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  • Study of Motivational Climate in BPO

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    haseeb_tankiwala
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    The document discusses a study of motivational climate in the IT global source call center industry with the following objectives: to study work motivation and analyze specific motivational factors, to study and prepare profiles of motivational climates of selected call centers, and to examine the impact of demographic variables on motivational climate. The study aims to suggest HR strategies to enhance motivational climate and reduce high attrition rates. The methodology includes unstructured interviews of 10 subjects aged 18-35 working 9 hour shifts. Problems identified are high attrition rates, conflicts between management, issues with experience certificates, salaries, and infrastructure.

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    Study of Motivational Climate In BPO

    Originaltitel

    Study of Motivational Climate In BPO

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    The document discusses a study of motivational climate in the IT global source call center industry with the following objectives: to study work motivation and analyze specific motivational factors, to study and prepare profiles of motivational climates of selected call centers, and to examine the impact of demographic variables on motivational climate. The study aims to suggest HR strategies to enhance motivational climate and reduce high attrition rates. The methodology includes unstructured interviews of 10 subjects aged 18-35 working 9 hour shifts. Problems identified are high attrition rates, conflicts between management, issues with experience certificates, salaries, and infrastructure.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Als PPTX, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    22 Ansichten4 Seiten

    Study of Motivational Climate in BPO

    Hochgeladen von

    haseeb_tankiwala
    The document discusses a study of motivational climate in the IT global source call center industry with the following objectives: to study work motivation and analyze specific motivational factors, to study and prepare profiles of motivational climates of selected call centers, and to examine the impact of demographic variables on motivational climate. The study aims to suggest HR strategies to enhance motivational climate and reduce high attrition rates. The methodology includes unstructured interviews of 10 subjects aged 18-35 working 9 hour shifts. Problems identified are high attrition rates, conflicts between management, issues with experience certificates, salaries, and infrastructure.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Als PPTX, PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 4

    STUDY OF MOTIVATIONAL CLIMATE IN IT GLOBAL SOURCE CALL CENTRE INDUSTRY

    Its a Call Center Process handle of Airtel

    E-marketing
    Airoli West (Thane) Contact person Amit Mehra (Technical Head)

    OBJECTIVES OF THE STUDY


    The study has been carried out with the following objectives in mind: To study work motivation in IT GLOBAL SOURCE industry in general and analyses specific factors contributing to development of work motivation. To study and prepare profile of motivational climate of selected call centre's. To examine the impact of demographic variables on motivational climate. To suggest suitable HR strategies with a view to enhancing the motivational climate and reducing the current high attrition rate in IT GLOBAL SOURCE.

    METHODOLOGY
    Interviews Unstructured Interview

    Age group 18-35


    Working hours 9 hrs 10 subjects/respondents

    PROBLEM
    Attrition Rate is High Conflict between Management

    Experience certificate
    Salary issues Infrastructure

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