AREA OFFICE , WBSEDCL .

WELCOME JOYPUR CUSTOMER CARE CENTER NAME OF THE AREA OFFICE MIDNAPUR WBSEDCL

WELCOME TO TQM PRESENTATION BY BANALATA

A TEAM OF KOLGHAT CCC

MIDNAPUR DISTRIBUTION DIVISION

DATE OF TEAM FORMATION: 17.06.2012

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TQM ACTIVITY FLOW CHART

TEAM FORMATION BRAIN STORMING TO IDENTIFY PROBLEMS RANKING OF PROBLEMS

SELECTION OF TQM PROJECT

DESCRIPTION OF PROJECT & TARGET SETTING
BRAIN STORMING TO IDENTIFY PROBABLE CAUSES

CAUSE & EFFECT DIAGRAM DATA COLLECTION & ANALYIS PARETO CHART ON ROOT CAUSES ACTION PLAN

RESULT / REVIEW
STANDARDISATION TANGIBLE BENIFIT INTANGIBLE BENIFIT FUTURE PROJECT

INTRODUCTION

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TQM TEAM
SRI SUBAL CH.DEY SRI SUSANTA KR. BERA XXXXXXXXXXX (TEAM LEADER) ( DY. LEADER) ( MEMBER)

FACILITATORCOORDINATOR FACULTY 5

MEETING & ATTENDANCE

NO. OF SCHEDULED MEETING

- 11

NO. OF MEETINGS HELD

- 10

AVG. ATTENDANCE

- 82%

PROFILE
CONSUMER CATG.
DOM COM

RURAL
14269 1172

TOTAL
24171 3427

IND
ST. LTG. TOTAL

111
1 15553

260
2 27860

APPROX . COMMAND AREA 16 sq.km. UNDER URBAN BRP NO. OF EMPLOYEES :- TECH. 25 Hds. NON TECH. 22 Hds. TOTAL 47 Hds
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FEATURES OF JOYPUR CCC EQUIPMENTS

2X50 MVA Transformer 1X31.5 MVA Transformer 2X20 MVA Transformer Capacitor Bank 44 KM 400 KV Transmission Lines 63 KM 132 KV Transmission Lines 4 Nos. 132 KV Feeder Bays 10 Nos. 33 KV Feeder Bays 2 Nos. 25 KV Feeder Bays 5 Nos. 11 KV Feeder Bays
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ORGANIZATION STRUCTURE SM

ESTABLISHMENT

TECHNICAL ACM- 1 Sr.LM- 1 Sr. TSH-3 TSH-2

ASE-1

ASSTT.-2 ACO- 1 CASH ASSTT. -1 PEON- 1

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TQM TOOLS AND TECHNIQUE USED

1. BRAINSTORMING 2 . CAUSE & EFFECT DIAGRAM 3. 4. DATA COLLECTION PARETO CHART

5. BAR DIAGRAM
6 .WEIGHTAGE METHOD 6. 7. LINE AND BAR DIAGRAM 5W-1H TECHNIQUE

8. DEMING CYCLE (P-D-C-A) 9. FLOW CHART

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IDENTIFICATION OF PROBLEM
SL
1 2 3 4 5 6 7 8 9 10

PROBLEMS
IMPROPER METER READING UNBILLED METER DUE TO LET INFORMATION UNAUTHORISED LOADS REVENUE LOSS DUE TO STOP AND DEFECTIVE METERS BURNING OF TRANSFORMER REPLACEMENT OF CONVENTIONAL METER NON DISCONNECTION OF METERS WHICH HAVE LONG OSD ATC LOSS SHORTAGE OF MATERIAL FOR NEW CONNECTION SHUT DOWN OF POWER DUE TO SAG AND LOOSE CONNECTION
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SELECTION OF THE PROBLEM

