICTING STINGY CONTRIBUTORS

SPEAKING CORRECTLY
FEW TIPS TO HELP YOU SPEAK EFFECTIVELY AND
IMPRESSIVELY!!

NEUTRAL SPEECH: SPEECH FREE OF MOTHER

TOUNGUE INFLUENCE OR REGIONAL ACCENT.

RATE OF SPEECH: REFERS TO THE AMOUNT OF

WORDS SPOKEN PER MINUTE. RATE OF SPEED SHOULD NEITHER BE TOO FAST OR TOO SLOW.

TONE: IS A MEANS BY WHICH THE SPEAKER IMPLIES

HIS/HER ATTITUDE TO THE MESSAGE. TONE REFLECTS WETHER THE SPEAKER IS WARM, FRIENDLY, UNCERTAIN OR CONFUSED.

SPEAKING CORRECTLY
INTONATION: IT REFERS TO THE RISE AND
FALL OF THE PITCH IN THE VOICE.

ARTICULATION: REFERS TO THE CLARITY OF

SPEECH. IT EMHASISES ON THE CORRECT AND CLEAR PRONUNCIATION OF WORDS.

GUIDELINES FOR EFFECTIVE COMMUNICATION

BE AN ACTIVE LISTENER. WAIT FOR THE

SPEAKER TO FINISH TALKING. ITS NOT WHAT YOU SAY BUT HOW YOU SAY IT MATTERS! THINK AND TALK! TALK CLEARLY AND CRISPLY. LISTEN CAREFULLY WITHOUT THINKING WHAT YOU WILL SAY NEXT. TAKE TIME TO RESPOND. TRY TO STAY FOCCUSED.

GUIDELINES FOR EFFECTIVE COMMUNICATION

REPEAT WHAT YOU HAVE HEARD. SHOWS

THAT YOU HAVE TAKEN EFFORT TO UNDERSTAND. MAINTAIN EYE CONTACT. SMILE OR NOD IN ACCORD WITH WHAT IS BEING SAID. PRACTICE!!! PRACTICE!!! PRACTICE!!!

HOW TO ACHIEVE EFFECTIVE COMMUNICATION

COMMUNICATE FOR A PURPOSE
COMPOSE YOUR MESSAGE WITH CARE COMPOSE YOUR MESSAGE TO ATTRACT
ATTENTION

REMOVE ALL BARRIERS TO COMMUNICATION

HOW TO ACHIEVE EFFECTIVE COMMUNICATION

STUDY THE RECIEVER OF YOUR MESSAGE
SELECT YOUR MEDIUM WITH CARE PROVIDE FEEDBACK

ACT PROMPTLY WHEN YOUR RECEIVE A

RESPONSE

IMPORTANCE OF COMMUNICATION IN BUSINESS

THE AGE OF SPECIALISATION THE AGE OF TENSION MISCOMMUNICATION IS COMMON THE AGE OF BIG BUSINESS HELPS STAY CONNECTED RELATIONSHIP BUILDER ENSURES SUCCESS

THANK YOU!!!