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Safety
Anticipate A ti i t
Minimize
Improve
Maintainability
Ensure
The safe and economic completion of an aircraft maintenance task depends upon: design characteristics of the t h i l systems technical t of f the th aircraft, i ft components, tools and equipment design of maintenance manuals, procedures and training maintenance personnel skills and competences maintenance system organisation maintenance environment
Human Factors in Aircraft Maintenance 3
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
Concept
Flight tests Definition & Development Data For Manufacturing In Service Activities
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
4Require Requirements
4 A global approach
based on the maintainer tasks and his environment
4
4Share
experience and lessons learnt
Concept
Flight tests Definition & Development Data For Manufacturing In Service Activities
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
Maintainability Analysis Specific Graphic Simulations (Qualitative) Maintenance & Maintainability Evaluation Detailed Maintenance Human Error Analysis Health & Safety Analysis Ground Support Equipment (GSE) Definition Specific studies on OMS Maintainer Interface Linguistic Support and Technical Data Definition Training development
Concept
Flight tests Definition & Development Data For Manufacturing In Service Activities
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
Maintainability Analysis Specific Graphic Simulations (Qualitative) Maintenance & Maintainability Evaluation Detailed Maintenance Human Error Analysis Health & Safety Analysis [M-H&SA] Ground Support Equipment (GSE) Definition
HF
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
Servicing panels should be designed such that in-flight airflow closes them if incorrectly secured on ground
Hoisting provisions shall be furnished for components weighing 25 kg or more, and hoisting provisions should be considered on a case by case basis where components of 15 kg or more require a lift to be performed at arms length. .
Concept
Flight tests Definition & Development Data For Manufacturing In Service Activities
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
Maintainability Analysis Specific Graphic Simulations (Qualitative) Maintenance & Maintainability Evaluation Detailed Maintenance Human Error Analysis Health & Safety Analysis Ground Support Equipment (GSE) Definition Specific studies on OMS Maintainer Interface
HF during A/C Design Design, Development & Training development Manufacturing phases
Linguistic Support and Technical Data Definition
Human Factors in Aircraft Maintenance 8 FAA HF maintenance & ramp safety symposium, Sept3-4, 2008, Orlando
4 Maintainability Analysis
Ensure that aircraft and tool design consider the characteristics and skills of the maintenance personnel performing maintenance activities within the context of real maintenance operations. Provide current and future programs with an homogeneous support/method to design and cascade Human Factors in maintenance requirements.
The Digital Manikin permits: A virtual maintainer to be inserted into work environment. Different postures to be analyzed. analyzed
Liner Radar support Radar
Radome
Radome/Radar floor
Frame 21
The main objective is to compel component, structures and system i t ll ti suppliers installation li to t mitigate iti t HF risks i k d during i d design. i They are required to document their analysis, including how they have mitigated HF risks by design. Suppliers are required to provide additional protections against potential HF risks associated to their equipment type, when handled by maintenance and whether installed or not on the aircraft.
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
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conditions Failure scenarios (including critical functional failure) Investigate for potential common mode maintenance error
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
AMM maintenance tasks are carried out directly on, or impacting this item? How often will the maintenance task be performed? Where is the maintenance task performed? During Deployment / Line & Hangar / Hangar Only What are the steps of the maintenance task during Job Set-Up, Procedure and Close Up? What are the potential maintenance errors? What are the potential causes and contributing factors of each maintenance error?
the maintenance error lead to any immediate or subsequent consequences for the aircraft or equipment? Could C ld th the maintenance i t error) )l lead dt to an i immediate di t or l long-term t Health H lth & S Safety f t consequence for the maintainer, other maintenance personnel?
Could
What are the possible solutions to reduce the magnitude of the maintenance error, or to reduce the magnitude of its consequences?
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
What are the possible solutions to reduce the frequency of the maintenance error?
What are the possible solutions to ensure the detection of the maintenance error before flight?
What are the possible solutions to facilitate the recovery from the maintenance error?
Human Factors in Aircraft Maintenance 12 FAA HF maintenance & ramp safety symposium, Sept3-4, 2008, Orlando
3 Risk/hazard Magnitude estimation 3 AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
Initial Cause(s)
Duration
Identification Estimation
4 Linguistic Support
Ensure maximum consistency of terminology and language Between documents and what is actually on the aircraft (labels, placards, markings, messages, etc) Between aircraft p programs g ( (cross q qualification for crew and maintenance personnel) Naming of aircraft components and functions Simplified Technical English
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
14
HFIM Training
Airbus Policy HF Activity throughout Design life cycle
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
15
HFIM Training
Airbus Policy HF Activity throughout Design life cycle
give HF explanations when it is needed to support learning and confidence = No split between technical information / HF information
Type of risk
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
Who Wh t What
Effects: consequences Humans : health & safety, protection, explanation Aircraft: Safety, costs, explanations l ti
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Concept
Flight tests Definition & Development Data For Manufacturing In Service Activities
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
Maintainability Analysis Specific Graphic Simulations (Qualitative) Maintenance & Maintainability Evaluation Detailed Maintenance Human Error Analysis Health & Safety Analysis Ground Support Equipment (GSE) Definition Specific studies on OMS Maintainer Interface HF activities during In Service phase Linguistic Support and Technical Data Definition Training development
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Address systemic maintenance issues (airlines reports) Or assess new aircraft during the design process Consider the contributing g factors and the p potential consequences q Review and adjust maintenance documentation
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
Recommendations: Technical changes New programs Maintenance documentation Training courses Maintenance programs Communication
Human Factors in Aircraft Maintenance 18 FAA HF maintenance & ramp safety symposium, Sept3-4, 2008, Orlando
Experience Feedback
Airbus Policy HF Activity throughout Design life cycle
Concept
Flight tests Definition & Development Data For Manufacturing In Service Activities
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
New design requirements from in-service experience created for future programs
Human Factors in Aircraft Maintenance 19 FAA HF maintenance & ramp safety symposium, Sept3-4, 2008, Orlando
AIRBUS S.A.S. All rights reserved. Confidential and proprietary document. This document and all information contained herein is the sole property of AIRBUS S.A.S.. S A S No intellectual property rights are granted by the delivery of this document or the disclosure of its content. This document shall not be reproduced or disclosed to a third party without the express written consent of AIRBUS S.A.S. This document and its content shall not be used for any purpose other than that for which it is supplied. The statements made herein do not constitute an offer. They are based on the mentioned assumptions and are expressed in good faith. Where the supporting grounds for these statements are not shown, AIRBUS S.A.S. will be pleased to explain the basis thereof. AIRBUS, its logo, A300, A310, A318, A319, A320, A321, A330, A340, A350, A380, A400M are registered trademarks.
AIRBUS 2005 S.A.S. All rights reserved. Confidential a and proprietary document.
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