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CORPORATE POLICY GROOMING & UNIFORM

Table of Contents 1. 2. INTRODUCTION GROOMING GUIDE 2.1. 2.2. 2.3. 2.4. 3. Male & Female Hairstyles Male & Female Hair Colour Skin Care, Make-up & Appearance Guide Personal Hygiene 1 4 5 14 15 17 18 18 24 31 36 37 38 43 48 50 50 51 51 54
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UNIFORM 3.1. 3.2. 3.3. 3.4. 3.5. 3.6. 3.7. 3.8. 3.9. 3.10. Uniform Overview Female Uniform Wearer Guide Male Uniform Wearer Guide Other Uniform Items Other Uniform Staff Name Badge, Identification Accessories Uniform Care Uniform Security Issuing & Returning of Uniform

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UNIFORM SHOES POLICY 4.1. 4.2. Female Staff in Hong Kong Female Staff in Outport

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4.3. 4.4. 4.5. 5.

Selecting Guidelines Male Staff in Hong Kong Male staff in Outport

55 56 57 63 63 64 64 64 65 65 65 66 66 66 67 67 67 67 70 72 72
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CONDUCT WHILST IN UNIFORM 5.1. 5.2. 5.3. 5.4. 5.5. 5.6. 5.7. Manner of Speech Deportment Smoking Food Alcohol Restaurant & Cafs and public areas Company External Events

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SPECIFIC POLICY FOR CABIN CREW 6.1. 6.2. 6.3. 6.4. 6.5. 6.6. 6.7. 6.8. 6.9. Male - Jacket and Waistcoat Female - Jacket Self-Purchase Cardigan Wing / Recognition Pin Accessories Overcoat Luggage Strapping (Bandages & Guards) Identification Card

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6.10. 6.11. 6.12. 6.13. 6.14. 7.

Alcohol Uniform Guidelines at Outports General Deportment - Dos & Donts

72 72 73

Uniform Entitlement and Replacement for Female Cabin Crew75 Uniform Entitlement and Replacement for Male Cabin Crew 77 79 79 80 81 81 83 88 88 90 91 95 101

MANAGEMENT FLYING 7.1. 7.2. Uniform Entitlement for Male Management Flyer Uniform Entitlement for Female Management Flyer

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SPECIFIC POLICY FOR HKIA 8.1. 8.2. Uniform & Grooming Guide General Deportment - Dos & Donts

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SPECIFIC POLICY FOR AIRPORT STAFF 9.1. 9.2. 9.3. 9.4. 9.5. 9.6. Agents Uniform & Grooming Guide Acting Uniform Guidelines General Deportment Dos & Donts Uniform Categories for Airport Staff Uniform Entitlement and Replacement for Airport Staff

Uniform Entitlement and Replacement for Ground Handling 109

10. SPECIFIC POLICY FOR CARGO / RESERVATIONS & TICKETING STAFF 143

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10.1. 11.

Uniform and Grooming Guide

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ENTITLEMENT, REPLACEMENT AND ALTERATION GUIDELINES144 Uniform Co-ordinator Alteration Tailor-Made (TM) Uniform 144 145 146 147

11.1. 11.2. 11.3. 12.

GLOSSARY

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PART 1 INTRODUCTION

1. INTRODUCTION
Cathay Pacifics Corporate Image PROFESSIONAL IMMACULATE CONSISTENT

At Cathay Pacific, all our frontline staff represent our corporate image and play an integral part in providing the superior service that we offer on ground and in the air.

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PART 1 - INTRODUCTION

CORPORATE POLICY GROOMING & UNIFORM

Your uniform, worn in a PROFESSIONAL, IMMACULATE and CONSISTENT manner, is crucial in presenting the brand image of Cathay Pacific for the following reasons: The uniform provides consistent image continuity across the brand and product. The uniform design reflects our style, positioning, confidence and optimism for the future. The uniform gives our frontline staff a sense of identity, authority and status.

The uniform and accessories provided to all front line staff shall be worn or used solely for operational and / or official company assignments in the manner prescribed in this manual. This manual is intended as a reference guide for all frontline staff on uniform standards and regulations of dress, deportment and grooming, to ensure that everyone projects a Professional, Immaculate and Consistent brand image for Cathay Pacific Airways. Note: The information inside in book is also available on IntraCX.

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PART 1 INTRODUCTION

Uniform Management Committee (UMC) The UMC is made up of representatives from uniform user departments, and meets every three months. Our Director Service Delivery is the business sponsor, and works alongside heads of the Steering Committee, made up of GM-Airports, GM-HKIA and GM-ISD.

The UMCs main responsibilities are to: Ensure grooming and uniform policies, standards and guidelines are executed and complied with. Ensure occupational health & safety compliance associated with the uniform is met. Address and resolve uniform issues. Ensure that the inventory, quality control and distribution processes are effective. Director Service Delivery (Business Sponsor)

Steering Committee GM-ISD, GM-HKIA, GM-AHQ UMC Team Leader, Co-Team Leaders

Uniform Management Committee AHQ, APD, CGO, HKIA, HKO, ISD, PSD & WRT

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2. GROOMING GUIDE
Looking professional, immaculate and consistent at all times. Uniform staff are to keep their hair, make-up and jewellery occasion appropriate (i.e. keep a work lifestyle look when in uniform). Choose a hairstyle that flatters your face and is easy to manage, and use make-up to enhance and accentuate your features.

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PART 2 GROOMING GUIDE

2.1.

Male & Female Hairstyles

y Hair must be well cut, in a neat and stylish manner. y Naturally curly hair and shaggy strands should be controlled. y Hair and fringe should not fall over the eyebrows / eyes / face, or dangle on shoulders. Your fringe must be kept above the eyebrows for a polished look. y Permed hair requires extra care and attention. A permed style should have body, bounce and look like natural curls. Tight or spiral perms are not acceptable whilst in uniform. y Gel, mousse and hair spray are recommended to keep hair tidy. y Uniform staff shall be responsible for keeping their hair in presentable / good condition.

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2.1.1. Hairstyles: Male DOs y Keep hair short, neat & tidy y Maximum length up to the collar of the shirt y Sideburns may be up to the middle of the ear lobe y Gelled hair

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DONTs y Hair all one length y Extreme spiky look y High tech / crew cut less than 2 cm (unless for personal reasons) y Shaved close to scalp y Hair falling onto face Crew cut less than 2 cm Sideburns below earlobe

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2.1.2. Hairstyles: Female (short hair) DOs y Keep hair well maintained, neat & tidy y Maximum length up to one inch below jacket collar y Natural curly hair y Gelled hair

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DONTs y Spiky y Frizzy y Shaggy y Afro y Tight spiral perms y Ragged and uneven ends y Hair falling onto face

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2.1.3. Hairstyles: Female (long hair) DOs y Long hair must be tied back neatly into a bun or secured at the nape of the neck y Hair longer than the armpit level must be tied into a bun y French braids with acceptable accessories y Ponytail must be secured at the nape of the neck with acceptable accessories, and must be an even length y French twist

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DONTs y Bun / braid / pony tail must not be secured on top of the head y Layered y Frizzy

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2.1.4. Female Hair Accessories DOs y Black, dark navy, red or purple y Black hair net y Ribbon bow clip with hair net y Wigs and hairpieces if worn should look neat, natural and stylish with no extreme styles or colours y Material can be plain, laced, velvet or satin y All accessories must be well maintained & dust free y All elastic bands to be covered with acceptable accessories y Mini diamond stud pin or pearl not more than 0.75 cm (maximum 2 pins)

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Recommended ribbon/bow/scrunchies: y Red uniform red, black, navy blue y Purple uniform purple, black, navy blue y Midnight blue uniform black, navy blue DONTs y Hair bands wider than 2 cm in width y Any plastic hair accessories (e.g. round/floral or dice style) y Furry material y Floral motifs or flowers y Chopsticks, hairpins

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2.2.
DOs

Male & Female Hair Colour

y Natural hair colour y Black y Medium-to-dark brown y Greying hair to be coloured to your natural hair shade y Attention must be paid to maintain coloured hair

DONTs y Extreme colour changes (e.g. blonde / red / orange / purple / blue) y Extreme highlights / streaking y Extreme 2-colour tones / multicolour tones y Bleached

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2.3.

Skin Care, Make-up & Appearance Guide

2.3.1. Skin Care Simple beauty begins with the skin and, because of varying work schedules, changes in climate, cabin pressure, etc., cleansing and moisturizing is the first step (and one of the important) in skin care. Select skincare products that are appropriate for your skin. 2.3.2. Make-up y Make-up must be worn at all times when in uniform. Check at regular intervals and retouch when necessary, but not in public or in front of passengers. y Wear colours that will flatter your skin tone and comply with the grooming standards in this section (under Appearance Guide). 2.3.3. Appearance Guide MALE Face Acceptable Maintain a clear complexion at all times Lip balm Clean-shaved Full-grown ,well-trimmed and neat moustache above upper lip line After-shave lotion is recommended Nails must be short / wellmanicured and free from nicotine stains Teeth braces Not Acceptable Make-up Beard, Goatees and twisted moustaches

Nails

Nail polish

Teeth Body

No tobacco or coffee stains Visible tattoos


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MALE Face

Eyes

Lip

Acceptable Apply foundation at all times Loose / pressed powder recommended Blusher / rouge must be worn Apply eye shadow at all times Black / Brown / Dark blue mascara and / or eyeliner Wear either eyeliner or mascara Natural looking fake eye lashes Wear lipstick at all times

Nails

Clean, well-trimmed, with even length and free from nicotine stains Nail polish must comply with grooming standards Apply red or pink tone polish on long nails Apply clear or coloured polish on short nails Traditional French manicure

Body Teeth Teeth braces

Not Acceptable Glitters or sparkles in foundation / face powder / rouge Extreme mascara / eyeliner colours Heavy frosty colours Glitter or sparkles Lip gloss without lipstick Extreme lipstick colours (e.g. Light / dark purple, dark / blood red) Nude colour Nail art, glitter, floral or cartoon Extreme nail polish colours (e.g. Black, white, black-red, dark green, aubergine [eggplant colour], green, blue, yellow, silver or gold) Visible tattoos Glitter or sparkles No tobacco or coffee stains

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2.4.

Personal Hygiene

All frontline staff shall be meticulous in all aspects of personal hygiene, as you are in close contact with the public and are responsible for food handling. This involves: y Avoid using very strong, pungent perfume. A light fragrance is recommended. y Body and Foot deodorant is recommended. y Bleaching or removing of hair from underarms, legs and upper lip is recommended. y Teeth must be clean and a regular visit to a Dental Hygienist is compulsory.