WEIGHTAGE METHOD
PROBLEMS SPECIFIC ACHIEVABLE TIME/COST SAVING/ TIME BOUND QUALITY IMPROVEMENT TOTAL

1 2 3 4 5 6 7

IMPROPER METER READING UNBILLED METER DUE TO LET INFORMATION UNAUTHORISED LOADS REVENUE LOSS DUE TO STOP AND DEFECTIVE METERS BURNING OF TRANSFORMER REPLACEMENT OF CONVENTIONAL METER NON DISCONNECTION OF METERS WHICH HAVE LONG OSD ATC LOSS SHORTAGE OF MATERIAL FOR NEW CONNECTION SHUT DOWN OF POWER DUE TO SAG AND LOOSE CONNECTION

2 2 3 3 3 3 3 2 1 2

1 2 3 3 3 3 2 3 2 1

1 2 2 3 3 3 3 3 1 2

1 2 1 3 2 2 2 2 2 2

5 8 9

12
11 11 10 10 6 7

8 9
10

1 LOW

3 HIGH
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RATING

SELECTION OF PROBLEM
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RANKING OF PROBLEM

RANKING OF PROBL EM
9 12 11 11 10 10 6 7

Problem-1 Problem-2 Problem-3 Problem-4 Problem-5 Problem-6 Problem-7 Problem-8

12 8 5 4 0

P-1 P-2 P-3 P-4 P-5

P-6 P-7 P-8 P-9 P-10

IDENTIFIED PROBL EMS

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PROJECTS DESCRIPTION

REVENUE LOSS DUE TO STOP & DEFECTIVE METER

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BRAIN STORMING TO IDENTIFY PROABABLE CAUSES

SL.NO. 1 2 DESCRIPTION CATEGORY

3 4 5 6 7 8 9

MAN

MATERIAL

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BRAIN STORMING TO IDENTIFY PROABABLE CAUSES

SL.NO. 1 2 DESCRIPTION CATEGORY

3 4 5 6 7 8 9

METHOD

MACHINE

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B Y B R A I N S T O R M I N
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CAUSE & EFFECT/ ISHIKAWA DIAGRAM DIAGRAM

MAN
Overloading Hooking

MATERIAL
Non availability of meter Power of wire
Defective of Meter Improper cable termination Poor quality of installation

Theft of electricity bypassing & tampering the meter

improper meter installation Faulty connection Meter is not properly protected Supply voltage fluctuation

Possibility for Theft Less Reliability

ATC LOSS DUE TO DEFECTIVE METER

Very old Meter

Earthing system

Poor quality of Power loss for meter Lack of replacement Operating the of Defective Meter Meter

METHOD

MACHINE

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ROOT CAUSE
DATA COLLECTION
CATG. ROOT CAUSE FREQUENCY
INDVL. A SHORTAGE OF NEW METER 60 CUMM. 60

% AGE
INDVL. 63 CUMM. 63

LACK OF REPLACEMENT OF DEFECTIVE METER

BY-PASSING METER TECHNICAL LOSS

20 10 5

80 90 95

21 11 5

84 95 100

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PARETO DIAGRAM
( DRAWN ON THE BASIS OF PARETO ANALYSIS) CUMULATIVE % LINE

FREQUENCY

80 60 40 20 0

84 63

80 60 40 20 0

ROOT CAUSE

PERCENTAGE

95

100 100

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SL. NO..

ACTION PLAN
ROOT CAUSE ACTION TAKEN TARGET DATE OF COMPLETI ON RESP ONSIB ILITY STATU S AS ON DATE

1 2

STORM & LIGHTENING UNAUTHORIZED LOAD EXTENSION AT ONSUMER END NO. TRANSFORMER HEALTH CHECK UP SCHEDULE X X X X

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REVIEW

REGULAR REVIEW IS DONE IN WEEKLY MEETINGS

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TANGIBLE BENEFITS

1.932 (EI in MU)X{(38.5830.83) /100}X 32.70

= 4.89

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INTANGIBLE BENEFITS
IMPROVEMENT IN CONSUMER
SATISFACTION.
BETTER UTILISATION OF MAN POWER DUE TO REDUCTION IN CONSUMER GRIEVANCE. ENHANCEMENT OF TEAM SPIRIT. IMPROVEMENT OF STAFF MORALE.
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FUTURE PLAN

PROBLEM FOR LOOSE CONNECTION IN ISOLATOR

& .. MORE PROJECTS

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THANK YOU