Master of Business Administration- MBA Semester 1 MB0039 Business Communication- 4 Credits (Book ID: B1622) Assignment Set- 1 (60

Marks)

Note: Answer all questions (with 300 to 400 words each) must be written within 6-8 pages. Each Question carries 10 marks 6 X 10=60 Q1. List the barriers to effective communication. What are the ways in which an organisation can overcome the barriers to communication? 5+5 = 10 marks Q2. Explain the different types of verbal communication. 10 marks

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Q3. Write short notes on: a. SQ3R technique of reading b. Memo 5+5= 10 marks Q4. Explain some of the approaches for handling customer complaints and listening to customers. 10 marks Q5. What are some of the consequences of spelling and punctuation errors, redundancies, clichs and misuse of words? 10 marks Q6. Explain the different delivery styles that speakers can select for their presentation. 10 marks