In the name of Allah the most Beneficent the

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Muhammad Shahid Sharif R#068 MBA
COMSATS (Sahiwal) B#03

© 2003 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change
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Name Roll NO.
Muhammad Irfan 72
Hafeez-u-Rehman 08
Sabtin Raza 92
Mubashar Hussain 40
Fahad Sagheer 90

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Q#.1 Described the structural problems
HP had.?

Structural problems

Formal structure was not designed.

11 layer of management that have
many.
Sales people confused to work.
Customers did not know Whom to
call for complaint.
That sales specialists did not
typically spent their time for customer.
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Structural problems.

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Q#.2 (i) How did Mark Hurd decide to
address his
company.?
Know about
Retreat 25 top corporate customers
Head of corporate technology Mr,Hurd
Executive of the organization.
Decision about hiring 100 sales
specialists.
through sales rapes.

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Q#.2 (ii) what do you think of his
changes.?
Think about CHANGES.
Buy once
• Eliminate 3 layer of management to reduce
inefficiency of sales structures.
• Sales reps assign one top customer that
customer know whom to contact that make for Search
one site

customer easy to contact.

• Top HP sales executives makes speedier
decision due to this low waste of time. Make business
decisions faster!
• Sales peoples spent 40% time as Compare30%
because to the customer provide proper
attention.

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Q#.2 (iii) How do you think the company
customer
response these changes.?
PEOPLES RESPOND.
• After the addressing of his company structural problems
that make a big changes.
Due to this changes worker take proper attentions on the
customer.
Customers gain proper attention, dealing & Low time
consuming.
Easy call and say something easy that they want.
These type of changes was very help full for their
customers because eliminating one person instead four
persons.
Organization was going to become an industry leader in
computers market.

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Q#.2 (iv) How about company Executives
and
Sales force.?
• Top HP executives now say that they can make
speedier decision with the new sales structure.

• And sales peoples are spending more than 40% of the

time with customers as compare to around 30% a year
earlier.

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Q#.3 Mechanistic or a Organic Org?
why?

More Mechanistic Because.

High specialization • Mechanistic should be

Rigid departmentalization necessary for HP because large
Clear chain of command
Narrow spans of control organization tend to be more
Centralization mechanistic.
High formalization
• Make better span of control.
• Clear chain of command,
regulations, standardize task
and similar control are essential
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Q#.4 Role of Org structure in an Org
efficiency &
effectiveness?

Organizational Structure
The formal arrangement of jobs within an organization.
Organization Efficiency and Effectiveness.
Organization that have formal org structure very good
and systematic the organization not only with getting
activities completed and meeting organization goals but
also doing so as efficiently possible.
In successful organization high efficiency and high
effectiveness go hand in hand through better Org
structure.
Poor Org structure most often due to inefficiency &
ineffectiveness can cause lose desired goals.

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 Before and after…

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