Operations Management

Quiz 2
Started on Tuesday, 20 March 2012, 03:39 AM Completed on Tuesday, 20 March 2012, 03:42 AM Time taken 3 mins 24 secs 1000/1000 Marks 10 out of a maximum of 10 (100%) Grade Page: 1 2 (Next) Show all questions on one page Question 1 Marks: 100 Underlying the 16 principles of operations management is an assumption that high quality, low cost, short lead time, flexibility, low variability, and better service are: Choose one answer. a. not trade-offs. b. unrealistic as a set of customer wants. c. to be chosen from in setting operations strategy. d. trade-offs. e. operationally unrelated. Correct Marks for this submission: 100/100. Question 2 Marks: 100 Collectively, the 16 principles of OM: Choose one answer. a. work well in cost-leadership strategy but not in product-leadership strategy. b. serve as a strategic foundation for operations in goods and services. c. work in manufacturing but not in services. d. spell the pending doom of marketing and financial strategy components. e. all of the above Correct Marks for this submission: 100/100. Question 3 Marks: 100

A bookstore has a policy of bringing bookshelf stockers to staff the check-out lines whenever three or more customers are in line. Which principle of operations management does this policy address? Choose one answer. a. The customer is always right b. Move resources toward the revenue c. Cut flow time d. Focus on ends, not means e. Cut transactions and reporting Correct Marks for this submission: 100/100. Question 4 Marks: 100 Collectively, the principles of operations management: Choose one answer. a. are based on guidelines for improved customer service. b. are grounded on ways to increase competitiveness c. stress problem prevention more so than problem cure. d. are valid for any organization. e. are all of the above Correct Marks for this submission: 100/100. Question 5 Marks: 100 John reorganizes the hard disk on his computer so he can find files more quickly. This is an example of which principle of OM? Choose one answer. a. Cut setup, startup, and changeover times. b. Cut transactions and reporting c. Look for simple, flexible, movable equipment d. Cut the number of service components. e. all of the above Correct Marks for this submission: 100/100.