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1


What
are
two
important
guidelines
when
creating
a
slide
presentation
for
a
meeting
with
a

customer?
(Choose
two.)



 Use
all
capital
letters
on
words
and
phrases
when
possible
for
added
emphasis.



 Provide
varied
background
graphics
to
enhance
viewer
interest.



 Use
contrasting
colors
for
background
and
text
to
aid
visibility.



 Change
fonts
frequently
to
denote
differences
in
subject
matter.



 Use
bulleted
text
to
lead
the
discussion.


2
 


AAA
Financial
Services
Company
is
performing
implementation
planning
for
a
core
switch
upgrade.

The
company
has
200
financial
software
programmers
that
work
billable
hours
during
the
week.

They
have
critical,
scheduled
money
transfer
transmissions
that
occur
at
hourly
intervals
every
night.

There
are
two,
two‐hour
long
IT
maintenance
windows
scheduled
for
software
upgrades,
one
on

Saturday
and
one
on
Sunday.
The
bank
advertises
online
banking
as
available
24
hours
on
business

days
and
21
hours
on
the
weekends.
However,
a
network
upgrade
that
is
necessary
to
replace
some

switches
is
expected
to
take
four
hours.
Because
of
rack
constraints,
this
time
includes
three
hours
to

remove
the
old
switches
before
the
new
switches
can
be
installed
and
one
hour
to
test
the
logical

configuration.
How
should
the
implementation
scheduling
be
handled?



 Defer
the
software
upgrades.
Use
the
Saturday
window
to
perform
the
hardware
installation.

Use
the
Sunday
window
to
perform
the
logical
testing.



 Coordinate
and
publish
a
separate
four‐hour
downtime
during
Friday
to
perform
the

complete
switch
installation
and
testing
process.
Use
the
Saturday
and
Sunday
windows
to
correct

any
outage
problems
after
the
Friday
window.



 Coordinate
and
publish
two,
four‐hour
downtimes
incorporating
the
published
Saturday
and

Sunday
windows.
Defer
any
software
upgrades
until
the
new
network
is
proven
to
be
working

correctly
with
the
old
software.
Use
the
Sunday
window
as
a
fallback
scheduling
period
if
there
are

problems
necessitating
backing
out
of
the
Saturday
window.



 Coordinate
and
publish
an
eight‐hour
downtime
incorporating
the
Saturday
window.
This

will
allow
four
hours
for
installation
and
logical
testing,
one
hour
for
troubleshooting
and
decision,

and
three
hours
to
roll
back
to
the
previous
configuration
if
the
new
switching
cannot
pass
the
logical

testing.
Defer
any
software
upgrades
until
the
new
network
is
proven
to
be
working
correctly
with

the
old
software.



3
 


The
operation
of
a
new
branch
location
network
is
delayed
because
a
VPN
cannot
be
configured
and

established
between
the
branch
location
and
the
main
office.
It
is
determined
that
the
router
at
the

main
office
does
not
have
enough
memory
and
does
not
have
the
correct
Cisco
IOS
version
image
to

support
the
VPN
features.
To
prevent
this
delay,
this
problem
should
have
been
identified
and

corrected
during
which
part
of
the
design
project?



 the
preparation
of
the
business
case



 the
prioritizing
of
the
technical
goals



 the
characterization
of
the
existing
network



 the
implementation
of
the
approved
design


4
 


A
Cisco
1841
router
has
been
purchased
without
an
agreement
for
SMARTnet
Service.
What
two

items
are
guaranteed
under
the
standard
warranty?
(Choose
two.)



 access
to
TAC



 replacement
of
defective
physical
media



 advanced
replacement
of
hardware
parts



 access
to
a
renewable
standard
warranty
contract



 under
normal
use,
replacement
of
defective
hardware


5
 


What
two
items
are
typically
included
in
the
executive
summary
of
a
proposal?
(Choose
two.)



 project
scope
summary



 high‐level
implementation
plan



 quotes
for
all
needed
equipment



 technical
requirements
for
the
design



 emphasis
on
the
benefits
that
meet
the
goals
of
the
customer



6
 


A
network
installation
team
is
assigned
to
replace
all
core
switches
in
an
existing
data
center.
No

other
upgrades
are
planned.
Which
kind
of
installation
is
this?



 a
new
installation



 a
fork‐lift
installation



 a
phased
installation



 a
green
field
installation


7
 


Which
proposal
section
describes
the
intended
routing
protocol,
security
mechanisms,
and

addressing
for
the
planned
network?



 logical
design



 physical
design



 executive
summary



 implementation
plan



 network
requirements


8
 


What
are
two
characteristics
of
a
phased
installation?
(Choose
two.)



 Implementation
schedules
are
flexible.



 This
is
commonly
referred
to
as
a
fork‐lift
upgrade.



 Implementation
should
not
disrupt
services
unnecessarily.



 Implementations
are
isolated
from
other
portions
of
the
network.



 All
equipment
and
services
can
be
installed
and
tested
at
the
same
time.



9
 


The
NetworkingCompany
team
is
tasked
to
prepare
an
implementation
schedule
for
a
customer.
It
is

determined
that
the
new
firewalls
and
wireless
controllers
that
are
specified
in
the
design
cannot
be

delivered
and
installed
within
the
agreed
upon
time
frame.
The
NetworkingCompany
informs
the

customer
of
the
problem.
What
two
options
can
the
NetworkingCompany
team
take
to
ensure
the

success
of
the
project?
(Choose
two.)



 plan
to
add
additional
staff
and
resources
to
shorten
the
installation
time




after
the
new

equipment
is
delivered



 eliminate
redundancy
in
the
design
to
reduce
the
amount
of
equipment
that
is
needed



 renegotiate
a
new
time
frame
with
the
customer
to
accommodate
the
delay



 delay
the
installation
of
the
security
devices
and
controllers
until
a
later
time



 redesign
the
network
to
use
only
readily
available
equipment
and
software


10
 


An
upgraded
version
of
a
network
simulator
has
been
purchased.
However,
the
CD
arrived
damaged.