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3. UNIFORM
3.1. Uniform Overview

ISM / ASM / DASM / MOD / RSM / CSM y Uniform Jacket Midnight Blue (Western) y Waistcoat with Lapel y Shirt Long Sleeves, White Buttoned Down y Trousers Midnight Blue y Tie Burgundy y CX Belt y Plain Black Shoes (slip-on / laces)

ISM / ASM / DASM / MOD / RSM / CSM y Jacket Midnight Blue y Skirt Midnight Blue y Blouse Midnight Blue with yellow collar y Panty hose sheer charcoal grey y Plain Black Shoes

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SP / Supv. y Jacket Asian style y Waistcoat with lapel y Trousers Midnight Blue y Shirt Long Sleeves White Buttoned Down (Short Sleeves for Ground Staff) y Tie Purple y CX Belt y Plain Black Shoes (slip-on / laces)

SP / Supv. / Lounge Supv. y Jacket Purple y Short Skirt Midnight Blue y Blouse Purple Jacquard y Long Skirt Midnight Blue with Purple Lining (for SP & Lounge Supervisor) y Panty hose Sheer Charcoal Grey y Plain Black Shoes

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FP / Service Leader / GHA Supervisor y Jacket Asian style y Waistcoat with lapel y Trousers Midnight Blue y Shirt Long Sleeves White Buttoned Down (Short Sleeve for Ground Staff) y Tie Blue y CX Belt y Plain Black Shoes (slip-on / laces)

FP / Service Leader / GHA Supervisor y Jacket Red y Skirt Midnight Blue y Blouse Red Jacquard y Panty hose Sheer Charcoal Grey y Plain Black Shoes

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FA / CSO / GHA / BSO / RSO / Flight Dispatcher y Jacket Asian Style y Waistcoat with Lapel y Trousers Midnight Blue y Shirt Long Sleeves White Buttoned Down (Short Sleeves for Ground Staff) y Tie Grey y CX Belt y Plain Black Shoes (slip-on / laces)

FA / CSO / GHA / BSO / RSO y Jacket Red y Skirt Red y Blouse White Printed y Panty hose Sheer Charcoal Grey y Plain Black Shoes

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Maternity Pinafore for all uniform staff regardless of rank y Blouse White Printed (long / short sleeves) y Pinafore Midnight Blue y Panty hose Sheer Charcoal Grey or Black y Plain Black Shoes

Ambassador / Lounge Staff/Premium Service Team (for HKIA only) y Jacket Red y Long Skirt Midnight Blue with Red lining y Blouse Red jacquard y Panty hose Sheer Charcoal Grey y Plain Black Shoes

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Flying Guardian y Jacket Navy Blue y Blouse Plain White Jacquard y Slacks Navy Blue y Plain Black Shoes (provided by the wearer)

Ramp Staff / Flight Dispatcher y Jacket Red y Blouse White Printed y Slacks Red y Panty hose Sheer Charcoal Grey y Plain Black Shoes

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3.2.

Female Uniform Wearer Guide


Uniform is cut and designed to give a flattering tapered fit (i.e. not too tight or too loose) Must always be well pressed Must be clean and free of stains Name badge must be visible when in uniform at work Fasten the Wing to the tunnel on the jacket (ISD only) You are not permitted to appear in public wearing parts of the uniform with personal clothing, unless otherwise stated in specific department policies

Jacket y Collar is meant to stand up and should not lay flat. y Jacket should be worn fully buttoned up and must not be draped over the shoulders. y Sleeves should rest at the top joint of the wrist or thumb. y Sleeves should not be rolled back at any time. y Outer pockets are false, and the stitching must not be removed.

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Short skirt y Skirt length must be 3 cm (1 inch) from the knee cap. y Items such as key chains, pens or mobile phone straps should not be visible. y No visible panty line.

Blouse y Blouse collar must be visible when worn with the jacket.

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Undergarments y A white or skin-tone coloured brassiere must be worn at all times. No black, or dark coloured, brassiere should be worn under a white coloured blouse. y Thermal wear, if worn, must be a white or skin-tone colour.

Long Skirt y To be worn in First / Business Class Cabin. y To be worn at First Class Check-in, for Ambassador duties and in CX Lounge. y The slit may be adjusted from mid-thigh to mid-knee. y Hemline should be ankle length. y Items such as key chains, pens or mobile phone straps should not be visible. y Corsets, girdles or panty lines must not be visible.

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Maternity Pinafore y For maternity staff who are required to wear uniform while on duty. y Plain, dark or navy blue cardigan (selfpurchase) can be worn.

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Shoes y The style and design must conform to the corporate uniform guidelines for shoes. y Colour plain black leather. y Closed toe style. y Round/Square or semi-pointed (but not extremely pointed) are acceptable toe shapes. y The material must not be glossy or made of patent leather. y Low-heeled shoes must not be lower than 1.5 inches. y High-heeled shoes must not be higher than 2.5 inches. y The outer sole must not be thicker than 0.3 cm. y Female uniform staff will have a choice of wearing either high or low-heeled shoes on ground and outside the aircraft. Inflight shoe heels must be 1.5 inches high only (no higher or lower). y Shoes should always be in good condition (i.e. well polished, no scuff marks, heel lift intact). y For self-purchase & reimbursement procedures, please refer to Section 4 Uniform Shoes Policy.

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Handbag y To be used / carried whilst in uniform. y The strap may be adjusted to allow the handbag to be between the waist and hip level. y Only company-issued tags are to be used. y No other attachments are allowed on the handbag.

Panty hose y Sheer charcoal colour or charcoal grey. y To be free of runs and snags.

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Overcoat y May be worn with buttons undone. y Must not be draped over shoulders. y Jacket must be worn with overcoat. y Plain black or navy blue gloves without embroidery or designs may be worn (own purchase). y Plain black or navy blue long muffler / scarf may be worn (own purchase). y The wearing and carrying of an overcoat is optional.

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3.3.

Male Uniform Wearer Guide


Uniform is cut and designed to give a flattering, tapered fit (i.e. not too tight or too loose) Must always be well pressed Must be clean and free of stains Name badge must be visible when in uniform at work Fasten the Wing on the welt of the jacket (ISD only) You are not permitted to appear in public wearing parts of the uniform with personal clothing, unless otherwise stated in specific department policies

Jacket y Sleeves to rest at the top joint of thumb or wrist to expose the shirt sleeve edge. y To be buttoned up when worn without a waistcoat. y Button may be undone when worn with a waistcoat. y Asian style top button may be undone. y Western style bottom button may be undone.

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Waistcoat y Worn fully buttoned up; the last button may be left undone. y A good fit is when the elastic adjustment is not fully stretched.

Shirt y Worn fully buttoned up. y Shirt cuffs must be fastened at all times. y Sleeves must not be rolled up at any time.

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Undergarments y An undershirt is optional. y Must be plain and white. y Thermal wear if worn must be white or skin-tone in colour.

Tie y Worn at all times on duty, with the knot securely tied. y The tip must just touch the top of the belt buckle. y One silver, or gold, plain or CX logo tie pin / tie bar is allowed. y For safety reasons, Loading Officers are not required to wear a tie while in uniform whenever they are working on the Ramp. All other staff who need to be at the Ramp must keep the tie tucked into their safety vest at all times.

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Trousers & Belt y Length to break slightly on top of the shoes. y Items such as key chains, pens, or personal electronic devices should not be visible. y A Company-issued belt must be worn at all times.

Shoes y The style and colour must comply with company requirements. y Must be slip-on, or laced-up, black leather shoes with a round or square toe shape. y No boots, suede, patent leather, ornaments or studs are allowed. y Ensure shoes are well cleaned and polished. y Wearers are responsible for repairing the heel lift when it is broken or worn out. y HKG & Outports staff, please refer to Section 4 Uniform Shoes Policy.
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Socks y Colour Plain black / navy blue without logos or patterns. y Ensure your socks are long enough and do not reveal bare skin when seated, or when your legs are crossed.

Overcoat y May be worn with buttons undone. y Must not be draped over shoulders. y Jacket must be worn with overcoat. y Plain black, or navy blue, gloves without embroidery or designs may be worn (own purchase). y Plain black, or navy blue, long muffler / scarf may be worn (own purchase). y The wearing or carrying of an overcoat is optional.

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3.4.

Other Uniform Items

Anorak (for cold outports)

Safety Shoe

Safety Vest

y Applicable to ground staff who perform ramp and operational duties.

y Must be worn at all times when in the ramp area.

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3.5.
Driver

Other Uniform Staff

y Midnight-blue trousers y White shirt y Jacket Customer Services Assistant (HKIA) y Jacket y Midnight-blue trousers y White shirt y Anorak Uniform Store Officer y Midnight-blue trousers y White Shirt

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3.6.

Name Badge, Identification

3.6.1. Name Badge The name badge is a frame with paper insert which indicates a staff members name in English, along with other information such as Crew rank, job title, name in Chinese characters, and other native language ability. y Fasten the name badge to the tunnel, located on left side female jacket / blouse, or the left pocket welt of the male jacket.

ISD name badge z z z Name Language (applicable to some language only) Title

APT / HKIA / R & T outport / CGO name badge z z z Name in English Name in Chinese (if applicable) Title

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HKO name badge z z Name in English Name in Chinese

APT Outport name badge z z z Name Language ability Title

Badge for GHA not wearing CX uniform

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3.6.2. Name Badge Title for Different Departments Department ISD Title Inflight Management Performance & Development Executive Attendance Management Executive Learning & Development Executive Inflight Service Manager Senior Purser Purser Flight Attendant Airport Services Manager Manager On Duty Supervisor Service Leader Customer Services General Manager Asst to General Manager Duty Airport Services Manager Manager Manager On Duty Assistant Manager Senior Supervisor Supervisor Staff Coordinator Coordinator Service Leader Customer Services Baggage Services Service Ambassador Trainee
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Airports

HKIA

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Department Cargo

Title Cargo Cargo Cargo Cargo Duty Manager Supervisor Duty Officer Officer

R & T (outport)

Reservations Sales Manager Customer Sales Manager Asst Reservations Sales Manager Asst Customer Sales Manager Reservations Sales Supervisor Customer Sales Supervisor Reservations Sales Officer Customer Sales Officer

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3.6.3. Identification Card (CXID Card / Airport Permit) All uniform staff must observe the following when wearing their CXID card / Airport Permit. y Remove any unconcealed neck chains to avoid causing injury while carrying out duties on ground or onboard the aircraft. y Use a plain black leather or clear plastic holder. Bead chains issued by Security Department, or Cathay Pacific ID strap with safety buckle may be worn. y The wearing of crystal, pearl beads or fancy straps to hold ICAO / CXID card or Airport Permit is not permitted.

