Jane Doe

555 Elm Street Chicago, IL, 60606 444-444-4444 janedoe@gmail.com

PROFILE
Dedicated professional with nine years of outstanding duty in the U.S. Military. Earned two promotions and excelled as a leader especially during challenging situations. Offering top-quality customer service and operations skills.

PROFESSIONAL EXPERIENCE
U.S. ARMY NATIONAL GUARD , Springfield , IL Squad Leader/Sergeant, Jul 2009 Apr 2012 Trained and monitored security operations classes consisting of 39-130 new recruits Accounted for the safety of equipment valued at over $500,000 Demonstrated leadership during challenging times in Iraq by remaining calm during security checks and handling all situations with tenacity and dedication Responsible for the safety, training and performance of fifteen U.S. Army soldiers U.S. ARMY, Mannheim, Germany Team Leader/Sergeant, Apr 2007 Apr 2009 Ensured optimal results of camps workflow operations, systems and procedures as well as soldier experience Reorganized schedules for over 39 soldiers to enhance time efficiency Prevented over 15 cancellations through persuasion and contract negotiations Researched and implemented a new route, resulting in saved gas costs as well as minimized work time COX COMMUNICATIONS, Phoenix, AZ Customer Service Trainer, Jan 2005 Apr 2007 Provided customer service training to a team of 50 representatives Created a new customer-centric training manual that enhanced team performance that resulted in a higher productivity as well as customer response Promoted within eight months by actualizing a new recruiting initiative that brought onboard 19 new veteran employees and successfully trained and added them to staff

EDUCATION
Somewhere University, Chicago, IL Bachelors of Business Administration with a concentration in Operations Management, June 2012 Bachelors of Business Administration with a concentration in Operations Management Leadership Development Course, Mannheim, Germany Completed coursework towards Certificate in Strategic Management, January 2008

SKILLS AND CERTIFICATIONS

Fluent in English and Spanish First Aide, Emergency Preparedness and Crisis Management certified Proficient in Windows and Mac, Microsoft Office, and internet savvy

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