Enabling Sustained Business Excellence

Part 4 of 8 - Measure Phase

Lean Six Sigma Practice @ KINDUZ

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© 2009 KINDUZ - All rights reserved 1

 Measure Phase

Objective:
To determine what to measure, manage
measurement data collection, develop and
validate measurement systems and
Control Define
Performance determine process performance. Opportunities

Key Deliverables
Inputs
Measure Performance:
• Input, process and output
• Team Charter
indicators
• Action Plan • Determine What to Measure
• Operational definitions
• Prepared Team • Manage Measurement
• Data collection formats and
• Critical Customer • Understand Variation sampling plans
Requirements • Evaluate Measurement System • Measurement system capability
• Process Maps • Determine Process Performance • Baseline performance metrics
• Quick Win Opportunities
• Productive team atmosphere

Improve Analyze
Performance Opportunity

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

© 2009 KINDUZ - All rights reserved 2

Measure Phase

Develop
Develop Display and
Identify Operational
Measurement Collect Data Evaluate
Measures Definitions for
Plan Data
Measure

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© 2009 KINDUZ - All rights reserved 3

10 Key Elements of a Measurement Plan

1. Performance measure

2. Operational definition

3. Data source and location

4. Sample size

5. Who will collect the data?

6. When will the data be collected?

7. How will the data be collected?

8. Other data that should be collected at the same time

9. How will the data be used?

10. How will the data be displayed?

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

© 2009 KINDUZ - All rights reserved 4

Measure Phase

Sampling
Data Plan
Other Tools:
Types • Segmentation
• Measurement
System

Population Analysis
• ARR
• GRR
Continuous Discreet • Minitab
(variables) (attribute) • Standard
Deviation
• Mean
• Median
• Mode
Statistical Inference Sample • Scatter Plots
• Pareto Charts
• Control
Charts
• X-Bar, P,
U, ImR
Statistics • Etc.

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

© 2009 KINDUZ - All rights reserved 5

Contact

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Email: services@kinduz.com
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http://kinduz.ning.com/

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

© 2009 KINDUZ - All rights reserved 6

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