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3.7.

Accessories

Uniform staff shall be required to remove any items of jewellery that are considered inappropriate, unsuitable or excessive. 3.7.1. Ring (Male & Female) y Two rings of simple and elegant design may be worn. y Size of the rings should be small to moderate. y Thumb rings, or plastic rings are not allowed. y No colourful rings with fancy stones and sharp edges. 3.7.2. Bracelet/Bangle (Female) y One gold, white gold or silver bracelet or bangle (not more than 1.5 cm in width) may be worn. y One small charm of silver, gold, white pearl, emerald, jade, diamond, ruby or sapphire may be attached to the bracelet. The setting must not exceed 2 cm in diameter. y Single-coloured wrist beads made of wood, precious or semi-precious stones, crystal, or pearl, of not more than 1 cm in diameter are permitted. y Friendship, thread, leather and plastic bands are not allowed. 3.7.3. Bracelet/Bangle (Male) y One gold, white gold or silver bracelet / bangle (not more than 1 cm in width) with no attachments / charms may be worn. y Single-coloured wrist beads made of wood, precious or semi-precious stones, crystal, or pearl, of not more than 1 cm in diameter are permitted. y Friendship, thread, leather and plastic bands are not allowed.

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3.7.4. Necklace and Pendant y Should not be visible whilst in uniform. 3.7.5. Tie pin / clip y Cathay Pacific tie pin may be used. y One gold, white gold or silver tie pin of plain design, with no ornaments, may be worn. 3.7.6. Earrings y Simple, elegant designs. y Stud earrings up to 1 cm in diameter. y Small loop style earrings, either plain or with precious or semi-precious stone settings up to 1 cm diameter. y Dangling earrings, or attachments up to 1 cm. y Only one pair of identical earrings; one on each earlobe. y Earrings are not allowed for male staff. Note: Nose, tongue studs and anklets are not allowed.

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3.7.7. Wristwatches y Metal, plain leather, solid colour plastic straps are allowed. y Width, length, and diameter of the watch face up to 4 cm. y Cartoon characters / idols are not allowed. y Multi-coloured straps are not allowed. y Plastic watches are not allowed. 3.7.8. Eyewear y Plain, simple, classic, smart elegant frame or frameless design with clear lens is allowed. y Extreme, fanciful, avant-garde style (stones / pattern / logo) on frames and arms is not allowed. y A solid, dark, single-coloured frame or metal frame is allowed. y Sunglasses may be worn when working outdoor in ramp areas and travelling on public transport to and from work. The style should be conservative. y Spectacles / Sunglasses resting on the head whilst in uniform is not permitted. y Spectacle chains are not allowed. y Cosmetic coloured contact lenses (such as green, brown, purple, grey and blue) are not allowed.

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Dos

Donts

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3.7.9. Use of Cell-phone / Personal Media Player whilst in Uniform y Must not be used when passing through Immigration and Customs. y Compliance is required regarding the restriction on using cell-phones in the Customs, Immigration & Quarantine areas of airports, where applicable. y Cell-phones and earpieces may be used for operational reasons. y The use of earpieces for cell-phones and Personal Media Players is allowed on public transport but not while on duty.

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3.8.

Uniform Care

y It is the wearers responsibility to ensure that all uniform items are clean and kept in good condition. y Do not spray fragrances directly on any of the uniform garments. y In Hong Kong, all uniform garments, except aprons, may be sent to Vogue Laundry. 3.8.1. Uniform Care Instructions for Male Staff Uniform

ITEMS Western Navy Jacket / Navy Waist Coat / Asian Jacket / Waist Coat / Trousers Shirt

FABRICS MATERIAL 65% wool 35% polyester

CARE INSTRUCTIONS y Dry clean only and warm iron

90% cotton 10% polyester

y Hand or machine wash at 30C and warm iron y No bleach y Dry clean only and low iron y Dry clean only and low iron

Tie Overcoat

100% silk 80% wool 20% polyester

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PART 3 UNIFORM

3.8.2. Uniform Care Instructions for Female Staff Uniform

ITEMS Midnight Blue Jacket / Midnight Blue Blouse / Midnight Blue Short Skirt / Long Skirt Purple Lining / Long Skirt Red Lining Purple Jacket / Red Jacket / Short Navy Skirt / Short Red Skirt / Slacks Purple Blouse / Red Blouse / White Printed Blouse

FABRIC/ MATERIAL 100% polyester satin back crepe

CARE INSTRUCTIONS y Dry clean only y Low iron

70% wool 30% polyester

y Dry clean only y Low iron

100% polyester

y Hand or machine wash at 30C y Low iron y Dry clean y No bleach

Overcoat Apron

80% wool 20% polyester 65% cotton 35% polyester

y Dry clean only y Low iron y Hand or machine wash y Low iron

Note: Replacement charges will be imposed due to inappropriate handling and laundering. For outport staff, dry cleaning allowance is subject to local ports discretion.

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y When applicable, laundry allowance will be included in the outport allowance for Cabin Crew.

3.9.

Uniform Security

All uniform staff must safeguard all uniform items at all times. Under no circumstances should uniform / accessories be loaned, given or sold to unauthorized parties. Disciplinary action will be imposed in accordance with the Corporate Disciplinary & Grievances Policy. The company reserves the right to charge for replacements for items lost or damaged due to the negligence of an individual. y Report lost uniform items to police y Contact departmental Uniform Coordinator for replacement authorization y Pay and collect replacement uniform from Uniform Services

3.10. Issuing & Returning of Uniform


y Staff on no pay leave, sick leave or maternity leave must retain their uniform items. y Staff must also return all uniform items when there is a change of design, if they are being promoted to a higher rank, or upon leaving the company.

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PART 4 UNIFORM CORPORATE POLICY GROOMING & UNIFORM SHOES POLICY

4. UNIFORM SHOES POLICY


4.1. Female Staff in Hong Kong

Female uniform staff have the choice of purchasing their own uniform shoes provided that the style conforms with the specified guidelines (refer to P.28) from any shoe outlet they choose, anywhere in the world OR they can purchase shoes from one of CXs preferred suppliers. The maximum reimbursement will be HK$300 per pair, or equivalent. Refer to the last part of this section for guidelines on selecting appropriate shoes. 4.1.1. Entitlement Two pairs of shoes every 18 months. 4.1.2. CX Preferred Suppliers in HKG Female uniform staff may wish to buy their shoes from CXs preferred suppliers. These suppliers have agreed to carry a selection of shoes in styles and designs that meet CX uniform standards. Tests and trials have been conducted on the shoes provided by the suppliers, in consultation with a podiatrist.

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4.1.3.

Obtaining Uniform Shoes (HKG Female Uniform Staff)

Female uniform staff are to approach the Uniform Services to check their entitlement for shoe replacement. Upon confirmation of entitlement, Uniform Services will issue a shoe entitlement confirmation slip (refer to Attachment A) together with a Terms and Conditions slip (refer to Attachment B) and list of addresses of preferred suppliers. 4.1.4. Purchasing from CXs Preferred Suppliers y Staff are to show their CXID card / ICAO Crew card when purchasing from CXs preferred suppliers in order to get a special rate. y Suppliers will have a stock of CXs preferred styles in their shops for staff to select from. If they do not have the required size, staff can either wait for the size to be ordered, or purchase from other suppliers. Note: New recruits in ISD or HKIA will wear their uniform during training. A letter will be issued for them to show the preferred shoe suppliers in lieu of a CXID card (which would not yet be ready). 4.1.5. Purchasing from Other Sources y Staff may choose to buy from other shops, providing their shoes meet the specified guidelines listed in Section 3. 4.1.6. Reimbursement Process y Staff are required to submit the receipt together with the confirmation slip for reimbursement. y Reimbursement must be made within 2 months of the date of issue of the confirmation slip. Machine-printed receipts should be submitted, as cash memos / handwritten / photocopy receipts are not accepted for reimbursement.

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Cabin Crew

y Drop the original receipt together with the confirmation slip into the box provided at the Cosmetics Counter (or at your base office). Staff must keep their own copy for future reference. y Reimbursement will be made through the staff members salary account (for outport bases, this will be arranged locally and the uniform section will forward the slip to the Base Manager / Executive). B HKIA Staff

y HKIA staff are to present the original receipt and confirmation slip to the Logistics and Support Office for reimbursement to their salary account. C Other Female Staff in Hong Kong

y Refer to your Department Uniform Co-ordinator. Information on the refund process will be made accordingly.

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4.2.

Female Staff in Outport

Outport staff can buy their shoes locally, or from anywhere around the world, provided they meet CX specified standards. Any outport staff who have difficulty obtaining appropriate shoes locally (within the maximum allowance of HK$300 or equivalent) may contact their local Uniform Coordinator, who will send a request to Uniform Services for processing. Uniform Services will arrange for Dr. Kong uniform shoes to be sent to them. There will be no size change allowed after receiving the shoes. The following options are also available at outports where the HK$300 or equivalent budget cannot be met for self-purchase shoes: y The staff member may still opt to take the HK$300 or equivalent for selfpurchase from the port Uniform Co-ordinator. y Outport Uniform Co-ordinators will continue to source a local shoe supplier that fits the budget. Information will be passed on to local staff accordingly. y Outport uniform staff may also purchase their uniform shoes in HKG, with our preferred suppliers, while they are here for training or leisure. They may directly proceed to our preferred supplier and show their CXID card, then select shoes from our preferred styles. They must check their shoe replacement entitlement with their Uniform Co-ordinator beforehand. The uniform staff will have to pay for the shoes, keep the receipt, and claim reimbursement in their home port. y Female uniform staff are to contact their local Uniform Co-ordinator to check their entitlement. They can purchase their shoes the same way as female HKG uniform staff. 4.2.1. Reimbursement Process y Female outport uniform staff are to present the original receipt and confirmation slip to the local Uniform Co-ordinator. y The Uniform Co-ordinator will arrange for reimbursement according to local practice.
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4.2.2. Amount of Reimbursement y The maximum reimbursement is HK$300, or the actual amount if below HK$300.

4.3.

