Beruflich Dokumente
Kultur Dokumente
Rate of Change
Competitive Environment
Creativity
Flexibility More Focus on Community Generation X Values Globalization New Work Values More Competition for Talent
ORGANISATIONS IN FLUX
ORGANIZATIONAL CAPABILITY
(How?)
(What?)
Input
Process
Output
Outcome
Input: Resources, including budget and workforce Process: Activities, efforts, workflow Output: Products and services produced Outcome: Results, accomplishments, impacts
Guidance
Measurement Output
Perception
Supplier Action
Informal to Formal. Measurement. Openness in communication Feedback is trigger for improvement initiation. Foundation for change initiatives Driver for organizational change
Layers of Measurement
Senior Management Performance Management
Enterprise
Goals & Objectives Program Office
Measurement Repository
Process
Improve
..
Define
Control
Execute Process
Measure
Process Measures
Enterprise Database
Project A Project B
Project C
Project Product
Product X Product Y Project/Product Data
Historical Measures
Motivation is engendered by the positive feedback that everyone in the organization gets on doing a good job. Praise becomes a new currency in the internal market of a company where every employee seeks to delight his customer and there is positive cycle of effort feedback, improvement ,acknowledgement and finally praise. The impact of delighted internal customers is a positive organization charged with energy to meet external challenges.
Role of management. Display of performance indicators. Beyond quality Delighting Internal customers. Upgrading processes. Improving communications. Data Driven.
Value addition should be from customer point of view rather than from the providers. Thus a agreement level within departments and inter department is the need of hour (more communication within and outside). Unless value is VALUE from receivers point of view it may not help in bridging the gap.
BENEFITS
Increase interdepartmental fit
Since no department in the organization can work in isolation the interdepartmental cohesion is very necessary. The element of cohesion can only be achieved by role clarity through introspection and feedback. Leading to overall organizational productivity