Cultural differences

Cultural differences may influence the pace of life, attitude to time, and the way of greeting and personal space. Some characteristics are outlines below.

Americans

Pace of life: is quick movement, on the go, Prefer not to wait, Love fast food. Attitude to time: usually very punctual and expect efficiency, fast service Way of greeting: with a smile or an hand shake. (varies) Interpersonal space: need space at the outset, but will get close with familiarity.

Canadians

 Punctuality is expected Canadians may take exceptions to comparisons with the Americans; are usually more conservative than U.S. citizens Itr is appropriate to shake hands when meeting and parting Canada is made up of many different ethnic groups, so there are some differences in customs. Avoid taking sides in conversation, i.e. French-speaking versus English-speaking.

British: English, Scots, Welsh, Irish

The Scots and Welsh are naturally insulted when referred to as English. The term British should be used when in doubt. Refer to people from Scotland as Scots/Scotsmen not Scotch. Usually punctual The use of honorary titles is preferred e.g. Dr. Brown, lord Gifford

Caribbean

Laid back, easy going, no problem attitude Little respect to time Greeting: shake hands, big smile, hug Appreciate closeness and warmth Keen, very critical

Cultural sensitivity
Cultural values vary within regions of the same country. Not every member of an ethnic group will adopt or support each customs. Be sensitive to different greetings. Familiarize visitors with the different labels e.g. bathroom/restroom/toilet/lavette. Avoid the tendency to think that an unvarying pattern or manner marks all members of a group. Avoid the tendency to believe that your nationality or ethnic group is worse or better than others. Be punctual for meetings with all cultural groups including Jamaica. Respond appropriately to questions on tipping. Cultural practice is neither right nor wrong- only different. Cultural values change and can become outdated. We should not impose our values on others. Treat all customers as if they are special guest regardless of where they are from.