Selecting Guidelines

It is important to select shoes that are comfortable and appropriate for the shape of your feet and the way you walk. It is best to try on a variety of shoes to get a feel for which are the most comfortable. Move around in the shoes and see how they feel when standing and walking. The following points may be helpful when selecting shoes: y The shoe should have good arch support. y The arch of the foot should rest perfectly on the shoe. y Dont rely on the shoe to stretch some shoes dont. y Toes should not press against the leather when you are standing up. y For the best fit, try shoes on in the evening when your feet have spread. y Wear stockings while trying on shoes. y Soft, slip-resistant and flexible soles are essential; avoid thin soles. y A wide heel is important; stiletto styles are bad for the feet and back. The heel area should be firm and strong. y A deep, reinforced toe box is important to avoid pressure on toenails. The toes should be able to wriggle freely inside the shoe. y Shoes shouldnt be too narrow, but should fit the width of the feet comfortably. y There should be a thumb-widths space between the tip of the shoe and the end of the longest toe. y Shoes should be lightweight. y The upper leather material should be flexible.

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4.4.

Male Staff in Hong Kong

Hong Kong male uniform shoes are provided by appointed shoe supplier. Staff may choose from the pre-selected styles approved by CX. Note: Reimbursement for self-purchase uniform shoes is not applicable. 4.4.1. Entitlement Two pairs of shoes every 18 months. 4.4.2. Obtaining Uniform Shoes for HKG Male Uniform Staff Staff are to approach Uniform Services to check their entitlement for shoe replacement. Upon confirmation of entitlement, Uniform Services will issue a shoe entitlement confirmation slip (refer to Attachment C) together with a slip Terms and Conditions (refer to Attachment D). Note: New recruits in ISD and HKIA will wear their uniform during training. A letter will be issued for them to show the CX appointed shoe supplier to obtain their uniform shoes in lieu of CXID card (which would not yet be ready).

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4.5.

Male staff in Outport

Staff are required to contact their local Uniform Co-ordinator to check their entitlement. 4.5.1. Reimbursement Process y Staff are to present the receipt and confirmation slip to the local Uniform Co-ordinator. y The Uniform Co-ordinator will arrange for reimbursement according to local practice. 4.5.2. Amount of Reimbursement y The maximum reimbursement is HK$400, or the actual amount if below HK$400.

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Attachment A REPORT ID: UCS CATHAY PACIFIC AIRWAYS LTD. UNIFORM CONFIRMATION SLIP PAGE 1 DATE: 18/07/08 MR NO: Q28036

ERN DEPT STATION

: 105057G : ISD : HKG

LAST NAME FIRST NAME OTHER NAME TITLE

: : : : FLIGHT ATTENDANT RTN QTY TM# OLD NEW RTN SIZE

ITEM CODE DKHH

DESCRIPTION F HIGH HEEL SHOES

SIZE PS

ISS QTY 1

REQUESTER : _________________

SERVER : PSDMKC

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Attachment B FEMALE SELF-PURCHASE UNIFORM SHOES CONFIRMATION SLIP TERMS & CONDITIONS: A self-purchase shoe confirmation slip must be obtained from Uniform Services before you make any purchase of uniform shoes; The shoe confirmation slip is valid for two months from the date of issue; The shoe confirmation slip must not be discarded even if expired and must be returned to Uniform Services for re-issue or re-validation; In case of loss of the shoe confirmation slip, please email Ms Connie Chan (ISDCOYC); the checking process will take at least 2 weeks; For Base Crew, HKIA, CGO, FOP and HKG RES. & TKTG staff, please approach your relevant department, Base Executive / Co-ordinator for the re-issue of the shoe confirmation slip; Your CXID / ICAO Crew Card must be shown if shoes are purchased from the companys preferred list; a medical card is not accepted for identification; The re-issue of the shoe confirmation slip will not be back-dated and will take effect from the date of re-issue; Reimbursement will take at least two months and will be credited to your salary bank account; A shoe receipt and shoe confirmation slip are to be submitted for reimbursement within two months from the date of issue of confirmation slip; A cash memo or self-written receipt will not be accepted for reimbursement; The name, address and telephone number of the shop must be shown on the receipt;
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The purchase of uniform shoes is solely for uniform usage and is to be worn for duty; Any shoes purchased not meeting uniform shoe standards, or not for uniform usage, will not be reimbursed; The maximum reimbursement for female self-purchase shoes is HK$300, or the actual amount if below HK$300.

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Attachment C REPORT ID: UCS CATHAY PACIFIC AIRWAYS LTD. UNIFORM CONFIRMATION SLIP PAGE 1 DATE: 18/07/08 MR NO: Q28036

ERN DEPT STATION

: 105057G : ISD : HKG

LAST NAME FIRST NAME OTHER NAME TITLE

: : : : FLIGHT ATTENDANT RTN QTY TM# OLD NEW RTN SIZE

ITEM CODE MLUS

DESCRIPTION

SIZE

ISS QTY 1

MALE LACED UP SHOES PS

REQUESTER : _________________

SERVER : PSDMKC

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Attachment D MALE UNIFORM SHOES REDEMPTION TERMS & CONDITIONS The shoe redemption form is valid for one month from the date of issue; An expired shoe redemption form must be returned to Uniform Services for re-issue or re-validation; In the case of loss of the shoe redemption form, please report this to Uniform Services; the checking process will take two weeks for reissue; There will be no back-dating, even if you did not redeem your uniform shoes; The re-issue of the shoe confirmation slip will not be back-dated and will take effect from the date of issue; Your CXID / ICAO Crew Card must be shown before redemption of your uniform shoes from listed shops; a medical card is not accepted for identification; The redemption of uniform shoes is solely for uniform usage and is to be worn for duty. The redemption offer must not be given to a friend/colleague (i.e. another person); The appointed shoe provider reserves the right of the redemption of the uniform shoes.

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PART 5 CONDUCT WHILST CORPORATE POLICY GROOMING & UNIFORM IN UNIFORM

5. CONDUCT WHILST IN UNIFORM


The appearance and behaviour of uniform staff may influence the perception of the company by the public. It is essential that ones bearing is maintained. It is therefore important that we carry ourselves in a professional manner, so as to maintain our corporate image and the good reputation of the airline. Uniform staff shall exercise good manners, courtesy and present a professional image at all times.

5.1.

Manner of Speech

When talking: y Refrain from loud laughter or shouting in view of passengers. y Be courteous and avoid being loud. y Avoid using objectionable words. y Do not converse with each other in a language which may be unknown to others present. Be cautious of your environment when conversing about company business or sensitive internal matters. Note: Using a personal cell-phone while on duty or while walking to and from the aircraft should be kept to a minimum, unless on duty for Airport staff. The phone should be set to silent / vibrate mode.

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5.2.

Deportment
Talk loudly on a cell-phone; Take off shoes, put feet up on the seat in front; Let hair down; Apply makeup / nail polish; Drink or eat.

Uniform staff travelling on public transport, must not:

5.3.

Smoking

Smoking is only allowed in designated smoking areas in the work place. Note: Staff with direct customer contact should be aware that smoking may be offensive to others and therefore you are advised to use mouth fresheners, mint candies or an oral rinse after smoking.

5.4.

Food

y Food may sometimes unknowingly be flavoured with garlic; therefore a breath freshener should be carried and used as necessary to keep breath fresh. y Uniform staff are not to be seen eating or drinking when in contact with passengers. y Do not chew gum whilst in uniform.

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5.5.

Alcohol

Consuming alcoholic beverages whilst in uniform is not allowed.

5.6.

Restaurant & Cafs and public areas

Uniform staff should behave in a manner described in the first part of this section.

5.7.

Company External Events

Uniform staff should behave in a manner described in the first part of this section.

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PART 6 SPECIFIC POLICY FOR CABIN CREW CORPORATE POLICY GROOMING & UNIFORM

6. SPECIFIC POLICY FOR CABIN CREW


6.1. Male - Jacket and Waistcoat
y White shirt and tie may be worn when travelling to and from work in HKG only. y While boarding / disembarking passengers, a jacket must be worn. y During meal service, all male Cabin Crew must wear a waistcoat. y At outport, jackets must be worn at all times in the hotels, or within the airport vicinity.

6.2.

Female - Jacket

y Ex-Hong Kong from 1 October to 30 April. y Flights to Australia, New Zealand and South Africa from 30 April to 1 October. y Flights to Middle East destinations (jacket must be worn within the airport vicinity). y At all times to Europe, Canada and the United States. y While boarding / disembarking passengers, or during specified periods at the discretion of the ISM. y Jacket with name badge may be worn during meal service.

6.2.1. Long Skirt y In First Class / Business Class: Mandatory for Senior Purser. y Long Skirt must be carried at all times in case of position switch. y To be worn prior to passenger boarding and may be changed before decent. 6.2.2. Shoes y Choice of either high or low heeled shoes on ground, outside aircraft.

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y Inflight, shoe heels must only be 1 inches high, and must not be higher or lower. 6.2.3. Smock y Must be carried at all times (BCs). y Wearing an apron in Economy Class for FPs and BCs is at ISMs discretion. y Transfer the name badge, recognition pin to Smock if worn.

6.3.

Self-Purchase Cardigan

All self-purchase purchase cardigans should be worn under the jacket and must not be visible.

6.4.

Wing / Recognition Pin

Only company-issued and / or approved pins can be worn on the uniform. Fasten recognition pin on top of the wing (on jacket)

6.5.
y y

Accessories

Wristwatches must be worn with uniform. Bracelet charms must not fall onto food during meal services.

6.6.

Overcoat

To protect your health and well being, it is recommended that you bring along your overcoat when you fly to specific ports. Recommended guidelines may be found in the Port & Route information below.

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6.6.1. Timetable for Autumn / Winter period in different countries EUROPE AMS FRA LON PAR ROM -------------------------15 OCT TO 30 APR 15 OCT TO 30 APR 15 OCT TO 30 APR 15 OCT TO 30 APR 15 OCT TO 30 APR

MIDDLE EAST / INDIA / PAKISTAN BAH DXB RUH DEL KHI -------------------------15 DEC TO 15 FEB 15 DEC TO 15 FEB 15 DEC TO 15 FEB 15 DEC TO 15 FEB 15 DEC TO 15 FEB

AUSTRALIA AND NEW ZEALAND ADL BNE CNS PER MEL SYD AKL -----------------------------------01 JUL TO 30 AUG 01 JUL TO 30 AUG 01 JUL TO 30 AUG 01 JUL TO 30 AUG 01 JUL TO 30 AUG 01 JUL TO 30 AUG 01 JUL TO 30 AUG

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CANADA YVR YYZ ----------01 NOV TO 15 APR 15 OCT TO 15 APR

UNITED STATES LAX SFO NYC ANC ASIA TPE NGO FUK OSA TYO SEL SPK PEK SHA ---------------------------------------------01 DEC TO 28 FEB 01 DEC TO 31 MAR 01 DEC TO 31 MAR 01 DEC TO 31 MAR 01 DEC TO 31 MAR 01 OCT TO 30 APR 01 OCT TO 30 APR 01 OCT TO 30 APR 01 OCT TO 30 APR --------------------01 DEC TO 28 FEB 01 DEC TO 28 FEB 01 OCT TO 30 APR 01 OCT TO 30 APR

SOUTH AFRICA JNB -----01 JUL TO 30 SEP

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6.7.

