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Case Study

The ARU Discovers a Revolution in Efficiency and Savings with the Floktu Event Management Platform

Sales and commissions all got recorded manually. back-end integration with the ARU’s financial systems. I had to walk around to Finance to get invoices created which created time lags and the potential for lost paperwork. looking good on smartphones would enhance our branding and the match-day experience. As added perks. without blowing out costs. ARU’s Senior Manager Hospitality & Events. event management logistics and invoicing with paper-based systems. allowing guests to manage their own hospitality booking and the reduction of staff required to process invoices and enter bookings.” says Di Holman.back into event management.” says Di Holman.com). the prospect of improved customer service for both agents and attendees. highly secure. “We can now create an excellent experience for our guests and solicit their feedback.000 corporate hospitality match-day seats. surveys and event reporting as its new event management platform. Results Using Floktu. unable to invoice within 12 hours of lodging a booking and no survey feedback. Among the capabilities figuring in the Floktu decision were: minimal help needed from the ARU’s IT group because of web-based technology. Previously the ARU had managed agent ticket sales.” . Other deficiencies included. we are now using Floktu for all our VIP events. Floktu’s “user pays” pricing model which assisted with budgeting. and Floktu’s willingness to customise the platform where needed. real time visibility to bookings that the hospitality agents had in their systems. We had a challenging time keeping track of match day inventory sold and did not have the ability to provide a 100% accurate report of our inventory at any given point in time. we’ve got the fun . “Everything got done. Aside from match day events. Costs for software and labour fell. no ability to provide reports to assist with efficient financial reconciliations with agents. an integrated cloud-based system that handles everything from hospitality ticket sales. registration and event management system that is able to process hundreds of additional bookings more accurately in less time. Thanks to Floktu. financial and inventory reporting. “All that ridiculous overwork is behind us now. the ARU selected Floktu (www. company information. We also get to grow our brand internationally as an innovative organisation.Challenge For the Australian Rugby Union (ARU). the ARU has an efficient.and financial returns . mobile-integrated.floktu. Even with continual cross-checking. “Nothing was integrated. Solution After extensive product research. but only by my working late into the night most nights and weekends. event day information. there was the potential for human error. the prestigious DHL Australia 2013 Lions Tour and Rugby Championship involves the sale of some 40. Management had real-time data for faster decision-making and attendee information for themselves and sponsors.