How
will
this
loss
be
covered?



 a
hardware
warranty



 a
software
warranty



 the
Cisco
SMARTnet
Service



 an
additional
service
contract


11
 


A
company
informs
the
account
manager
that
the
installation
of
a
new
edge
router
at
the
customer

remote
branch
location
cannot
be
done
at
the
scheduled
time
because
of
a
large
order
that
the

branch
office
needs
to
complete.
As
a
result,
the
end
date
of
the
project
must
be
adjusted
to

accommodate
the
additional
time.
What
action
should
the
account
manager
take?



 Cancel
the
order
for
the
new
edge
router.



 Work
with
the
designer
to
redesign
the
branch
edge.



 Instruct
the
technician
to
complete
the
install
of
the
router
on
the
date
in
the
contract.



 Adjust
the
timeline
documentation
to
show
the
company
how
the
delay
will
affect
the
project

completion
date.



 Convince
the
company
to
work
after
hours
to
complete
their
large
job
since
the
router

installation
project
needs
to
finish
on
schedule.



12
 


Included
in
a
Bill
of
Materials
(BOM)
for
a
SOHO
wired
implementation
is
a
Cisco
2811
router,

Catalyst
2560
switch,
four
PCs,
three
laptops,
and
a
networked
printer.
Wireless
LAN
capability
will

be
implemented
on
this
network.
Which
two
equipment
types
must
be
added
to
the
BOM
to

implement
this
request?
(Choose
two.)



 DNS
server



 LAN
switch



 wireless
NICs



 DHCP
server



 wireless
access
points


13
 


Which
occurrence
would
indicate
a
failure
of
the
design
phase?



 The
incorrect
model
switches
were
ordered.



 There
is
no
customer
signoff
for
task
completion.



 New
requirements
are
identified
after
implementation
begins.



 The
new
network
capacity
is
inadequate
to
support
required
traffic.


14
 


Upon
completion
of
a
proposal,
a
network
design
team
must
sell
their
ideas
to
two
key
stakeholders.

Who
are
these
two
stakeholders?
(Choose
two.)



 customers



 licensing
boards



 cabling
contractors



 internal
management



 project
implementation
team



15
 


A
customer
has
just
taken
delivery
of
a
Cisco
2811
router
and
Catalyst
3560
switch.
Included
with
the

purchase
is
the
SMARTnet
Service.
Which
two
resources
are
included
with
SMARTnet
Service?

(Choose
two.)



 signature
file
updates



 technical
support
from
TAC



 maintenance
releases
for
OS



 application
software
major
releases



 application
software
maintenance
and
minor
releases


16
 


Which
two
statements
describe
factors
that
influence
the
layout
of
a
proposal?
(Choose
two.)



 Proposal
layouts
are
required
to
use
sans
serif
typefaces.



 A
specific
proposal
layout
is
followed
when
one
is
specified
in
the
RFP.



 A
designer
chooses
the
layout
if
a
written
RFP
does
not
specify
an
outline.



 The
software
that
is
used
to
create
the
proposal
dictates
the
proposal
layouts.



 Proposal
layouts
are
required
to
use
a
format
that
is
designed
by
the
network
engineer.


17
 


What
service
is
provided
by
the
standard
Cisco
warranty?



 software
application
maintenance



 replacement
of
defective
hardware



 next
business
day
delivery
of
replacement
parts



 access
to
the
Cisco
Technical
Assistance
Center
(TAC)
24
hours
a
day,
7
days
a
week



18
 


In
order
to
finalize
a
project
proposal,
an
account
manager
of
a
networking
company
creates
the

terms
and
conditions
section.
What
are
two
clauses
that
should
be
included
in
this
section?
(Choose

two.)



 installation
steps



 change
order
procedures



 problem
resolution
process



 list
of
approved
contractors



 maintenance
contract
quotation


19
 


NetworkingCompany
completes
the
installation
of
a
network
upgrade
for
a
retail
customer.
All
of
the

onsite
tests
complete
successfully
and
the
customer
IT
staff
approves
the
results
of
the
tests.
The

manager
of
the
retail
store
contacts
NetworkingCompany
to
inform
the
company
that
the
store
will

not
pay
for
the
upgrade
until
a
recently
purchased
software
package
is
installed
and
tested
on
the

network.
Which
two
items
that
are
contained
in
the
proposal
can
the
account
manager
refer
to
when

discussing
this
issue
with
the
store
manager?
(Choose
two.)



 the
project
scope



 the
bill‐of‐material



 the
executive
summary



 the
terms
and
conditions



 the
business
goals
of
the
customer



 the
evaluation
of
the
current
network


20
 


Which
statement
describes
a
phased
installation
into
an
existing
network?



 A
phased
installation
generally
takes
less
time
and
expense
than
a
green‐field
installation.



 A
phased
installation
is
not
suitable
for
large,
multi‐site
network
installations
or
upgrades.



 A
phased
installation
requires
detailed
planning
in
order
to
avoid
disruption
of
user
services.



 A
phased
installation
involves
building
an
entire
replacement
network
and
migrating
users

over
to
it.



21
 


What
are
two
factors
that
a
network
designer
must
take
into
account
when
planning
a
project

timeline?
(Choose
two.)



 service
installation
times



 bandwidth
requirements



 availability
of
technical
personnel



 labor
costs



 equipment
feature
sets