Luggage

It is the responsibility of each Cabin Crew member to ensure that luggage is not left unattended in hotel lobbies, the airport, or on public transport. A replacement fee will be charged for the loss of any unattended Crew baggage. y The overnight bag, garment bag, suitcase and handbag are part of the uniform and should ONLY be used for duty and not for leisure travel. y Luggage must be properly identified with company-issued luggage tags. y All check-in luggage must have yellow Crew tags attached. y No ornaments or ribbons are to be attached.

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Note: small crew tag is for handbag and garment bag large crew tag is for overnight bag and suitcase

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6.7.1. Garment bag y May be used on all flights. y May be used alone for overnight flights. y Do not overstuff the garment bag.

6.7.2. Overnight bag y May be used on all flights. 6.7.3. Suitcase y To be used on long-haul and homeport flights. y A simple black strap, without logos or text, may be used to secure your suitcase. Repairing Luggage Cabin Crew may bring damaged luggage (overnight bag / suitcase) to Uniform Services for repairs. A number will be issued for repair luggage. Maximum 80 pieces can be repaired per day. If the quota is full, the damage luggage may need to be left for at least a week to be repaired. An overnight bag / suitcase will be provided on a loan basis to Cabin Crew from the recycle pool (if available) for the duration of the repair. Note: y The 3-year warranty period effective from the date of issue will cover repair charges. F/As will be charged for repair costs after the expiration of the warranty period.

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y The replacement period for the Overnight Bag and Suitcase is at least 5 years. Damaged baggage under 5 years will be replaced from the recycle pool.

6.8.

Strapping (Bandages & Guards)

Wearing strapping such as wrist, ankle or knee guards may be perceived by passengers that the Crew member is not actually ready for work. Any strapping worn by Cabin Crew should not be visible whilst in uniform.

6.9.

Identification Card

For all Australian ports, Cabin Crew must wear / display their ICAO Crew card with a bead chain when the aircraft is on ground.

6.10. Alcohol
y Cabin Crew are not allowed to consume alcohol whilst wearing company uniform and when travelling on the Crew bus. Offenders will be subject to immediate dismissal. y Alcoholic drinks should not be consumed under 10 hours before scheduled departure time (this also apply to Duty Travel Cabin Crew).

6.11. Uniform Guidelines at Outports


Cabin Crew are permitted to take meals while in uniform in crew hotel coffee shops/restaurants before or after flights. Cabin Crew are not to be seen wearing company clothing at outports, except within airport vicinity. Cabin Crew are allowed to use the company issued shoes and overcoat only at outports. Base Crew are allowed to use the sane during their layover in HKG.

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6.12. General Deportment - Dos & Donts


6.12.1. General Deportment Dos

Sit with legs closed

Polish shoes regularly to keep them in good condition

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6.12.2. General Deportment Donts

Read a newspaper in a Crew seat in uniform

Sit with legs apart

Clip a pen on the blouse

Hang the jacket on a Crew seat

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PART 6 SPECIFIC POLICY FOR CABIN CREW

6.13. Uniform Entitlement and Replacement for Female Cabin Crew


ISM Items Initial Issue Midnight Blue Blouse Midnight Blue Short Skirt Midnight Blue Jacket Purple Jacket Purple Lining Long Skirt Blue Short Skirt Purple Jacquard Blouse Red Jacket Red Short Skirt Red Jacquard Blouse White Printed Blouse 4 3 4 3 5 3 2 4 2 2 2 3 2 1 2 1 3 2 Replacement SENIOR PURSER Initial Issue Replacement FLIGHT PURSER Initial Issue Replacement FLIGHT ATTENDANT Initial Issue 18 18 18 18 18 18 Replacement

REPLACEMENT FREQUENCY (months)

3 2 1 2 3 1 2

18 18 18 18 18

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ISM Items Initial Issue Smock Shoes Panty Hose* Overcoat# Handbag Overnight Bag Garment Bag Suitcase Wings Name Badge Laundry Bag Baggage Tag 1 45 1 1 1 1 1 1 2 1 2 1 45 1 1 1 1 1 1 1 Replacement

SENIOR PURSER Initial Issue Replacement

FLIGHT PURSER Initial Issue 3 2 1 45 1 1 1 1 1 1 1 Replacement

FLIGHT ATTENDANT Initial Issue 3 1 45 1 1 1 1 1 1 2 1 2 2 1 45 1 1 1 1 1 1 1 Replacement

REPLACEMENT FREQUENCY (months) 18 9 18 5 YRS 18 5 YRS 18 5 YRS 18 18 one-off item applicable to HKG only 18

1 45 1 1 1 1 1 1 2 1 2

1 45 1 1 1 1 1 1 1

1 45 1 1 1 1 1 1 2 1 2

Handbag Tag 2 2 2 2 18 * Staff can choose to receive 45 pairs of panty hose or 5 pairs of support hose (1 pair of support hose for every 9 pairs of panty hose). # For Hot Ports-based Crew operating short-haul flights, the overcoat is on loan basis with prior approval from Assistant Manager - Uniform & Grooming Standards.

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PART 6 SPECIFIC POLICY FOR CABIN CREW

6.14. Uniform Entitlement and Replacement for Male Cabin Crew


Item ISM SENIOR PURSER/ FLIGHT PURSER/ FLIGHT ATTENDANT REPLACEMENT FREQUENCY (months) effective Jan 2005 Initial Issue Western Jacket Waistcoat Asian Jacket Summer Trousers Shirt (L/S) Belt Shoes Tie Overcoat# Overnight Bag Garment Bag Suitcase Wings Name Badge Laundry Bag 3 5 1 1 2 1 1 1 1 1 2 1 2 5 1 1 2 1 1 1 1 1 1 1 2 2 Replacement 1 1 2 2 3 5 1 1 2 1 1 1 1 1 2 1 1 1 2 5 1 1 2 1 1 1 1 1 1 1 Initial Issue Replacement 18 18 18 18 18 18 9 18 5 YRS 5 YRS 18 5 YRS 18 18 one-off item applicable for HKG only

Baggage Tag 2 1 2 1 18 # For Hot Ports-based Crew operating short-haul flights, the overcoat is on loan basis with prior approval from Assistant Manager Uniform & Grooming Standards.
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CORPORATE POLICY GROOMING & UNIFORM

PART 7 MANAGEMENT FLYING

7. MANAGEMENT FLYING
This programme is designed to provide management staff with an opportunity to: y Familiarize themselves with the job function of Cabin Crew and understand their needs. y Gather first-hand experience and information on Crew and passenger responses to the Companys product and service procedures. y Identify areas for improvement in order to achieve CXs vision to be the worlds best airline. Note: All Management Flyers wear a Flight Attendant uniform.

7.1.
Item

Uniform Entitlement for Male Management Flyer


Entitlement 1 1 1 2 1 1 1 1 1 1

Asian Jacket Trousers Waistcoat Shirt Tie Belt Name Badge Wings Garment Bag Laundry Bag

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7.2.
Item

Uniform Entitlement for Female Management Flyer


Entitlement 1 1 2 1 9 pairs 1 1 1 1

Red Jacket Red Short Skirt White Printed Blouse Apron Panty Hose Name Badge Wings Garment Bag Laundry Bag

The following items can be borrowed from the uniform section recycle pool when needed: y Overcoat y Overnight bag y Suitcase y Handbag (female Crew) Both male and female shoes are not provided.

Name Badge

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PART 8 SPECIFIC POLICY CORPORATE POLICY GROOMING & UNIFORM FOR HKIA

8. SPECIFIC POLICY FOR HKIA


8.1. Uniform & Grooming Guide

Female Long skirt for Premium Service Team (PST) Staff performing the following duties must wear a long skirt: y First Class Check-in y Lounge reception in The Wing, The Pier & The Arrival Male Jacket for Premium Service Team (PST) y At all times, a jacket must be worn by male staff at HKIA for Lounge and VIP handling. y Male staff working at the First Class Podium and First Class Check-in counters must wear a jacket at all times, except during the hot summer season (i.e. July to September only), when they may choose to wear either the jacket or waistcoat only.

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Bags y The black document bag issued by the Department may be carried within the PTB, ITCI or Sky Pier. It can have one company-produced name tag for identification. y The black document bag must not be used to replace the Company handbag when travelling to and from work in uniform, or to and from CX City. y One extra bag a black-coloured, simple design bag with no logo and text is allowed in addition to Company handbag and black document bag. y Bags purchased from the CXcitement Shop are not part of the standard uniform and must not be used whilst in uniform. y Male staff may carry either a bag or a backpack, in black colour and of simple design. When a backpack is used, only one strap is allowed to go over the shoulder; securing with two straps over the body is not allowed when travelling to and from work in uniform, or to and from CX City. Nails y Nail polish is optional. Shoes y Female staff may wear either low or high heeled shoes. Others y Cell-phones provided by CX for duty purposes may be clipped onto trousers / slacks.

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8.2.

General Deportment - Dos & Donts

8.2.1. General Deportment - DOs

Full set of uniform with document bag

Shoulder strap must be properly carried on the shoulder

Stand up straight

Sit straight

Open-palm to invite passengers to check-in / board

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Proper way to carry the uniform handbag

A personal, dark-colour, plain and simple design bag is allowed

Male staff with back pack

Bag with CX-produced name tag

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8.2.2. General Deportment Donts

Cross arms

Drinking in view of public

Appling make-up in view of the public

No other forms of decoration can be hung on the document bag

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Laying back on the chair

Gossiping behind the passenger

Inappropriate hand gestures

Not standing straight

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Standing on the baggage belt

Elbow(s) on the desk

Male staff with both hands inside pockets

Inappropriate way to carry the document bag

Inappropriate way to carry the document bag

Male staff with backpack, using both straps over shoulders

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9. SPECIFIC POLICY FOR AIRPORT STAFF


9.1. Uniform & Grooming Guide

Jacket & Waistcoat y Airport male staff may choose to wear both the jacket and waistcoat, or a jacket or waistcoat only. y Male staff working at the First Class check-in counters must wear a jacket at all times. y The wearing of a jacket and waistcoat is optional for ramp duty staff. Jacket on or off policy Applicable to staff working at check-in counters and boarding gates both male and female. y Male staff may wear either jacket or waistcoat. y The wearing of a jacket for female staff is at the discretion of the Manager on Duty or Supervisor Long Skirt y Mandatory for Ambassadors and lounge staff. y CSO at the First Class counter may choose to wear a long or short skirt.

Handbag y To be carried when in uniform. y You must not carry a personal handbag when in uniform.

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Safety Vest y For safety reasons, all staff at the ramp/apron area are required to wear a safety vest and safety shoes. Slacks y Slacks should be worn at the ramp area only. Standard of Dress y When staff are travelling to or from work, or are taking a break during work hours at the Airport, they must either wear their complete uniform or their own clothing. For other off-duty periods, no uniform items should be worn. y Staff working outdoors are allowed to wear sunglasses. y Mobile phones provided by CX for duty purposes may be clipped on to uniform trousers / slacks. y Female staff may wear either high or low heeled shoes. Non Core Items To cope with local weather conditions, staff who require any of the noncore uniform items listed below must purchase them locally. The design must be simple. Gloves --- plain black / navy Rain boots --- plain black / navy Snow boots --- plain black / navy Scarf --- plain black / navy wool Snow pants --- plain black / navy (cold ports only)

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Nails y Nail polish is optional.

9.2.
1.

Acting Uniform Guidelines


Temporary Acting

y Staff who are assigned for acting positions should wear the uniform applicable to their own ranking: y Acting capacity should be reflected on the name badge; y No need to change uniform during acting period. 2. Permanent Acting

y Staff performing a senior function on a permanent basis as part of the port operation structure (e.g. CSO performing a supervisory duty, supervisor as MOD); y Staff should wear the type of uniform and name badge applicable to the functions that they are performing (e.g. Supervisor in MOD uniform).

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9.3.

General Deportment Dos & Donts

9.3.1. General Deportment Dos

Full set of uniform with document bag

Shoulder strap must be properly carried on the shoulder

Stand up straight

Sit straight

Invite passenger for check in / boarding with an open palm

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Proper way to carry uniform handbag

A personal bag of dark colour, with plain and simple design is allowed

Smoking at designated area

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9.3.2. General Deportment Donts

Cross arms

Drinking in view of public

Not standing straight

Standing on the baggage belt

Laying back on the chair

Elbow on the desk

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Gossiping behind a passenger

Inappropriate hand gesture

Applying make-up in view of public

No other forms of decoration can be hung on the document bag

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9.4.

Uniform Categories for Airport Staff

Effective 2005, uniform issuance will be based on Uniform category (A-N) in lieu of staff title. For all staff members, when ordering uniform the Uniform Co-ordinator needs only to provide Uniform Services with the staff name, ERN, uniform category, size and requested quantity. It is important for all Uniform Co-ordinators to familiarize themselves with the following uniform categories: 9.4.1. Uniform category chart Uniform Category A Description MOD Male Who to wear ASM MOD Supervisor performing a MOD role permanently CX titled Supervisor Staff performing a supervisor role permanently Core Uniform items Western jacket Waistcoat with lapel Burgundy tie Navy trousers White shirt Asian jacket Purple tie Waistcoat with lapel Navy trousers White shirt

Supervisor Male

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Uniform Category C

Description Service Leader Male -

Who to wear Titled Service leader CSO performing a team leader role permanently CX CSO working at GHA ports Dedicated pool works at FCL check-in counter / Lounge / Ambassador GHA supervisor performing a supervisor role CSO BSO Loading Officer -

Core Uniform items Asian jacket Waistcoat with lapel Blue tie Navy trousers White shirt

CSO Male

Asian jacket Waistcoat with lapel Grey tie Navy trousers White shirt

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Uniform Category E

Description MOD Female -

Who to wear ASM Titled MOD Supervisor performing a MOD role permanently CX titled Supervisors Staff performing a supervisor role permanently Supervisor working in the Lounge ONLY -

Core Uniform items Midnight-blue jacket Midnight-blue skirt Midnight-blue blouse with yellow collar Purple Jacket Purple jacquard blouse Navy short skirt

Supervisor Female

Supervisor Lounge

Purple Jacket Purple jacquard blouse Purple lining long skirt

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Uniform Category I

Description Supervisor Multi roles -

Who to wear Supervisor working equally at Check in counter / Gate / Lounge -

Core Uniform items Purple Jacket Purple jacquard blouse White printed blouse Navy short skirt Purple lining long skirt Red Jacket White printed blouse Red short skirt Red Jacket Red jacquard blouse Red lining long skirt

CSO Female

CSO BSO

CSO Lounge / Ambassador

Staff performing duties in the lounge or as an ambassador at Check-in counter

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Uniform Category L

Description Service Leader / FCL Checkin -

Who to wear Titled Service Leader CX staff performing a team leader role permanently CX CSO working at GHA ports CSO working at FCL Checkin counter GHA supervisor performing a supervisor role Dedicated pool works at both FCL Check-in counter and lounge / ambassador -

Core Uniform items Red Jacket Red jacquard blouse Navy short skirt

Premium Team

Red Jacket Red jacquard blouse Navy short skirt Red lining long skirt

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Uniform Category N

Description CSO Multi roles -

Who to wear CSO working in all areas (FCL Check-in counter, ambassador / lounge, ramp) -

Core Uniform items Red Jacket Red jacquard blouse White printed blouse Navy short skirt Red Skirt Red lining long skirt Slacks

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9.5.

Uniform Entitlement and Replacement for Airport Staff

Due to the different weather conditions in different regions, ports are now categorised as either hot or cold. Uniform entitlement varies according to the type of port. Hot ports are ports in India (Mumbai & Chennai), Sri Lanka, S.E. Asia, Vietnam (Ho Chi Minh only). Although considered hot ports, Dubai, Bahrain and Riyadh will be issued with overcoats or anoraks. Cold ports are ports in North America, Europe, Australia, New Zealand, N.E. Asia, South Africa, Delhi, Karachi, Vietnam (Hanoi), Hong Kong and China. 9.5.1. COLD PORTS ENTITLEMENT

Table 1.1 Category A / B / C / D ITEMS Initial Issue Asian Jacket Western Jacket Summer Trousers Winter Trousers Waistcoat White Shirt (L/S or S/S) Overcoat Shoes Tie Belt Name Badge Anorak* * AR 2 5 1 2 2 1 2 1 1 5 1 2 2 1 1 1 2 3 1 2 3 2 2 5 1 2 2 1 2 1 2 1 1 5 1 2 2 1 1 1 A Replacement Initial Issue 2 B/C/D Replacement 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 5 YRS 18 18 18 18 AR

For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.
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Table 1.2 Category E / F / H / I E ITEMS Initial Issue Replacement Initial Issue 2 3 F Replacement 1 2 2 2 5 3 1 4 2 2 5 3 18 18 18 18 Initial Issue 2 H Replacement 1 Initial Issue 2 I Replacement 1 REPLACEMENT FREQUENCY (in months) 18

Purple Jacket Navy Short Skirt Purple Lining Long Skirt Midnight-Blue Jacket Midnight-Blue blouse Midnight-Blue Short Skirt Purple Jacquard Blouse Overcoat Shoes (H/L) Panty Hose Name Badge Handbag Slacks* * AR 1 2 45 2 1 2 1 2 45 1 1 1

4 1 2 45 2 1 2

3 1 2 45 1 1 1

4 1 2 45 2 1

3 1 2 45 1 1

4 1 2 45 1 1 2

3 1 2 45 1 1 1

18 5 YRS 18 18 18 AR 18

For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 1.3 Category J / K / L J ITEMS Initial Issue 2 Replacement 1 Initial Issue 2 K Replacement 1 Initial Issue 2 3 3 2 2 4 4 1 2 45 2 1 2 3 1 2 45 1 1 1 1 2 45 2 1 1 2 45 1 1 1 2 45 2 1 2 1 2 45 1 1 1 2 3 4 3 L Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 5 YRS 18 18 18 AR 18

Red Jacket Navy Short Skirt Red Short Skirt Red Lining Long Skirt Red Jacquard blouse White printed Blouse Overcoat Shoes (H/L) Panty Hose Name Badge Handbag Slacks* * AR

For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 1.4 Category M / N ITEMS Initial Issue Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Overcoat Shoes (H/L) Panty Hose Name Badge Handbag Slacks* * AR 1 2 45 2 1 1 2 45 1 1 5 4 3 3 5 3 18 2 M Replacement 1 Initial Issue 2 N Replacement 1 REPLACEMENT FREQUENCY (in months) 18

5 1 2 45 2 1 2

3 1 2 45 1 1 1

18 5 YRS 18 18 18 AR 18

For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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9.5.2. HOT PORTS ENTITLEMENT Table 2.1 Category A / B / C / D ITEMS Initial Issue Asian Jacket Western Jacket Summer Trousers Waistcoat White Shirt (L/S or S/S) Shoes Tie Belt Name Badge 2 3 2 5 2 2 1 2 1 2 1 5 2 2 1 1 3 2 5 2 2 1 2 2 1 5 2 2 1 1 A Replacement Initial Issue 2 B/C/D Replacement 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 18 18 18

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Table 2.2 Category E / F / H / I E ITEMS Initial Issue Replacement Initial Issue 2 3 F Replacement 1 2 2 2 5 4 2 4 3 2 5 3 Initial Issue 2 H Replacement 1 Initial Issue 2 I Replacement 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18

Purple Jacket Navy Short Skirt Purple Lining Long Skirt Midnight-Blue Jacket Midnight-Blue blouse Midnight-Blue Short Skirt Purple Jacquard Blouse Shoes (H/L) Panty Hose Name Badge Printed Scarf Handbag Slacks* * AR 2 45 2 2 1 2 2 45 1 1 1 1

4 2 45 2

3 2 45 1

4 2 45 2

3 2 45 1

4 2 45 2

3 2 45 1

18 18 18 18 18

1 2

1 1

1 2

1 1

AR 18

For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 2.3 Category J / K / L J ITEMS Initial Issue 2 Replacement 1 Initial Issue 2 K Replacement 1 Initial Issue 2 3 3 2 2 4 4 2 45 2 1 2 3 2 45 1 1 1 2 45 2 1 2 45 1 1 2 45 2 1 2 2 45 1 1 1 2 3 4 3 L Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 18 18 18 AR 18

Red Jacket Navy Short Skirt Red Short Skirt Red Lining Long Skirt Red Jacquard blouse White printed Blouse Shoes (H/L) Panty Hose Name Badge Handbag Slacks* * AR

For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 2.4 Category M / N ITEMS Initial Issue Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/L) Panty Hose Name Badge Handbag Slacks* * AR 2 45 2 1 2 45 1 1 5 4 3 3 5 3 18 2 M Replacement 1 Initial Issue 2 N Replacement 1 REPLACEMENT FREQUENCY (in months) 18

4 2 45 2 1 2

3 2 45 1 1 1

18 18 18 18 AR 18

For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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9.6.

Uniform Entitlement and Replacement for Ground Handling Agents

Ports are grouped into 4 groups according to their flight frequency: Group A Ports with 4 flights or more daily BKK/MNL/LHR/NRT/SEL/SIN/SYD/TPE Group B Ports with more than 1 flight but less than 4 flights daily AKL/BAH/BNE/BOM/CDG/CGK/DEL/DXB/FRA/JFK/KIX/KUL/LAX/MEL/NGO/SFO/SGN/YVR Group C Ports with 1 flight daily ADL/AMS/CEB/CMB/DPS/FCO/FUK/JNB/PEK/PEN/PER/SHA/YYZ Group D Ports with less than 1 flight daily CNS/KHI/MAA/RUH/SPK/SUB Note: Entitlement: Replacement Period: Blouse & Shirt: Group A: Group B & C: Group D: Same quantity as CX staff entitlement [Quantity for Group A] 1 unit [Quantity for Group A] 2 units y varies among ports from different groups y subject to contractual agreements y a minimum of 18 months y subject to uniform performance & Uniform Co-ordinators discretion

Skirt & Trousers: Group A & B: Group C & D: Same quantity as CX staff entitlement [Quantity for Group A & B] 1 unit

Overcoat, Shoes & Handbag: All groups: Subject to contractual agreements

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9.6.1.

GHA IN GROUP A COLD PORTS ENTITLEMENT

Table 1.1 Category C / D ITEMS Initial Issue Asian Jacket Summer Trousers Winter Trousers Waistcoat White Shirt (L/S or S/S) Overcoat # Shoes # Tie Belt Name Badge Anorak* # * AR 2 3 2 2 5 1 1 2 1 2 1 C/D Replacement 1 2 1 1 5 1 1 2 1 1 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 5 YRS 9 18 18 18 AR

Subject to contractual agreements. For staff with ramp (operational duties only) Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 1.2 Category H ITEMS Initial Issue Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Overcoat # Shoes # (H/L) Panty Hose Name Badge Handbag # # AR 2 2 H Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18

4 1 2 45 2 1

3 1 2 45 1 1

18 5 YRS 18 18 18 AR

Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 1.3 Category J / K / L J ITEMS Initial Issue 2 Replacement 1 Initial Issue 2 K Replacement 1 Initial Issue 2 3 3 2 2 4 4 2 1 45 2 1 2 3 2 1 45 1 1 1 2 1 45 2 1 2 1 45 1 1 2 1 45 2 1 2 1 45 1 1 2 3 4 3 L Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 18 5 YRS 18 18 AR 18

Red Jacket Navy Short Skirt Red Short Skirt Red Lining Long Skirt Red Jacquard blouse White printed Blouse Shoes (H/L) Overcoat # Panty Hose Name Badge Handbag # Slacks* # * AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 1.4 Category M / N ITEMS Initial Issue Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H & L) Overcoat # Panty Hose Name Badge Handbag # Slacks* # * AR 2 1 45 2 1 2 1 45 1 1 5 4 3 3 4 3 18 2 M Replacement 1 Initial Issue 2 N Replacement 1 REPLACEMENT FREQUENCY (in months) 18

5 2 1 45 2 1 2

3 2 1 45 1 1 1

18 18 5 YRS 18 18 AR 18

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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9.6.2. GHA PORTS IN GROUP A HOT PORTS ENTITLEMENT Table 2.1 Category C / D ITEMS Initial Issue Asian Jacket Summer Trousers Waistcoat White Shirt (L/S or S/S) Shoes # Tie Belt Name Badge # Subject to contractual agreements. 2 3 2 5 1 2 1 2 C/D Replacement 1 2 1 5 1 2 1 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 9 18 18 18

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Table 2.2 Category H ITEMS Initial Issue Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Shoes # (H/L) Panty Hose Name Badge Handbag # # AR 2 2 4 2 45 2 1 H Replacement 1 2 3 2 45 1 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 AR

Subject to contract agreement. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 2.3 Category J / K / L J ITEMS Initial Issue 2 Replacement 1 Initial Issue 2 K Replacement 1 Initial Issue 2 3 3 2 2 4 4 2 45 2 1 2 3 2 45 1 1 1 2 45 2 1 2 45 1 1 2 45 2 1 2 45 1 1 2 3 4 3 L Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 18 18 18 AR 18

Red Jacket Navy Short Skirt Red Short Skirt Red Lining Long Skirt Red Jacquard blouse White printed Blouse Shoes (H/L) # Panty Hose Name Badge Handbag # Slacks* # * AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 2.4 Category M / N ITEMS Initial Issue Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Panty Hose Name Badge Handbag Slacks* # * AR 2 45 2 1 2 45 1 1 5 4 3 3 5 3 18 2 M Replacement 1 Initial Issue 2 N Replacement 1 REPLACEMENT FREQUENCY (in months) 18

5 2 45 2 1 2

3 2 45 1 1 1

18 18 18 18 AR 18

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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9.6.3. GHA PORTS IN GROUP B COLD PORTS ENTITLEMENT Table 3.1 Category C / D ITEMS Initial Issue Asian Jacket Summer Trousers Winter Trousers Waistcoat White Shirt (L/S or S/S) Overcoat # Shoes # Tie Belt Name Badge Anorak* # * AR 2 3 2 2 4 1 1 2 1 2 1 C/D Replacement 1 2 1 1 4 1 1 2 1 1 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 5 YRS 9 18 18 18 AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 3.2 Category H ITEMS Initial Issue Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Overcoat # Shoes # (H/L) Panty Hose Name Badge Handbag # # AR 2 2 H Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18

4 1 2 45 2 1

3 1 2 45 1 1

18 5 YRS 18 18 18 AR

Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 3.3 Category J / K / L J ITEMS Initial Issue 2 Replacement 1 Initial Issue 2 K Replacement 1 Initial Issue 2 3 3 2 2 3 3 2 1 45 2 1 2 2 2 1 45 1 1 1 2 1 45 2 1 2 1 45 1 1 2 1 45 2 1 2 1 45 1 1 2 2 3 2 L Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 18 5 YRS 18 18 AR 18

Red Jacket Navy Short Skirt Red Short Skirt Red Lining Long Skirt Red Jacquard blouse White printed Blouse Shoes (H/L) # Overcoat # Panty Hose Name Badge Handbag # Slacks* # * AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 3.4 Category M / N ITEMS Initial Issue Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Overcoat # Panty Hose Name Badge Handbag # Slacks* # * AR 2 1 45 2 1 2 1 45 1 1 5 3 3 2 4 3 18 2 M Replacement 1 Initial Issue 2 N Replacement 1 REPLACEMENT FREQUENCY (in months) 18

4 2 1 45 2 1 2

2 2 1 45 1 1 1

18 18 5 YRS 18 18 AR 18

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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9.6.4. GHA PORTS IN GROUP B HOT PORTS ENTITLEMENT Table 4.1 Category C / D ITEMS Initial Issue Asian Jacket Summer Trousers Winter Trousers Waistcoat White Shirt (L/S or S/S) Shoes # Tie Belt Name Badge # Subject to contractual agreements. 2 3 2 2 4 1 2 1 2 C/D Replacement 1 2 1 1 4 1 2 1 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 9 18 18 18

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Table 4.2 Category H ITEMS Initial Issue Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Shoes (H/L) # Panty Hose Name Badge Handbag # # AR 2 2 H Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18

3 2 45 2 1

2 2 45 1 1

18 18 18 18 AR

Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 4.3 Category J / K / L J ITEMS Initial Issue 2 Replacement 1 Initial Issue 2 K Replacement 1 Initial Issue 2 3 3 2 2 3 3 2 45 2 1 2 2 2 45 1 1 1 2 45 2 1 2 45 1 1 2 45 2 1 2 45 1 1 2 2 3 2 L Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 18 18 18 AR 18

Red Jacket Navy Short Skirt Red Short Skirt Red Lining Long Skirt Red Jacquard blouse White printed Blouse Shoes (H/L) # Panty Hose Name Badge Handbag # Slacks* # * AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 4.4 Category M / N ITEMS Initial Issue Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Panty Hose Name Badge Handbag Slacks* # * Subject to contractual agreements. For staff with ramp / operational duties only. 2 45 2 1 2 45 1 1 5 3 3 2 4 3 18 2 M Replacement 1 Initial Issue 2 N Replacement 1 REPLACEMENT FREQUENCY (in months) 18

4 2 45 2 1 2

2 2 45 1 1 1

18 18 18 18 AR 18

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9.6.5. GHA PORTS IN GROUP C COLD PORTS ENTITLEMENT Table 5.1 Category C / D ITEMS Initial Issue Asian Jacket Summer Trousers Winter Trousers Waistcoat White Shirt (L/S or S/S) Overcoat # Shoes # Tie Belt Name Badge Anorak* # * AR 2 2 2 2 4 1 1 2 1 2 1 C/D Replacement 1 1 1 1 4 1 1 2 1 1 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 5 YRS 9 18 18 18 AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 5.2 Category H ITEMS Initial Issue Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Overcoat # Shoes (H/L) # Panty Hose Name Badge Handbag # # AR 1 2 45 2 1 1 2 45 1 1 5 YRS 18 18 18 AR 3 2 18 2 2 H Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18

Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 5.3 Category J / K / L J ITEMS Initial Issue 2 Replacement 1 Initial Issue 2 K Replacement 1 Initial Issue 2 2 2 1 2 3 3 2 1 45 2 1 2 2 2 1 45 1 1 1 2 1 45 2 1 2 1 45 1 1 2 1 45 2 1 2 1 45 1 1 2 2 3 2 L Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 18 5 YRS 18 18 AR 18

Red Jacket Navy Short Skirt Red Short Skirt Red Lining Long Skirt Red Jacquard blouse White printed Blouse Shoes (H/L) Overcoat # Panty Hose Name Badge Handbag # Slacks* # * AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 5.4 Category M / N ITEMS Initial Issue Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Overcoat # Panty Hose Name Badge Handbag Slacks* # * AR 2 1 45 2 1 2 1 45 1 1 4 3 3 2 4 3 18 2 M Replacement 1 Initial Issue 2 N Replacement 1 REPLACEMENT FREQUENCY (in months) 18

3 2 1 45 2 1 2

2 2 1 45 1 1 1

18 18 5 YRS 18 18 AR 18

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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9.6.6. GHA PORTS IN GROUP C HOT PORTS ENTITLEMENT Table 6.1 Category C / D ITEMS Initial Issue Asian Jacket Summer Trousers Waistcoat White Shirt (L/S or S/S) Shoes # Tie Belt Name Badge # Subject to contractual agreements. 2 2 2 4 1 2 1 2 C/D Replacement 1 2 1 4 1 2 1 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 9 18 18 18

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Table 6.2 Category H ITEMS Initial Issue Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Shoes (H/L) # Panty Hose Name Badge Handbag # # AR 2 2 H Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18

3 2 45 2 1

2 2 45 1 1

18 18 18 18 AR

Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 6.3 Category J / K /L J ITEMS Initial Issue 2 Replacement 1 Initial Issue 2 K Replacement 1 Initial Issue 2 2 2 2 2 3 3 2 45 2 1 2 2 2 45 1 1 1 2 45 2 1 2 45 1 1 2 45 2 1 2 45 1 1 2 2 3 2 L Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 18 18 18 AR 18

Red Jacket Navy Short Skirt Red Short Skirt Red Lining Long Skirt Red Jacquard blouse White printed Blouse Shoes (H/L) # Panty Hose Name Badge Handbag # Slacks* # * AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 6.4 Category M / N ITEMS Initial Issue Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Panty Hose Name Badge Handbag Slacks* # * AR 2 45 2 1 2 45 1 1 4 3 3 2 4 3 18 2 M Replacement 1 Initial Issue 2 N Replacement 1 REPLACEMENT FREQUENCY (in months) 18

3 2 45 2 1 2

2 2 45 1 1 1

18 18 18 18 AR 18

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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9.6.7. GHA PORTS IN GROUP D COLD PORTS ENTITLEMENT Table 7.1 Category C / D ITEMS Initial Issue Asian Jacket Summer Trousers Winter Trousers Waistcoat White Shirt (L/S or S/S) Overcoat # Shoes # Tie Belt Name Badge Anorak* # * AR 2 2 2 2 3 1 1 2 1 2 1 C/D Replacement 1 1 1 1 3 1 1 2 1 1 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 5 YRS 9 18 18 18 AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 7.2 Category H ITEMS Initial Issue Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Overcoat # Shoes (H/L) # Panty Hose Name Badge Handbag # # AR 1 2 45 2 1 1 2 45 1 1 5 YRS 18 18 18 AR 2 2 18 2 2 H Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18

Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 7.3 Category J / K / L J ITEMS Initial Issue 2 Replacement 1 Initial Issue 2 K Replacement 1 Initial Issue 2 2 2 1 2 2 2 2 1 45 2 1 2 2 2 1 45 1 1 1 2 1 45 2 1 2 1 45 1 1 2 1 45 2 1 2 1 45 1 1 2 2 2 2 L Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 18 5 YRS 18 18 AR 18

Red Jacket Navy Short Skirt Red Short Skirt Red Lining Long Skirt Red Jacquard blouse White printed Blouse Shoes (H/L) Overcoat # Panty Hose Name Badge Handbag # Slacks* # * AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 7.4 Category M / N ITEMS Initial Issue Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Overcoat # Panty Hose Name Badge Handbag Slacks* # * AR 2 1 45 2 1 2 1 45 1 1 4 2 3 2 4 3 18 2 M Replacement 1 Initial Issue 2 N Replacement 1 REPLACEMENT FREQUENCY (in month) 18

2 2 1 45 2 1 2

2 2 1 45 1 1 1

18 18 5 YRS 18 18 AR 18

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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9.6.8. GHA PORTS IN GROUP D HOT PORTS ENTITLEMENT Table 8.1 Category C / D ITEMS Initial Issue Asian Jacket Summer Trousers Winter Trousers Waistcoat White Shirt (L/S or S/S) Shoes # Tie Belt Name Badge # Subject to contractual agreements. 2 2 2 2 3 1 2 1 2 C/D Replacement 1 1 1 1 3 1 2 1 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 9 18 18 18

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Table 8.2 Category H ITEMS Initial Issue Purple Jacket Purple Lining Long Skirt Purple Jacquard Blouse Shoes (H/L) # Panty Hose Name Badge Handbag # # AR 2 2 H Replacement 1 2 REPLACEMENT FREQUENCY (in months) 18 18

2 2 45 2 1

2 2 45 1 1

18 18 18 18 AR

Subject to contractual agreements. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 8.3 Category J / K / L J ITEMS Initial Issue 2 Replacement 1 Initial Issue 2 K Replacement 1 Initial Issue 2 2 2 1 2 2 2 2 45 2 1 2 2 2 45 1 1 1 2 45 2 1 2 45 1 1 2 45 2 1 2 45 1 1 2 2 2 2 L Replacement 1 1 REPLACEMENT FREQUENCY (in months) 18 18 18 18 18 18 18 18 18 AR 18

Red Jacket Navy Short Skirt Red Short Skirt Red Lining Long Skirt Red Jacquard blouse White printed Blouse Shoes (H/L) # Panty Hose Name Badge Handbag # Slacks* # * AR

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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Table 8.4 Category M / N ITEMS Initial Issue Red Jacket Red Short Skirt Blue Short Skirt Red Lining Long Skirt Red Jacquard Blouse White Printed Blouse Shoes (H/ L) # Panty Hose Name Badge Handbag # Slacks* # * AR 2 45 2 1 2 45 1 1 4 2 3 2 4 3 18 2 M Replacement 1 Initial Issue 2 N Replacement 1 REPLACEMENT FREQUENCY (in months) 18

2 2 45 2 1 2

2 2 45 1 1 1

18 18 18 18 AR 18

Subject to contractual agreements. For staff with ramp / operational duties only. Replacement period will take effect 5 years after issue date and will be on an as required basis only.

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PART 10 SPECIFIC POLICY

FOR CARGO / RESERVATIONS & TICKETING STAFF

10. SPECIFIC POLICY FOR CARGO / RESERVATIONS & TICKETING STAFF


10.1. Uniform and Grooming Guide
y When staff are travelling to or from work, or taking a break during work hours at the Airport, they must either wear their complete uniform or their own clothing. For other off-duty periods, no uniform items should be worn. y Staff working outdoors are allowed to wear sunglasses. y Cell-phones provided by CX for duty purposes may be clipped on to uniform trousers / slacks. y Female staff may wear either high or low heeled shoes. y Only company-issued handbags to be used to and from work. y As weather conditions vary in different countries, cargo staff are NOT required to wear a tie during the hot summer for outdoor jobs (e.g. warehouse or ramp work). Beard y A Full or French beard is allowed, but must be neat, tidy and trimmed. Nails y Keep the length of your nails manageable. y Keep nails buff, clean and free of nicotine stains at all times. y Nail polish is optional.

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PART 11 ENTITLEMENT, REPLACEMENT AND ALTERATION GUIDELINES CORPORATE POLICY GROOMING & UNIFORM

11. ENTITLEMENT, REPLACEMENT AND ALTERATION GUIDELINES


Inflight Services Department is the uniform budget holder. Every department / port has a nominated person to be in charge of grooming and uniform related matters. All uniform wearers are required by the budget holder to seek approval for the following: y Early replacement of uniform items y Additional entitlement y Alterations y Exemptions

11.1. Uniform Co-ordinator


Responsibilities y Liaise with Uniform Services for matters related to uniform issue. y Monitor correct fitting before initial issue of uniforms. y Conduct uniform / dress and deportment briefing when required. y Ensure staff comply with all policies, standards and regulations. y Manage early replacements, requests for additional uniform, alternations and exemption for uniform / accessories. y Ensure timely communication of information relevant to uniform / dress and deportment. y Conduct / organize activities to enhance dress / deportment policies standards and regulations. y Liaise with other Uniform Co-ordinators, Supervisors, Inflight Service Managers, Trainers and Performance & Development Executives to ensure uniform / dress and deportment policies, standards and regulations are consistent and are maintained.
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y Communicate with your departments representative to the Uniform Management Committee with any feedback or uniform issue that need to be addressed in order that uniform / dress and deportment policies, standards and regulations are maintained. y Conduct post-maternity leave uniform / appearance check.

11.2. Alteration
Alterations carried out by suppliers contracted by Cathay Pacific will bear no charge. However, alterations performed by personal tailors will be at staffs own expense.

Female uniform Jacket Blouse Long / Short skirt Overcoat Male uniform Jacket Trousers Shirt Overcoat sleeves can be shortened length can be shortened sleeves can be shortened sleeves can be shortened sleeves can be shortened length and back darts can be taken in length can be shortened length and sleeves can be shortened

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11.3. Tailor-Made (TM) Uniform


HKG y All TM uniforms are made by contracted suppliers according to design and construction specifications provided by Cathay Pacific. Production lead time is three weeks. y Tailor-made uniforms are applicable to staff for: Out of size range requirements. In-between sizes or where extensive alteration is required.

y In HKG, staff should proceed to the Uniform Services in CX City to have measurements taken by a contracted supplier. A tailor is available: Outport y Local tailor-made uniforms need approval from the budget holder. y Uniform Co-ordinators should ensure that staff complete and return the measurement form* to Uniform Services. * The Measurement form is available on IntraCX. Mon / Tue / Wed: Thu / Fri: 14:00 16:00 11:00 13:00

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PART 12 GLOSSARY

12. GLOSSARY
ASM ATM BSO CSA CSM CSO DASM FCL FP GHA ISM ITCI JCL MGT MOD PTB RSM SL SP SUPV YCL : Airport Services Manager : Assistant Training Manager : Baggage Services Officer : Customer Service Assistant : Customer Sales Manager : Customer Service Officer / Customer Sales Officer : Duty Airport Services Manager : First Class / First Class Cabin : Flight Purser : Ground Handling Agent : Inflight Service Manager : In Town Check-In : Business Class / Business Class Cabin : Management Flying : Manager On Duty : Passenger Terminal Building : Reservation & Sales Manager : Service Leader : Senior Purser : Supervisor : Economy Class / Economy Class Cabin

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